I am being refused a payout from a well known A rated book.
I signed up at this book and took the initial bonus on offer understanding that I would need to wager so much to release this. Unfortunately I lost all of my money and the bonus. After a while I got some more money in here, won a bit, and requested a withdrawal. They are refusing, saying I still need to complete the rollover for the initial deposit, totally ignoring the fact that I lost all of my money and that bonus.
Surely this is not right and any wagering should be reset when losing. Can anyone confirm what is the standard practice here?
I signed up at this book and took the initial bonus on offer understanding that I would need to wager so much to release this. Unfortunately I lost all of my money and the bonus. After a while I got some more money in here, won a bit, and requested a withdrawal. They are refusing, saying I still need to complete the rollover for the initial deposit, totally ignoring the fact that I lost all of my money and that bonus.
Surely this is not right and any wagering should be reset when losing. Can anyone confirm what is the standard practice here?