Justbet are serious Liars

[moonbeam]

02.08.2008

Please wait for a site operator to respond.
You are now chatting with 'Dustin'
Dustin: Hello how may I assist you?
you: hello my account is xxxxx, could you please inform me how much of my rollover requirements I have met?
Dustin: one sec please
you: sure
Dustin: ok you have 6968 in action
Dustin: you need 14400
you: ok , thanks for the information dustin
Dustin: your welcome
you: thanks, have a nice day, bye

I do a very serious notice of my rollover since this, my rollover is more than 8000 since this chat (always the lower side)

next chat (28.10.2008)

Please wait for a site operator to respond.
You are now chatting with 'Brenda'
Brenda: This is Brenda, can I help you?
you: hello, my accountnumber is xxxxxx. Could you please let me know wheter I have meet my rollover requirements or not?
Brenda: that's going to take a few minutes, please hold
you: thank you
Brenda: you need to give us a total action of $14400, so far you've given us $11846
Brenda: you need $2554 more
you: ok thanks for this information
Brenda: any time!
you: another question: could I also request a withdrawal via moneybookers or via bank wire?
Brenda: yes, bankwires requires a min of $3000 thought
Brenda: and it has a $90 fee
Brenda: Moneybookers you can request $750 per week and it has a $5 fee
you: that´s fine, thank you
Brenda: if you have a click2pay account you can also use that
Brenda: $2500 per week
Brenda: $5 fee
you: ok thanks
Brenda: have a good day!
you: have a good day
you: be

Justbet is just another unserious fugging SBR shitbook!

[moonbeam]

[moonbeam]

ok this issue is solved now.

you: xxxxxx
Nela: Hello, how may I help you?
you: hello
you: you told me on 02.08.2008 that I have a rollover left of 7432§
you: I now have rollovered an amount of more than 8500 since then
Nela: Let me check
you: you told me at 28.10.2008 that there is 2554 left
you: whats wrong with you?
you: I have fullfilled my rollover for sure and you told me there is 2554$ left
Nela: excuse me?
you: yes
Nela: I show that the rollover you need to make a payout of your winnings is 8640
Nela: and $14400 for the rest
Nela: I show you have played $15.597 as today.
Nela: So, what can I do for you?
you: this can be right
you: that mean I have have fullfilled my rollover requiremnts
Nela: Yes, you have
you: Brenda told me there is 2554$ left
Nela: Lets see
you: thats why I´m a bit pissed#
Nela: I showed you deposited 2400 and received $480 bonus on May 21.
you: thats true
Nela: So, adding that is 2880 * 5 $14400 for the whole amount and 2880*3 $8640 for the winnings.
you: that means?
Nela: that means you can make a payout now
Nela: with no problem
Nela: because you have already met the rollover requirements
Nela: you have played as today $15.597
you: ok, thank you. Brenda has given me a wrong information then
Nela: I apologize.
you: no problem, and sorry because I was a bit angry about this
you: have a nice day, and sorry for beeing a bit uncomfortable
Nela: No worries
Nela: Have a nice day!!
you: bye
Nela: bye

[SSLP]

they are a great book moonbeam probably a misunderstanding

[SBR Lou]

Glad to hear it was all sorted out.

I'd say you should have asked the first customer service rep to re-check or forward you to an account manager, problem is a lot of these people are low level clerks reading off scripts with minimal understanding of the systems they're using.

Justbet seems to be an alright company but don't judge them, or any book really by its minimum wage clerks, although good customer service is always refreshing.

[dwaechte]

I don't know why people need to jump on books like this. It's somewhat usual that you'll have to talk to more than one person. It sucks, but even at Pinny and BM two different people will give different answers. Be calm and reasonable and it'll normally work out. If it's taking more than a day or two, then react.

[bigboydan]

Glad to see this matter was resolved sir.