Having problems accesing SBR Lines? Do the Following please

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  • IvanC
    • 12-11-08
    • 85

    #1
    Having problems accesing SBR Lines? Do the Following please
    It's come to our attention that a few users have been having problems with SBR Odds after the last upgrade where they receive a message similar to:

    "other_options.0.menuid is null or not an object".

    This appear to be a problem with a stale cache and luckily it has a simple fix.

    Please keep the CTRL keyboard pressed and press F5, this will refresh the cache in your browser.

    You can also delete all the temporary internet files and the cookies and restart the browser. (How?)

    Any of this 2 steps will solve the problem.

    If the problem persists, just restart the computer.

    We apologize in advance for the inconvenience that this has caused you.

    Best regards, Ivan
    System Operator.
  • onthewhat
    Restricted User
    • 05-14-08
    • 15411

    #2
    SBR Odds has been very stable today with a lot of games on the board
    Comment
    • pavyracer
      SBR Aristocracy
      • 04-12-07
      • 82839

      #3
      Thanks Ivan Drago. I did the CTRL F5 and it fixed the problem.
      Comment
      • IvanC
        • 12-11-08
        • 85

        #4
        Excellent, that's good to hear guys.
        Comment
        • HedgeHog
          SBR Posting Legend
          • 09-11-07
          • 10128

          #5
          Lines page locks up for several seconds, usually on college lines when there are a ton of games. Any suggestions?
          Comment
          • pavyracer
            SBR Aristocracy
            • 04-12-07
            • 82839

            #6
            HH try Firefox. It speeds up a lot. IE is very slow on lines.
            Comment
            • HedgeHog
              SBR Posting Legend
              • 09-11-07
              • 10128

              #7
              Thanks, Pavy.
              Comment
              • The Seer
                SBR Posting Legend
                • 10-29-07
                • 10641

                #8
                When there are more than a few games going, it shuts down my browser and closes all of my windows after about 15 min or so.
                Comment
                • RichardMoss
                  SBR MVP
                  • 11-27-08
                  • 2162

                  #9
                  switch to a different browser, perhaps Chrome or FireFox will improve your web surfing
                  Comment
                  • fiveteamer
                    SBR Posting Legend
                    • 04-14-08
                    • 10805

                    #10
                    fix sbrodds.

                    unreal.
                    Comment
                    • SBR Lou
                      BARRELED IN @ SBR!
                      • 08-02-07
                      • 37863

                      #11
                      Hit Control+F5 simultaneously.
                      Comment
                      • Nicky Santoro
                        SBR Posting Legend
                        • 04-08-08
                        • 16103

                        #12
                        i too have the same problem and it says "undefined" and i've tried the CTRL F5 on the screen so many times and all it did was make sbr dead for like 1 hr.. i couldn't get in

                        maybe i did it wrong, but i did CTRL F5 while on the lines and kept my fingers on it for like 4 seconds. it still says "undefined"
                        Comment
                        • fiveteamer
                          SBR Posting Legend
                          • 04-14-08
                          • 10805

                          #13
                          Ctrl F5 does not work.
                          Comment
                          • onthewhat
                            Restricted User
                            • 05-14-08
                            • 15411

                            #14
                            unreal
                            Comment
                            • AgainstAllOdds
                              SBR Hall of Famer
                              • 02-24-08
                              • 6053

                              #15
                              This same thing happened to me yesterday.

                              Place is starting to fall apart.
                              Originally posted by SBR_John
                              AAO = good dude. Buying you a drink in Vegas buddy.
                              Comment
                              • SBR Lou
                                BARRELED IN @ SBR!
                                • 08-02-07
                                • 37863

                                #16
                                Originally posted by Nicky Santoro
                                i too have the same problem and it says "undefined" and i've tried the CTRL F5 on the screen so many times and all it did was make sbr dead for like 1 hr.. i couldn't get in

                                maybe i did it wrong, but i did CTRL F5 while on the lines and kept my fingers on it for like 4 seconds. it still says "undefined"
                                Okay, will alert the right people.

                                Hang tight.
                                Comment
                                • onthewhat
                                  Restricted User
                                  • 05-14-08
                                  • 15411

                                  #17
                                  Where is Big Boy Dan at
                                  Comment
                                  • AgainstAllOdds
                                    SBR Hall of Famer
                                    • 02-24-08
                                    • 6053

                                    #18
                                    Good point onner...BBD was the best and would have had this fixed by now.

                                    Lets get Walker on the phone and tell him to bring back BBD so he can get the place cleaned up.

                                    Im calling right now.
                                    Originally posted by SBR_John
                                    AAO = good dude. Buying you a drink in Vegas buddy.
                                    Comment
                                    • Ganchrow
                                      SBR Hall of Famer
                                      • 08-28-05
                                      • 5011

                                      #19
                                      Have you attempted to manually clear your cache?
                                      1. Internet Explorer 7
                                        • From the Tools menu, select Internet Options... .
                                        • Choose the General tab.
                                        • Under Browsing history, click Delete... .
                                        • Next to Temporary Internet Files, click Delete files... .
                                        • Click Close, and then click OK to exit.
                                      2. Internet Explorer 8
                                        • From the Tools menu, select Internet Options... .
                                        • Choose the General tab.
                                        • Under Browsing history, click Delete... .
                                        • Make sure Temporary Internet Files is checked.
                                        • Make sure all other boxes are unchecked.
                                        • Click OK to exit.
                                      3. Firefox 3
                                        • From the Tools menu, select Clear Private Data. Make sure Cache and Offline Website Data are checked. Click Clear Private Data Now.
                                      4. Safari
                                        • From the Safari menu, select Empty Cache... .
                                        • When prompted, click Empty to confirm that you want to empty the cache.
                                      5. Chrome
                                        • From the Chrome menu, select Clear browsing data.... .
                                        • When prompted, check that the Empty the cache option (other options may be turned off if desired) is checked.
                                        • Click Clear Browsing Data to confirm that you want to empty the cache.
                                      Comment
                                      • fiveteamer
                                        SBR Posting Legend
                                        • 04-14-08
                                        • 10805

                                        #20
                                        sbr is only worried about handing me infractions for 'insulting' pimike and/or curious.

                                        unfukkinreal.
                                        Comment
                                        • AMBlai01
                                          SBR Hall of Famer
                                          • 09-16-08
                                          • 5882

                                          #21
                                          Clear you cache manually as Ganch is suggesting above...it is easy and it should work after you do so. I had the same problem as Nicky, after I manually cleared the Cache it worked fine.
                                          Comment
                                          • Nicky Santoro
                                            SBR Posting Legend
                                            • 04-08-08
                                            • 16103

                                            #22
                                            Originally posted by Ganchrow
                                            Have you attempted to manually clear your cache?
                                            1. Internet Explorer 7
                                              • From the Tools menu, select Internet Options... .
                                              • Choose the General tab.
                                              • Under Browsing history, click Delete... .
                                              • Next to Temporary Internet Files, click Delete files... .
                                              • Click Close, and then click OK to exit.
                                            2. Internet Explorer 8
                                              • From the Tools menu, select Internet Options... .
                                              • Choose the General tab.
                                              • Under Browsing history, click Delete... .
                                              • Make sure Temporary Internet Files is checked.
                                              • Make sure all other boxes are unchecked.
                                              • Click OK to exit.
                                            3. Firefox 3
                                              • From the Tools menu, select Clear Private Data. Make sure Cache and Offline Website Data are checked. Click Clear Private Data Now.
                                            4. Safari
                                              • From the Safari menu, select Empty Cache... .
                                              • When prompted, click Empty to confirm that you want to empty the cache.
                                            5. Chrome
                                              • From the Chrome menu, select Clear browsing data.... .
                                              • When prompted, check that the Empty the cache option (other options may be turned off if desired) is checked.
                                              • Click Clear Browsing Data to confirm that you want to empty the cache.
                                            i tried this, still dont work.. it says.. undefined in a box.
                                            Comment
                                            • Ganchrow
                                              SBR Hall of Famer
                                              • 08-28-05
                                              • 5011

                                              #23
                                              Originally posted by Nicky Santoro
                                              i tried this, still dont work.. it says.. undefined in a box.
                                              What browser are you using?
                                              Comment
                                              • Nicky Santoro
                                                SBR Posting Legend
                                                • 04-08-08
                                                • 16103

                                                #24
                                                mozilla firefox 3.0.7
                                                Comment
                                                • Ganchrow
                                                  SBR Hall of Famer
                                                  • 08-28-05
                                                  • 5011

                                                  #25
                                                  When you go to Tools => Clear Private Data, can you verify that the box next to "Cache" is in fact checked?

                                                  Can you also make sure that "Offline Website Data" is checked as well?
                                                  Comment
                                                  • Nicky Santoro
                                                    SBR Posting Legend
                                                    • 04-08-08
                                                    • 16103

                                                    #26
                                                    you are a genius. it was the offline data that did it.

                                                    thanks.
                                                    Comment
                                                    • Ganchrow
                                                      SBR Hall of Famer
                                                      • 08-28-05
                                                      • 5011

                                                      #27
                                                      Originally posted by Nicky Santoro
                                                      it was the offline data that did it.
                                                      Very good to know. We'll add this to the list of what to try in the future should a similar problem ever recur.

                                                      Thanks.
                                                      Comment
                                                      • Ganchrow
                                                        SBR Hall of Famer
                                                        • 08-28-05
                                                        • 5011

                                                        #28
                                                        FYI: We should have a fix in place with the next release that will make the manual clearing of the cache and temporary Internet files superfluous.
                                                        Comment
                                                        • Richkas
                                                          SBR Posting Legend
                                                          • 02-03-08
                                                          • 19396

                                                          #29
                                                          I listened to ganch and cleared my cache and its working fine now

                                                          best line service around
                                                          Comment
                                                          • yisman
                                                            SBR Aristocracy
                                                            • 09-01-08
                                                            • 75682

                                                            #30
                                                            control + shift +R
                                                            [quote=jjgold;5683305]I win again like usual
                                                            [/quote]

                                                            [quote=Whippit;7921056]miami won't lose a single eastern conference game through end of season[/quote]
                                                            Comment
                                                            • jjgold
                                                              SBR Aristocracy
                                                              • 07-20-05
                                                              • 388179

                                                              #31
                                                              Line Service is looking sharp as ever

                                                              SBR Odds.............COM
                                                              Comment
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