I've being placing bets for almost 3 months. And haven't asked for withdraw. My account balance riches 1425 euro and I've made withdraw request of 200 euros and then begin their process of trying to not giving me my money. First they asked for identification document and I've sent to them front and back of my national id card. After that they asked for picture of me holding that document and I've provided them with that. after that they asked me for sending them this docs:
We ask you to send us the following documents:
A copy of agreement for your credit/debit card that you used
Bank Statement
Utility Bills (for the last three months)
A photo of your ID (passport/driver licence)
I've provided them with all of this.
And then I've received e-mail that they're closing my account and voided all my bets and just giving me my deposited money. All my bets were live bets.
Good Day. We want to inform you, that our company decided to stop any collaboration with you (closing your account). This decision is based on the official Rules 2 № 35 of the betting company 1xbet. The secision was made after a careful investigation of the situation by our security service. After that we have all reasons to think that all bets from your account were madde not yors. It is points violationthe betting company. We ask you not to criate new accounts in our webside. Pay your attention to the moment that if you try to criate ner accounts,we will block them. At te same time your actions were a rude violation of the rules.The Decision concerning The stopping any collaboration is final and it is not subject a revision.
You can return the sum of your deposit by making a request.
Is there anything that i could do in order to get my money from this thieves and scumbags.