1. 05-14-19 02:03 PM #141
    ki dice
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    They probably don’t even give a penetrate being lowered to a D book.They been there before they pay the losers once out of 10 but stiff the winners nice business motto
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  2. 05-14-19 02:34 PM #142
    seanrachel13
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    Was able to put in a payout request with Skybook, will see what happens.
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  3. 05-14-19 02:55 PM #143
    garyking
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    Logged in a few minutes ago and was directed to cashier screen where they asked me for "missing personal information". After supplying that was able to access the withdrawal page..but guess what...still no sign of my missing funds, so nothing to withdraw....
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  4. 05-14-19 03:37 PM #144
    DaBigShooter19
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    Quote Originally Posted by SBR Forum View Post
    Can you submit a complaint form so we can ask a manager to review?
    Already did a couple days ago I think that’s what lead to the $150 getting put in there for a couple of days.
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  5. 05-14-19 07:36 PM #145
    DaBigShooter19
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    Actually just got a call from my Account manager and they put my full $300 into my account. I haven’t tried withdrawing I’ll probably kick it around for a couple days but monitor it very closely. I’ll see if I can cash out on the weekend. The option does appear to be there thou.
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    Optional gave DaBigShooter19 2 Betpoint(s) for this post.

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  6. 05-14-19 09:00 PM #146
    John Hernandez
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    I got a partial credit of my missing balance a few days ago, then they took it away five days later. I contacted customer service, and they said, sorry, that was only a temporary credit and it expired already. What the F??? What the heck are they doing? Even if they are just shamming at this point, how does it even help them to give credits and then take them away in five days?
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  7. 05-15-19 08:44 AM #147
    Jill marks
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    Put in a payout yest verified it said 24-48 hrs I'll er you know if I get paid. Still 750 missing from acct in sportbook land sonewhere
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  8. 05-15-19 11:00 AM #148
    Stallion
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    This book will never re-open.
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  9. 05-15-19 03:55 PM #149
    Smoke
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    This is sad. Fuckin crooks
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  10. 05-15-19 05:53 PM #150
    seanrachel13
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    Payout approved let's see if i receive tomorrow!
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  11. 05-15-19 07:20 PM #151
    QuangX
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    Good news too, full amount of money has been reimbursed into my account.
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  12. 05-15-19 07:29 PM #152
    DontTailMe
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    Hey guys. Am I allowed to have an account at both Skybook and BetMania? I signed up for both before I realized that they might be related. I want to make sure I'm not going to have my winning confiscated or anything. I read the rules, and they are a little ambiguous IMO. Thank you.
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  13. 05-15-19 07:47 PM #153
    garyking
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    Good news for you QuangX...my account still at zero...short $697 No idea why anyone would want to have an account at one of these sportsbooks now...let alone two of them
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  14. 05-15-19 08:04 PM #154
    lucros
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    they put all transaccion

    Quote Originally Posted by QuangX View Post
    Good news too, full amount of money has been reimbursed into my account.
    they put all transaccion or only put money
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  15. 05-15-19 08:04 PM #155
    garyking
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    Just live chat to CS Rex again.. Amazing how always get through right away and always the same CS rep...makes you wonder how many customers they have? He says they are restoring accounts on an account to account basis, so that's why some people have received funds before others. The credits that were received have been rescinded so that accounts are accurate when restored. This is a classic case of incompetence, not only in losing the data, but in failing to keep customers updated by email, etc. as to what is going on.
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  16. 05-15-19 08:19 PM #156
    Squared Box
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    Got a note from them today, saying half my missing money has been restored, with the rest coming later.

    Progress.
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  17. 05-15-19 08:37 PM #157
    TheGuesser
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    They now have my balance exactly as it should be, including my previously missing pending bets. Their history section doesn't show all the bets from the affected period, but they have corrected the balance and pending. They texted me and called me to tell me of the corrections. Hope it sticks this time. I hope they straighten it out for everyone. Thanks SBR for any assistance you gave.
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  18. 05-16-19 02:46 AM #158
    Jill marks
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    Was paid 1k today finally and the missing 750 put back in acct gona try to cash that also keep you posted.
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  19. 05-16-19 10:19 AM #159
    Jill marks
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    I take it back afded the 750 last night put in a payout request this morning 750 was gone the games still goin on
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  20. 05-16-19 10:19 AM #160
    Jill marks
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    But was paid 1000 yest props for that
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  21. 05-16-19 02:38 PM #161
    5918mike
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    My patience is wearing thin!
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  22. 05-16-19 05:25 PM #162
    QuangX
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    Quote Originally Posted by garyking View Post
    Good news for you QuangX...my account still at zero...short $697 No idea why anyone would want to have an account at one of these sportsbooks now...let alone two of them
    Gary, Did you file a sbr report. I think Sbr got the ball rolling for me. I was waiting too.
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  23. 05-16-19 05:31 PM #163
    garyking
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    Sure did, after that they gave me a $300 credit, then took it back a few days ago. After talking to CS looks like this is just a matter of time, and a matter of whose accounts are being restored first. Let's keep our fingers crossed.
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  24. 05-17-19 04:41 PM #164
    Black Coffee
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    just a heads up, made a payout request today.. will keep you posted on how it goes..
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  25. 05-17-19 06:46 PM #165
    DroopyDog
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    i was cold called today 1st time ever by betmania
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  26. 05-17-19 09:26 PM #166
    lucros
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    Quote Originally Posted by DroopyDog View Post
    i was cold called today 1st time ever by betmania
    What did they say
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  27. 05-18-19 09:35 AM #167
    Jill marks
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    I was given back my full balance and have cashed it out glad to be done with them will never use them again after the awful cs butvthey did pay so keep on them i was on chat everyday
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  28. 05-21-19 09:43 AM #168
    DaBigShooter19
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    I requested a payout Sunday, they left me a message to call them and verify. They said it would be paid out in 24-72 hours I’ll wait on that. I was on BetMania, I’ve been on BetPhoenix before and I got a cold call from them yesterday as well. I told them maybe if they can hold their book up with no problems for a couple months I’d consider coming back and they really tried to down play how big of a disaster it was. I really think if they would have let us know what was going on we would have gave them a little more leeway but they kept saying it will be up in a day or two. Just be straight and say this was a major problem but we have backups and could take up to a month to restore or something to at least tell us it was going to take longer.
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  29. 05-21-19 12:50 PM #169
    garyking
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    Totally agree, 17 days now, and no sign of my account being restored
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  30. 05-21-19 05:21 PM #170
    langelguy
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    Still waiting as well.
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  31. 05-24-19 12:04 PM #171
    5918mike
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    Any updates with SBR? Nothing has changed for me.
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  32. 05-24-19 01:28 PM #172
    garyking
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    SBR contacted me Tuesday to ask if i had heard from BetPhoenix, and said they would investigate further as to time frame for restoring account. Haven't heard anything back....Now 21 days and counting ...This is the longest I've gone without gambling since I was 16..
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  33. 05-24-19 06:40 PM #173
    Black Coffee
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    Quote Originally Posted by Black Coffee View Post
    just a heads up, made a payout request today.. will keep you posted on how it goes..
    received this first payout from BetPhoenix...

    recently put in another one. will update as I hear more...
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  34. 05-24-19 06:59 PM #174
    garyking
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    Great to here they are still solvent and are paying. I'd just be happy to see some money in my account, let alone think about taking a payout. Hmm.. I wonder if there's one IT guy there with an abacus working on restoring 2000 accounts.
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  35. 05-25-19 01:56 PM #175
    Frank
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    I know someone who said they adjusted his account to what he said it should be but would not allow a withdrawal until the history is restored.

    It seems like they are just winging it, telling some people one thing and some other people other things.

    So unprofessional.

    It's amazing how this could be going on for like a month now with no direct answers.

    Not even a statement to tell SBR of any updates.

    How can they hold their rating with this debacle going on?
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