Betonline deposit

**BigOrange** · 08-21-15, 06:35 PM

Did you talk to a manager or just a live chat idiot?

I had an issue as well this week and it took two days to get a response and we're still working on it.

**Optional** · 08-21-15, 06:38 PM

Originally posted by tradeout

I would like to report a gross incompetence in handling customers funds or possible theft by Betonline.ag

Yesterday I have made a deposit via skrill/moneybookers to Betonline.ag. The deposit left my skrill/moneybookers account, but never got credited by Betonline. Betonline chat support claims they have not received it, although I have provided all evidence, and they simply tried to fob me off when I contacted them insisting it was my problem and not theirs.

Using skrill for almost 10 years this has never happened to me.

I see Betonline are rated high and a sponsor here. What does anyone make of it?

Sounds like a weird one.

I'd probably back off on calling them thieves for now and keep trying to work it out with them. I'd probably email in a screenshot of my Skrill deposit as next step and ask them to explain why they think its not received.

If still an issue would go to Skrill and ask them to investigate for you.

You are also welcome to submit a complaint form and have SBR try to help: http://www.sportsbookreview.com/sportsbook-complaint/

**slayer14** · 08-21-15, 06:39 PM

costa rican bookie they can just make up the rules as they go im sorry to say.

**tradeout** · 08-21-15, 06:44 PM

Originally posted by BigOrange

Did you talk to a manager or just a live chat idiot?

I had an issue as well this week and it took two days to get a response and we're still working on it.

Chat support x 3

Strangely they kept lying to me about emailing me about 'what to do'. Well I have not received a single email from Betonline.ag so far

**BigOrange** · 08-21-15, 06:47 PM

I had to send a screenshot to documents@betonline.ag and it took them two days to respond but they will.

I would suggest you do the same and lay out the details. One of the managers will look into it and get back to you but don't expect a quick reply.

**tradeout** · 08-21-15, 06:50 PM

Originally posted by Optional

Sounds like a weird one.

I'd probably back off on calling them thieves for now and keep trying to work it out with them. I'd probably email in a screenshot of my Skrill deposit as next step and ask them to explain why they think its not received.

If still an issue would go to Skrill and ask them to investigate for you.

You are also welcome to submit a complaint form and have SBR try to help: http://www.sportsbookreview.com/sportsbook-complaint/

complaint submitted

**dark star** · 08-21-15, 09:56 PM

BOL continues to be a bubblegum book.Play elsewhere

**tradeout** · 08-22-15, 03:47 AM

Here is some update:

I sent an email to Skril/Moneybookers to confirm the transaction, and just received a reply from them. I have a VIP status at Skrill so they deal with inquiries pretty fast.

The email I received from Skrill confirms that the payment/deposit went through without a problem.

And of course, no money in my Betonline account.

The plot thickens

**rockmvp1209** · 08-22-15, 03:57 AM

How much was the depozit

**SBR Forum** · 08-22-15, 03:30 PM

The player's deposit of $50 was applied to his account earlier today. BetOnline indicated there was a system error at the time, and a manager is making contact with the player to explain and offer a compensatory credit for the inconvenience.

**tradeout** · 08-22-15, 04:18 PM

I wanted to let everyone know that the staff at Betonline.ag cleared up the misunderstanding with my deposit and Manager JG contacted me to ensure I understood I can always count on them. They remain an A+ book in my experience and I would still recommend them.

**slayer14** · 08-22-15, 07:23 PM

okay how much freeplay they give you

**rumple** · 08-22-15, 11:04 PM

Thats quite a big stink you made for $50, jeez.

**RonPaul2008** · 08-23-15, 01:11 AM

Does Betonline charge a fee for Bitcoin deposits?

**Grivas_Digeni** · 08-23-15, 10:25 AM

Any insight on why bet online don't like skrill or neteller deposits? For some reason, they offer deposit bonuses (from 25% to 100%) on bit coin and two other major money transfer solutions (western... and money...) but not S. or N. Why would they want to avoid these two?