Say what you will about Bookmaker.com but they are THE BEST!

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  • InTheHole
    SBR Posting Legend
    • 04-28-08
    • 15243

    #1
    Say what you will about Bookmaker.com but they are THE BEST!
    Today boys I made the first wagering error in my life and it was a big one...Stanford for a dime when it should have been 100.

    Spoke to Victor at customer service and he made an exception (I repeat exception, probably since they are my primary book and take care of 2-3 thousand dollars worth of bets daily with me)---he fixed the bet for me.

    Superb customer service and all around great company. Thought that way before and this latest incidence only reaffirms that.
  • Bread
    SBR Posting Legend
    • 03-16-08
    • 23726

    #2
    You must be special. They would make zero exception for me a few weeks ago. I told them to go fk themself. Ended up winning the bet anyways for more.
    Comment
    • InTheHole
      SBR Posting Legend
      • 04-28-08
      • 15243

      #3
      BreadBox, can you tell me the specifics of the situation? My wager was about 2-4 times off my normal levels. Contacted customer 30 seconds after bet was placed. What happened?
      Comment
      • Bread
        SBR Posting Legend
        • 03-16-08
        • 23726

        #4
        It was no biggie....Was hungover as balls making a bet, forgot to make it AMOUNT RISKED on a -155 favorite, so it pulled out to make it my win total the amt I was wagering.

        Wrote them immediately....gametime wasn't for another 9 hours...and they said no. Pretty gay. But I won so whatever.
        Comment
        • InTheHole
          SBR Posting Legend
          • 04-28-08
          • 15243

          #5
          That's happened ton of times...you should thank them for not canceling it. Curious to see if Standford win @ -4.5 tonight...
          Comment
          • Bread
            SBR Posting Legend
            • 03-16-08
            • 23726

            #6
            Stanford was the culprit here eh? I'll keep an eye on it. Or I should just put 900 on it because you know now that you changed it that it's going to cash.
            Comment
            • Mudcat
              Restricted User
              • 07-21-05
              • 9287

              #7
              Bookmaker is one of the good guys in the industry. Has been for long time.
              Comment
              • InTheHole
                SBR Posting Legend
                • 04-28-08
                • 15243

                #8
                I agree...even if they didn't change it I would have been upset but at the same time understood why. THey did a nice thing here and I think it should be noted.
                Comment
                • SlickFazzer
                  SBR Posting Legend
                  • 05-22-08
                  • 20209

                  #9
                  good info.
                  Comment
                  • Justin7
                    SBR Hall of Famer
                    • 07-31-06
                    • 8577

                    #10
                    I recently put some cash into a BM account. It had 20k limits on NCAAB for all of one bet... then reduced to 5k.
                    Comment
                    • Shortstop
                      BARRELED IN @ SBR!
                      • 01-02-09
                      • 27281

                      #11
                      The Greek will let me change or cancel bets as long as the line hasn't moved. I thought this was standard practice.
                      Comment
                      • Fizzz
                        SBR High Roller
                        • 01-27-09
                        • 247

                        #12
                        Thank you InTheHole for the kind words! Sorry for the clients that had their request for their wager cancellation denied though. Our wagering supervisors are very strict about this.
                        Comment
                        • Bread
                          SBR Posting Legend
                          • 03-16-08
                          • 23726

                          #13
                          Shortstop...thegreek will always do you right

                          I think when Justin says "some cash" he really means "my salary".
                          Comment
                          • InTheHole
                            SBR Posting Legend
                            • 04-28-08
                            • 15243

                            #14
                            Originally posted by Fizzz
                            Thank you InTheHole for the kind words! Sorry for the clients that had their request for their wager cancellation denied though. Our wagering supervisors are very strict about this.
                            I was fully prepared to accept the consequences and I will be careful in the future when reviewing my bets on the confirmation screen (it's there for a reason). Thanks again for making an exception in my case...you guys went above and beyond
                            Comment
                            • durito
                              SBR Posting Legend
                              • 07-03-06
                              • 13173

                              #15
                              Originally posted by Justin7
                              I recently put some cash into a BM account. It had 20k limits on NCAAB for all of one bet... then reduced to 5k.
                              20k on NCAA Basketball??? Are you sure?
                              Comment
                              • poker_dummy101
                                Restricted User
                                • 11-03-08
                                • 6395

                                #16
                                This is very standard at any book as long as you dont abuse the policy. BOokmaker sucks and will continue to suck.

                                I hope you dont actually try to withdraw from that shithole
                                Comment
                                • InTheHole
                                  SBR Posting Legend
                                  • 04-28-08
                                  • 15243

                                  #17
                                  ^ done it at least 10 times for large amounts (no problems)
                                  Comment
                                  • mmike032
                                    SBR Hall of Famer
                                    • 09-11-08
                                    • 8905

                                    #18
                                    I have had BJ cancel a wager for the same reason before with no problems, happened a few times.
                                    Made a mistake at Greek and they canceled the wager but said they wouldnt do it anymore
                                    Comment
                                    • poker_dummy101
                                      Restricted User
                                      • 11-03-08
                                      • 6395

                                      #19
                                      Originally posted by InTheHole
                                      ^ done it at least 10 times for large amounts (no problems)
                                      Uhhh ok, but I bet none of them have been recently. I've had checks in 7-10 days.
                                      3 days and my money still hasn't even been taken out of my account, and no confirmation that i even requested a withdrawal!
                                      Comment
                                      • Poker_Beast
                                        SBR Hall of Famer
                                        • 09-14-06
                                        • 6547

                                        #20
                                        Glad they complied
                                        Comment
                                        • SBR_John
                                          SBR Posting Legend
                                          • 07-12-05
                                          • 16471

                                          #21
                                          Bookmaker is kind of like Microsoft. Some love them some dont but they are needed. If you went on a run and kicked your balance up to 50 grand this is the book you would hope you were in.
                                          Comment
                                          • InTheHole
                                            SBR Posting Legend
                                            • 04-28-08
                                            • 15243

                                            #22
                                            Comment
                                            • Shortstop
                                              BARRELED IN @ SBR!
                                              • 01-02-09
                                              • 27281

                                              #23
                                              No wonder they were so willing to adjust your bet.
                                              Comment
                                              • InTheHole
                                                SBR Posting Legend
                                                • 04-28-08
                                                • 15243

                                                #24
                                                Yes...oh well...could have went either way
                                                Comment
                                                • jackpot269
                                                  SBR Posting Legend
                                                  • 09-24-07
                                                  • 12842

                                                  #25
                                                  I'm new to using off shore books (been using locals for years )Ive been using bookmaker and a couple others the last few months but so far Ive had no problems but Ive not taking a pay out either.Good to hear they are good to do business with!!
                                                  Comment
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