Intertops Payout Problems

[ricaposta]

Hi guys! My name is Ricardo and im new here

I open my account at Intertops some time ago( 2-3 weeks) and i place same bets at ml on soccer. Nothing special...
I sent all id docs they ask including a photo off me holding my id card!!! After 1 week looking at my pretty face on the photo they send me a email saying that my account/id was checked. Last Sunday(18 Nov) i ask fo my 1st payout(900€) by Moneybokers(my deposits was by moneybookers too). They told me that the normal time to process it is 48h. Yesterday they i contact them at Intertops Chat and they told me that my payout will be processed soon....I wait until the end of the day and i contact them again. This time they told me that there i an investigation about my payout( not my account my payout by the payments team and i have to contact them by email! The payments department will be closed until next Monday so....

Intertops has a great rating(b+) is this kind of problems/delays normal? Anybody else having problems?
Thanks
RS

[armferreira]

Any update on this?

I never had problems with them, what is the explanation they are giving?

[ricaposta]

This is incredible! Im going every day to their chat and they always saying me the same:
There is issue about your payout! Please contact the financial dep. or wait for their email. I laready sent them emails and nothing...

I dont understand what is happening, already sent all id docs they ask and i only use my computer to bet there! I cant imagine what is the problem! What can i do? Can anybody help me here?

[sorsan2]

This is not a safe sportsbook!
I had a similar problem in the past!

[sorsan2]

This is incredible! Im going every day to their chat and they always saying me the same:
There is issue about your payout! Please contact the financial dep. or wait for their email. I laready sent them emails and nothing...

I dont understand what is happening, already sent all id docs they ask and i only use my computer to bet there! I cant imagine what is the problem! What can i do? Can anybody help me here?

Complaint and good luck!

http://www.sportsbookreview.com/Sportsbook+Complaint.aspx

[PD77]

It means they suspect something fraudulent but they can't prove it yet. More than likely your payout method drew some red flags. File an SBR complaint to speed it along. Intertops was a good shop when I played there years ago, I can only speculate they are still a good book.

[caveira]

If they accepted the documents, there is no reason to keep your payout.

[ricaposta]

They finaly answer to one of my emails:

Dear Ricardo,

Thank you for your patience.

Please note that our risk management department will contact you via e-mail as soon as they have an update.

Thank you for your understanding and please feel free to contact us should you have any further queries.

Sincerely,

Cynthia

They continue not telling me what is happening but ill wait 1 or 2 days before i fill one of that complaint forms.

[ricaposta]

It means they suspect something fraudulent but they can't prove it yet. More than likely your payout method drew some red flags.

Thats what im thinking but i don't understand why. I made 3 deposits there with my moneybookers account:
500€ on 6 of NOV
800€ on 10 of NOV
500€ on 10 of Nov

and i request my payout(after all my docs are approved) by moneybookers, im not sure of the ammount and day because isnt on my statement but it was something like:
800-900€ on 18 or 19 of Nov
and my balance is 2328.57€

I have a VIP account at Moneybookers and i already ask tham to contact my VIP account manager if they want!

[GunShard]

Never had a problem with them.

I live in the US and withdraw to Checking account. Takes a week to succesfully transfer.

[You mad bro]

fck that waiting a week to get ur money ... to fckn long ...

these sportbooks suck

[ricaposta]

If they accepted the documents, there is no reason to keep your payout.

First they send me this email after i sent all docs they ask me:

Dear Ricardo,
Thank you for your email.
We wish to confirm receipt of the following identification documents sent to us via e-mail:
* Identity Card
* Moneybookers Screenshot
* Proof of address
Thank you for submitting the above-mentioned, however, to complete certification of your account, we kindly ask that you submit the following documents for review.
* Picture/Photograph of you holding your ID: Please take a camera, hold your passport to your head and take a photo. Please send us this photo.

Please note that these are required to fully verify your account. We will not be able to process any withdrawals without verifying your account details.
Should you require any further information or assistance, please feel free to contact us at the below-mentioned telephone numbers and/or e-mail address.
Sincerely,
Janine
Intertops Customer Service Support

I send my photo holding my ID!

Dear Mr. Santos,
Thank you for your e-mail and for taking the time out to forward your documents to us.
We wish to confirm receipt of the following identification documents sent to us via email:
* Picture holding ID
Please note that your account has been updated and your documents approved.
Should you require any further information or assistance, please feel free to contact us at the below-mentioned telephone numbers and/or e-mail address.
Sincerely,
Kareen
Intertops Risk Department

And now the same department "The Intertops Risk Department" is cheking my account or payout and dont give me any explanation!

[ricaposta]

Finally they pay me! No explanation about this mess....

[Intertops SB]

Hi Ricardo,

Your payout has now been processed. We sincerely regret the delay.

Please accept our apologies for any inconvenience caused.

Kind regards,
Your Intertops Sportsbook Team

[iqbet]

Hi Ricardo,

Your payout has now been processed. We sincerely regret the delay.

Please accept our apologies for any inconvenience caused.

Kind regards,
Your Intertops Sportsbook Team

good to see intertops rep here. now why don't you address my complaint here?

[Intertops SB]

Hi iqbet,

We kindly ask you to send us a private message including further details and your User ID. Our customer support team will contact you as soon as we receive further information.

Thanks and kind regards,
Your Intertops Sportsbook Team

[sideloaded]

f-ck that camera shit, I dont even own a digital camera, f-ck you intertops

[iqbet]

Hi iqbet,

We kindly ask you to send us a private message including further details and your User ID. Our customer support team will contact you as soon as we receive further information.

Thanks and kind regards,
Your Intertops Sportsbook Team

pm'ed

[dark star]

Intertops sucks

[in2thethickofit]

f-ck that camera shit, I dont even own a digital camera, f-ck you intertops

That is bazaar! Next it will be "Now stand on your head on top of your roof and gently scale along your rain gutters"...fuk that book, intertops go penetrate yourselves!

[zoo youk]

That is bazaar! Next it will be "Now stand on your head on top of your roof and gently scale along your rain gutters"...fuk that book, intertops go penetrate yourselves!

that is truly insane. we'll take your deposit no problem! but if you want your money you gotta send your ID and take picture of you holding your ID and video tape yourself getting a new ID at the DMV.

fuk outta here.

[Intertops SB]

Thx, iqbet! We have received your message!

Kind regards,
Your Intertops Sportsbook Team

[iqbet]

Intertops sucks

absolutly. be warned

[iqbet]

that is truly insane. we'll take your deposit no problem! but if you want your money you gotta send your ID and take picture of you holding your ID and video tape yourself getting a new ID at the DMV.

fuk outta here.

who ARE they to demand to have your picture taken next to your id?

[iqbet]

f-ck that camera shit, I dont even own a digital camera, f-ck you intertops