Favorite Customer Service Rep...Got one?

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  • Stumpage
    SBR MVP
    • 09-21-05
    • 2906

    #1
    Favorite Customer Service Rep...Got one?
    Just wondering...I know it's a real "Us versus them" mentality with wagering, and rightly so of course. When you have to deal with issues like Sportbook.com's theft of the week, or individuals like Tony over at 5Dimes, it's not hard to see why.

    But is there someone on the other side of the desk that you like, or has helped you out? For example, when I played at Sportbet, there was a CS Rep named "Andrew" who for all intents and purposes came across as the nicest human on the planet, and seemed to bend over backwards to help.

    "Harvey" at ABC is another fellow who went to great lengths to assist me during a long-standing issue with ABCIslands, and at times he seemed more frustrated with his company than I was.

    "Wally" at the Greek has to be my favorite. He comes across as curt, doesn't say more than he has to, and seems completely serious and humorless. Always reminds me of Picard on Star Trek when he was assimilated by the Borg and became Locutus. But what the hell; I'm not wagering for the humor of it. If I want a good laugh I'll put on the comedy channel, or better yet watch the Maple Leafs. As long as he continues to be efficient and helpful, that's all I'm concerned about.

    Anyway, just wondering. There's others like Scotty from Betjam or pretty much anyone I interact with at Pinnacle, but these are a few of the good ones in my opinion. I fully realize this subject matter might end up making this the shortest thread in the history of SBR, but what the hell. Carry on then.....
  • SBR Lou
    BARRELED IN @ SBR!
    • 08-02-07
    • 37863

    #2
    Originally posted by Stumpage
    Always reminds me of Picard on Star Trek when he was assimilated by the Borg and became Locutus.
    Comment
    • CaneDawg
      SBR Hall of Famer
      • 08-25-08
      • 6256

      #3
      Ben at CW
      Comment
      • betplom
        SBR Posting Legend
        • 09-20-06
        • 13444

        #4
        Mervi at TheGreek, solved my problems more than once.
        Comment
        • mtneer1212
          SBR MVP
          • 06-22-08
          • 4993

          #5
          Gigi at Blackdog and Pete at Jazz are my two personal favorites....... both are transplanted Americans who go out of their way to assist the customer. My two favorite books, by far.
          Comment
          • jjgold
            SBR Aristocracy
            • 07-20-05
            • 388179

            #6
            Really no need to call books unless your trying pull something or make plays.
            Comment
            • betplom
              SBR Posting Legend
              • 09-20-06
              • 13444

              #7
              Originally posted by jjgold
              Really no need to call books unless your trying pull something or make plays.
              Not true, Mervi (at TheGreek) offered me a $250 free play with 2X rollover if I could find a video on the internet of a bald, half -jew with a teensie pecker laying on a bed acting silly.

              I'm in the process of cashing out.
              Comment
              • Mudcat
                Restricted User
                • 07-21-05
                • 9287

                #8
                There have been a bunch of people over the years. There was a cowboy named Bill at Legendz. He helped me a lot back at the time they took over . . . some book. Dimeplayer, I think it was.

                That was awhile back. I have no idea if Bill is still around.

                JP at BetJoint has been great to me.

                I like Wally at The Greek.

                I am surprised to see Harvey at ABC's name coming up. I found him to be a psycho. That was a long time back.
                Comment
                • Mudcat
                  Restricted User
                  • 07-21-05
                  • 9287

                  #9
                  Also, while I'm thinking of it, the people at BetPhoenix have been pretty impressive in the last little while. I keep getting PM's with updates about different things. When I have a question on the forum, someone always seems to have a personal response.

                  I think the names I have dealt with are JP and Richard (sorry if I've got that wrong guys.)
                  Comment
                  • cobra_king
                    SBR MVP
                    • 08-07-06
                    • 2495

                    #10
                    Beatrice at BetCris
                    Comment
                    • pokernut9999
                      SBR Posting Legend
                      • 07-25-07
                      • 12757

                      #11
                      All the guys and gals at Blackdog are great.
                      Comment
                      • Stumpage
                        SBR MVP
                        • 09-21-05
                        • 2906

                        #12
                        Originally posted by Mudcat
                        I am surprised to see Harvey at ABC's name coming up. I found him to be a psycho. That was a long time back.
                        Well Mud, he was actually the one who accused of wrong-doing initially. But once he realized he was mistaken, he put a lot of effort into setting things right.....
                        Comment
                        • jjgold
                          SBR Aristocracy
                          • 07-20-05
                          • 388179

                          #13
                          Canbet
                          Blackdog
                          Carib
                          Comment
                          • reno cool
                            SBR MVP
                            • 07-02-08
                            • 3567

                            #14
                            Always liked Scotty at betjamaica. but this was a while back.
                            bird bird da bird's da word
                            Comment
                            • Mudcat
                              Restricted User
                              • 07-21-05
                              • 9287

                              #15
                              Originally posted by Stumpage
                              Well Mud, he was actually the one who accused of wrong-doing initially. But once he realized he was mistaken, he put a lot of effort into setting things right.....

                              I know. We talked about this a little bit. What can I say? He was completely irrational, off-his-nut when I had my encounter with him.

                              I want to say I get where he was coming from but I really don't. Basically he thought I should be penalized for what he saw as a flaw in his book's rules. My fault. And it wasn't really even a flaw. Lots of books had and still have similar rules.

                              And I lost tons of money there playing by their rules. And he wanted me punished.

                              Anyway, don't get me started. I think I have moved on. I routinely name ABC Islands my #3 book whenever those questions come up.
                              Comment
                              • Tsoprano
                                BARRELED IN @ SBR!
                                • 04-14-08
                                • 26374

                                #16
                                They all work for the devil, and I want to take em all down via sports. If I could win every last money where the employees couldn't even be paid, I sure would.
                                Comment
                                • Kaps
                                  SBR MVP
                                  • 09-09-06
                                  • 3272

                                  #17
                                  ...theres a girl by the name of Trinity at matchbook that is just awesome

                                  very helpful and when she speaks to me I get very excited

                                  Comment
                                  • Stumpage
                                    SBR MVP
                                    • 09-21-05
                                    • 2906

                                    #18
                                    Originally posted by Mudcat
                                    I know. We talked about this a little bit. What can I say? He was completely irrational, off-his-nut when I had my encounter with him.....

                                    .....Anyway, don't get me started. I think I have moved on. I routinely name ABC Islands my #3 book whenever those questions come up.
                                    Yeah, I understand....I definitely wasn't pleased at first. And when it was all said and done and I got the help, I still never considered playing at ABC again. Then or now, for reasons that I no doubt discussed with you.

                                    I'm quite sure they're a top tier book, and like I stated I was satisfied with how it turned out eventually, but help or no help I was completely put off the sportbook for Life...
                                    Comment
                                    • onthewhat
                                      Restricted User
                                      • 05-14-08
                                      • 15411

                                      #19
                                      Ben at CW is an A+ rep
                                      Comment
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