Player provides screen shots indicating that the wager was changed - he had a screen shot of it after placed, and then later after it was changed.
William Hill's response to the player: it never happened. Normally, I'd be inclined to believe William Hill, except similar things have happened to other players. So there is a credible possibility of either insider fraud, or more likely, a recurring software issue that is screwing players.
I spoke with William Hill. Basically, their response was "You and the player can go to hell. If you don't like our response, take it to IBAS".
This is not the way an A- book should handle a serious allegation. Regardless of it being regulated and publicly traded in the UK, this book does not deserve an A- rating (in my opinion).
If you have been screwed by William Hill, I encourage you to file a complaint with the IBAS. Their customer service and management are quite useless at resolving bona fide disputes.
William Hill's response to the player: it never happened. Normally, I'd be inclined to believe William Hill, except similar things have happened to other players. So there is a credible possibility of either insider fraud, or more likely, a recurring software issue that is screwing players.
I spoke with William Hill. Basically, their response was "You and the player can go to hell. If you don't like our response, take it to IBAS".
This is not the way an A- book should handle a serious allegation. Regardless of it being regulated and publicly traded in the UK, this book does not deserve an A- rating (in my opinion).
If you have been screwed by William Hill, I encourage you to file a complaint with the IBAS. Their customer service and management are quite useless at resolving bona fide disputes.