For the $1500 risk free first bet, parlays count and it's my first bet on the app, correct?
's avatar
Hey! Thank you for contacting us. We’re currently dealing with a high number of chat requests and all our agents are helping other customers right now, but we'll connect you with someone to help you as soon as we can.
Mary
's avatar
Good day! This is Mary from BetMGM Customer Care, and I'm here to assist you with anything you need. How may I help you today?
Hi
I need to know that I qualify for the $1500 risk free bet that I saw banner for, signed up and now don't see it
It's first bet I place on app, correct?
First sports bet I mean
Mary
I'm sorry to hear that you're having issues with the promotion, I'm here to assist you, and we will work together to find the best solution to this.
's avatar
And for me to start looking at your account, can I have your registered full name and date of birth on the account?
I'm not necessarily having issues, just need to know
I just signed up and uploaded my state ID, as it said it was required
Mary
's avatar
Thank you for providing this information. Kindly give me another 2-3 minutes would that be okay?
Yes
Mary
's avatar
May I ask where are you physically located?
Deerfield, MA
Mary
's avatar
I was able to pull up your account now, let me take a look at this for you and get this straightened out. Allow me to place this chat on hold for about 2-3 minutes to proceed to check this on your account. Would that be okay?
Yes
Mary
's avatar
May I ask where are you physically located?
I was able to pull up your account now, let me take a look at this for you and get this straightened out. Allow me to place this chat on hold for about 2-3 minutes to proceed to check this on your account. Would that be okay?
Yes
Mary
's avatar
Thank you for patiently waiting, I have reviewed your account and it looks like that the affiliated welcome offer that you have on the acocunt was the first bet offer up to 1500
Ok. So that means when I place my first qualified sports bet, that be will be my risk free bet, correct?
Mary
If the bet will be lost as well
And please be aware that the crediting of bonus will depend on the stake thatyou will be putting on your initial bet
Ok. Do parlays count for this risk free bet?
Or is there any limit on total odds of bet?
Mary
's avatar
Any sports wager using funds Participant deposited into its account (a “Qualifying Bet"). Only the first $1,500 of a Qualifying Bet are eligible for this Sports Promotion
Ok. If I deposit with MGM gift cards how could I withdraw?
Mary
's avatar
It will depend on your game play still
Do you send checks
Mary
's avatar
Checks is only availble for New Jersey
So, how would I be able to withdraw if I deposited with MGM gift cards?
Mary
's avatar
You can use the following :
****
VIP Preferred
I just need to know, that if I deposited money with MGM gift cards that I would be able to withdraw at some point after playing through my balance at least 1x
Mary
's avatar
Due to regulatory restrictions, we have the right to postpone your withdrawal if you withdraw after you deposit to your account without sufficient game play.
We encourage our players to make deposits with an intention to play and not to cash out soon after. Therefore, in order to help us with your request, we need to know the reason of your withdrawal request after deposit.
I obviously have intention to play but you're telling me if I win and want to cash out you may not let me. Is that really your answer?
Mary
Yes, since you're new player
's avatar
Would there be anything else I can help you with?
's avatar
Hey! Thank you for contacting us. We’re currently dealing with a high number of chat requests and all our agents are helping other customers right now, but we'll connect you with someone to help you as soon as we can.
Mary
's avatar
Good day! This is Mary from BetMGM Customer Care, and I'm here to assist you with anything you need. How may I help you today?
Hi
I need to know that I qualify for the $1500 risk free bet that I saw banner for, signed up and now don't see it
It's first bet I place on app, correct?
First sports bet I mean
Mary
I'm sorry to hear that you're having issues with the promotion, I'm here to assist you, and we will work together to find the best solution to this.
's avatar
And for me to start looking at your account, can I have your registered full name and date of birth on the account?
I'm not necessarily having issues, just need to know
I just signed up and uploaded my state ID, as it said it was required
Mary
's avatar
Thank you for providing this information. Kindly give me another 2-3 minutes would that be okay?
Yes
Mary
's avatar
May I ask where are you physically located?
Deerfield, MA
Mary
's avatar
I was able to pull up your account now, let me take a look at this for you and get this straightened out. Allow me to place this chat on hold for about 2-3 minutes to proceed to check this on your account. Would that be okay?
Yes
Mary
's avatar
May I ask where are you physically located?
I was able to pull up your account now, let me take a look at this for you and get this straightened out. Allow me to place this chat on hold for about 2-3 minutes to proceed to check this on your account. Would that be okay?
Yes
Mary
's avatar
Thank you for patiently waiting, I have reviewed your account and it looks like that the affiliated welcome offer that you have on the acocunt was the first bet offer up to 1500
Ok. So that means when I place my first qualified sports bet, that be will be my risk free bet, correct?
Mary
If the bet will be lost as well
And please be aware that the crediting of bonus will depend on the stake thatyou will be putting on your initial bet
Ok. Do parlays count for this risk free bet?
Or is there any limit on total odds of bet?
Mary
's avatar
Any sports wager using funds Participant deposited into its account (a “Qualifying Bet"). Only the first $1,500 of a Qualifying Bet are eligible for this Sports Promotion
Ok. If I deposit with MGM gift cards how could I withdraw?
Mary
's avatar
It will depend on your game play still
Do you send checks
Mary
's avatar
Checks is only availble for New Jersey
So, how would I be able to withdraw if I deposited with MGM gift cards?
Mary
's avatar
You can use the following :
****
VIP Preferred
I just need to know, that if I deposited money with MGM gift cards that I would be able to withdraw at some point after playing through my balance at least 1x
Mary
's avatar
Due to regulatory restrictions, we have the right to postpone your withdrawal if you withdraw after you deposit to your account without sufficient game play.
We encourage our players to make deposits with an intention to play and not to cash out soon after. Therefore, in order to help us with your request, we need to know the reason of your withdrawal request after deposit.
I obviously have intention to play but you're telling me if I win and want to cash out you may not let me. Is that really your answer?
Mary
Yes, since you're new player
's avatar
Would there be anything else I can help you with?