Is this normal for bodog and what do I do?

[888eternal]

Hi there!
need some advice. Not sure what to do.
I signed up with bodog and was betting for a few weeks and they disabled my acount and they needed information to prove it’s me. So I filled out their paperwork but that wasn’t good enough and they asked for a photo of me holding my card. They originally told me within minutes of receiving this information I would get my acount back on.on the email it says 24-48 hours A week goes by. Nothing. I call. They stuff me off. Another week ,same thing. I ask is there a problem with my account. No. Just have to do there thing they say. Well. I put a lot of money in that account. It’s been three weeks. They won’t give my money back and no information.
I just want my money I put in there and good bye. I’d never use this site again.
I feel like they just took my money though. How do I get it back.

[SBR Genie]

Hi 888eternal,

Welcome to SBR Forum.

The books will normally do account verification especially for new accounts and and it's good that you already provided the things that they requested from you. Please give them more time to verify your account, but you can submit a complaint with us anytime using this complaint form, https://www.sportsbookreview.com/sportsbook-complaint/ and one of our representative will help you in the process.

[888eternal]

I heard back and they’re taking the 1700$in my account. 1500$ I deposited. . They said I went against the terms but would not elaborate. Ive done nothing wrong. I’ve been nothing but polite and they’re rude.
Theyre just taking my money.
If anyone knows of anything I can do. Please let me know. Thank you.

[SBR Genie]

888eternal, please feel free to fill out the SBR complaint form https://www.sportsbookreview.com/sportsbook-complaint/ and let one of our dispute analyst assist you.

[888eternal]

Ok. Thank you. I put in complaint.

[Shoe]

Fixed yet?

Did BoDog or SBR analyst fix it yet?
i am going through same crap with Bovada. Hoping they resolve it.
Best Wishes,
Schu

[SBR Genie]

Did BoDog or SBR analyst fix it yet?
i am going through same crap with Bovada. Hoping they resolve it.
Best Wishes,
Schu

Shoe, please use and submit the complaint form above and we will try to assist you in this matter.

[Shoe]

Shoe, please use and submit the complaint form above and we will try to assist you in this matter.

Hi @SBR Genie Moderator,
I submitted that form on Sept 24th, should I fill out another one? Don’t know if it got overlooked or you if guys are extra busy with disputes. I can fill out again if needed. Thank you!

Shoe

[shari91]

Hi @SBR Genie Moderator,
I submitted that form on Sept 24th, should I fill out another one? Don’t know if it got overlooked or you if guys are extra busy with disputes. I can fill out again if needed. Thank you!

Shoe

Hi Shoe, maybe send an email to forum@sportsbookreview.com and someone from the Complaints team will be able to check if they've received it or not