5Dimes Customer Service has tanked?

[seaborneq]

I cannot use live chat and I am getting asinine responses from emails. Check this out, start from the bottom of this email sequence and tell me am I overreacting. I hate to air dirty laundry but I guess everyone has a stupidity point.

RE: wager pool entry
From: Quentin Seaborn (seaborneq@hotmail.com)
Sent: Mon 12/01/08 10:59 AM
To: 5Dimes (info@5dimes.com)

What are you talking about????????? I am NOT concerned about a pool that happened two weeks ago. I am concerned about why my current entry is NOT showing in the rankings. Get your head out of your butt.


--------------------------------------------------------------------------------
Date: Mon, 1 Dec 2008 11:56:13 -0500
To: seaborneq@hotmail.com
From: info@5dimes.com
Subject: Re: FW: wager pool entry

Quentin:

The general manager reviewed your pool entry and he's telling me that you are on the Nov 11th Pick'em pool, the leader has 11 correct and you only have 8 and you are on the 16th place on that pool leader board. So, there is a record of your pool entry!

If you have any more questions regarding this or any other matter, don't hesitate to contact us using our email, live chat or phone services.

Please let us know if there is anything else we can assist you with.

Sincerely,

Tatiana
5Dimes Casino & Sportsbook
Customer Service
1-800-305-3517
At 11:46 AM 12/1/2008, you wrote:




--------------------------------------------------------------------------------
I have sent the information requested. Yet, I have not received a response. This is reflecting very poorly on customer service. No live chat, no response from requested information. Not looking good at all.


--------------------------------------------------------------------------------
From: seaborneq@hotmail.com
To: info@5dimes.com
Subject: RE: wager pool entry
Date: Mon, 1 Dec 2008 08:33:32 -0600


Here is the information that you requested. Thanks for looking into this for me.
25752974 11/25/2008 07:00AM Office Pools bet #104945. 5.00 606.73


--------------------------------------------------------------------------------
Date: Mon, 1 Dec 2008 09:28:37 -0500
To: seaborneq@hotmail.com
From: info@5dimes.com
Subject: Re: wager pool entry

Dear Customer:

Greetings! Could you please confirm the office pool bet # so I can check in the system. Thanks in advance.

Please let us know if there is anything else we can assist you with.

Sincerely,

Tatiana
5Dimes Casino & Sportsbook
Customer Service
1-800-305-3517

At 08:43 AM 12/1/2008, Quentin Seaborn wrote:


My account number is 5d1799338. I am showing a wager pool entry in my transactions, yet "no record" in the ranking of the pool rankings. I have tried to contact you guys through live chat, but to no avail. The only reason I am concerned is because I have 8 wins just like the leader does, so it looks like I have a chance to win.

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[pico]

5dimes cs was never good. bunch of third world scrubs

[teaserpleaser]

5dimes CS been for a while.

[szk1983]

Hey, I am sorry that you are having trouble with 5dimes cs. I personally have never had a need to email them. I always call or use live chat, and they have always been very helpful with me. I used live chat as recently as yesterday afternoon with no issues.

[MoneySportsGuy]

wow thats crazy

[spliff]

5dimes CS been for a while.

basically what i thought b4 reading this thread. 5 dimes has always had sketchy cs at best in my opinion.

[MoneySportsGuy]

how are they on withdrawals and deposits?

[Immortality]

They have never been known as having great customer service.

But I'm sure telling then to get their head out of their butt will really make them want to help you.

[dwaechte]

Yeah I'm pretty sure that response was a little over the top on your part.

[seaborneq]

I felt at the time that I typed and sent the "head out of your butt" really frustrated, but I meant it. After I sent it a few minutes later, I felt really bad. I guess I will apologize.

[seaborneq]

how are they on withdrawals and deposits?

A++++++++ on withdrawals. That is why I want to make sure if I am owed money that they can send it.

[jjgold]

5 dimes is ok with CS

It depends if you get a bitch that has not been laid then you can have trouble