as awarning to others and ask for guidance
my wife and I both made accounts for TrueNorth.Bet, won the free bet promo bet on each account, sent for verification and now notified that both accounts are closed and funds forfeited... this is a large sum of money, including my original deposits
its outright theft.. not sure what action to pursue
we share the same address but had our own separate accounts/devices and played our own bets. I understand they are not regulated by iGaming, so i'm a little worried.
Scanning their Terms as well there is no mention about not having the same household, except for bonus terms
As partof our commitment to provide the best and safest gaming environment for ourcustomers, we conduct ongoing compliance reviews of registered accountsincluding but not limited to identity verification and reviews of financialtransactions.
We havestrict rules regarding use of multiple accounts and accounts connected byfamily, friends or households. A review of your account has determined that itis in contravention of our Terms and Conditions including but not limited toand Section 6: Opening Your Account, Section 22. Fraud, Collusion, ImproperBehavior and Unlawful Activity, and Section 24: Bonus and PromotionalOffers. Our full Terms & Conditions can be found here https://www.truenorth.bet/en/rules/GENERAL_TERMS.
Accordinglythis account and account ID # have been permanently closed and all winnings andcash or bonus funds are forfeit.
You arehereby advised that any additional accounts either existing or in the futurethat are registered by you, your family and/or household will be closed upondiscovery, and all cash and bonus funds in these accounts will be forfeit. Itis your responsibility to ensure no such accounts are created.
my wife and I both made accounts for TrueNorth.Bet, won the free bet promo bet on each account, sent for verification and now notified that both accounts are closed and funds forfeited... this is a large sum of money, including my original deposits
its outright theft.. not sure what action to pursue
we share the same address but had our own separate accounts/devices and played our own bets. I understand they are not regulated by iGaming, so i'm a little worried.
Scanning their Terms as well there is no mention about not having the same household, except for bonus terms
As partof our commitment to provide the best and safest gaming environment for ourcustomers, we conduct ongoing compliance reviews of registered accountsincluding but not limited to identity verification and reviews of financialtransactions.
We havestrict rules regarding use of multiple accounts and accounts connected byfamily, friends or households. A review of your account has determined that itis in contravention of our Terms and Conditions including but not limited toand Section 6: Opening Your Account, Section 22. Fraud, Collusion, ImproperBehavior and Unlawful Activity, and Section 24: Bonus and PromotionalOffers. Our full Terms & Conditions can be found here https://www.truenorth.bet/en/rules/GENERAL_TERMS.
Accordinglythis account and account ID # have been permanently closed and all winnings andcash or bonus funds are forfeit.
You arehereby advised that any additional accounts either existing or in the futurethat are registered by you, your family and/or household will be closed upondiscovery, and all cash and bonus funds in these accounts will be forfeit. Itis your responsibility to ensure no such accounts are created.
