My Sportsbook BETUS is trying to rip me off. Skills challenge question

[quicksilver11]

My sportsbook was offering props for the skills challenge. It was offering head-to-head odds on who would have the best times in the first round. So i took Brandon Knight's time -140 against Patrick Beverly for the first round. Once the skills challenge started i realized that it was a little different than last year because the challenge wasn't timed this year.
It took them a lot longer for them to decide what to do with this wager. I think they realized that they put a bad line out because it took them way longer than usual to determine win/loss/draw.
Needless to say they counted this wager as a loss and are not explaining to me why. The wagering department supervisor, Charles, just kept repeating to me that the wager was deemed a loss and unless a decision is changed there's nothing i can do about it.
I hung up the phone on Charles because his customer service skills suck and was not willing to help me in any way. A few minutes later i realized that the wager was changed to pending again.
What should i do if they deem this a loss again? I want an explanation on why the ruling was made as a loss when the event wasn't even timed!

Please help me by giving me advice. Has anyone been in a similar situation before with their sportsbook?

thanks in advance

[Optional]

When they grade it again, if you are unhappy with the decision or explanation for it you are welcome to submit a complaint form and SBR will look at it for you.

http://www.sportsbookreview.com/sportsbook-complaint/

[quicksilver11]

When they grade it again, if you are unhappy with the decision or explanation for it you are welcome to submit a complaint form and SBR will look at it for you.

http://www.sportsbookreview.com/sportsbook-complaint/

Thanks. I'll try that.

[King23]

My sportsbook was offering props for the skills challenge. It was offering head-to-head odds on who would have the best times in the first round. So i took Brandon Knight's time -140 against Patrick Beverly for the first round. Once the skills challenge started i realized that it was a little different than last year because the challenge wasn't timed this year.
It took them a lot longer for them to decide what to do with this wager. I think they realized that they put a bad line out because it took them way longer than usual to determine win/loss/draw.
Needless to say they counted this wager as a loss and are not explaining to me why. The wagering department supervisor, Charles, just kept repeating to me that the wager was deemed a loss and unless a decision is changed there's nothing i can do about it.
I hung up the phone on Charles because his customer service skills suck and was not willing to help me in any way. A few minutes later i realized that the wager was changed to pending again.
What should i do if they deem this a loss again? I want an explanation on why the ruling was made as a loss when the event wasn't even timed!

Please help me by giving me advice. Has anyone been in a similar situation before with their sportsbook?

thanks in advance

On the way you explain this sound like the Guy Charles does not know what he doing ,looks like he is only a monkey design to flip Switches ,,, ooh hha pha hhss hte