I have used several of the ADW sites for the past 2 years or so and have always liked youbet.com the best, the layout just seemed better and checks came within 5 days. Easy money in easy money out never had a single problem, even bought stock in the company.This weekend my girl ran up to the store to get some smokes so I asked her to pick me up a ******** money pak to deposit in youbet, gave her a hundred dollar bill and told her to get smokes, some beer and $30 ******** just so i could dick around and play a few exacta boxes hoping to get lucky. So anyways she comes back I put in the number $30 shows up in the account I hit a few small races but end up bust by the end of the night and go to sleep. I wake up the next morning and ask my girl where the change was and she informs me she had put it on the moneypak so I look at the receipt and sure enough it was a $60 money pak not $30. So I call them up and explain what happens and the CS rep says there is nothing we can do we don't have access to anything like that. So I ask whatshe means and she says they can't check and to call green dot, this clearly makes no sense that they can't check how much was on the money pak I start to get frustrated as she is oblivious. She just keeps repeating call moneypak.... I tell her I have the receipt the card number etc and that money pak has nothing to do with running their site so how can they help me with an issue at youbet and she has no answer. I say so let me get this right you can't check how much is on a money pak then I can buy a mimimum $20 one and put the code in the deposit section and claim it is for the max $500 and that will be put in my balance because you can't check how much is on it? and she says well that won't get approved, so I say then you CAN tell how much is on it correct? and she just shuts up. So i say what you just get to keep the free $30 because I have a green dot card and know how it works when you put the money in your account you enter the money pak number and the full balance is transferred. She had no good answer. Basically this is peanuts $30 is no big deal it is just the principle and the horrible CS. They can keep the $30. I am not a HUGE horseplayer but am a very consistent one pump several K through a month not all on big time bets but several $6-$25 exotics and $10-50 WPS bets, with all the competivness in ADW's you would think they could hire decent helpful CS or else they will continue to lose loyal decent customers not that I make or break their bottomline.
