1] I request a payout from Charlie in live chat. He says the manager is not there and ends chat abruptly.
2] I request payout again during regular business hours. Charlie says Accounting is not around.
3] The following chats/emails speak for themselves.
Laura: Welcome to Gamblerspalace Chat assistance, how can I help you?
GUEST: hello
GUEST: I would like to request a payout, please.
GUEST: My acct# is --------
Laura: Hello let me check
GUEST: No problem, Laura.
Laura: all you have to do is log onto your account and select withdrawal and enter the amount you want to cash-out and the system will post it on the board for accounting to processes
GUEST: i did
GUEST: i want to withdraw via moneybookers
GUEST: but it was not listed there
Laura: okay - I will let accounting know
Laura: you will be emailed from accounting on your payout
GUEST: I have been trying to get this payout processed for days
Laura: We do not have you on the board for a payout
GUEST: I sent an email to customer service, no reply
Laura: until today
GUEST: I sent an email to lm@gamblerspalace.com
GUEST: (the manager)
GUEST: no reply
GUEST: I want to speak to accounting now if I can please
Laura: Let me check my email box
Laura: one second
Laura: The email you sent was dated 7-14-08 and I got that email and your payout is on the board to be processed
GUEST: when can I expect to receive it in moneybookers
Laura: I have to check with moneybrokers to see if they allow refunds.
Laura: I will email you back today with details on that
GUEST: what do you mean refunds?
Laura: Sir. I didnt say it couldnt be done I am only stating I have to check there rules and there time frame and will email you today with the details
GUEST: Ok.. well I don't know what you meant by refund
GUEST: So I will receive an e-mail from you today?
Laura: yes
Laura: I have your email
GUEST: ok i look forward to it
GUEST: <my email>
GUEST: thanks Laura
Laura: your welcome
--------------
An e-mail from 'Roger C.':
Dear Customer;
We have recieved your payout in the amount of $----- via Neteller. Due to the large amounts of payouts via Neteller for the month of June estimated time frame for NT payouts will be about a week as we are having to send wires to them to payout NT everyone gets some funds paid to them.
Sorry for the Inconvenience!! If you have any questions, feel free to email us back.
----------------
Hi Roger,
I requested a payout via moneybookers, not Neteller.
[The email is gamblers_palace@yahoo.com Wtf?]
---------------
Sorry Money Brokers payout yes that is correct.
Regards
Laura
[Not Roger??]
--------------
Hello;
What I can do is ask the sports manager if we can over-right the system on your since is a small amount and I am sure they will they usually do on new accounts. I will know by tomorrow as that is when the technician comes back so he can over-right the system
Regards
laura
-------------
The saga continues
2] I request payout again during regular business hours. Charlie says Accounting is not around.
3] The following chats/emails speak for themselves.
Laura: Welcome to Gamblerspalace Chat assistance, how can I help you?
GUEST: hello
GUEST: I would like to request a payout, please.
GUEST: My acct# is --------
Laura: Hello let me check
GUEST: No problem, Laura.
Laura: all you have to do is log onto your account and select withdrawal and enter the amount you want to cash-out and the system will post it on the board for accounting to processes
GUEST: i did
GUEST: i want to withdraw via moneybookers
GUEST: but it was not listed there
Laura: okay - I will let accounting know
Laura: you will be emailed from accounting on your payout
GUEST: I have been trying to get this payout processed for days
Laura: We do not have you on the board for a payout
GUEST: I sent an email to customer service, no reply
Laura: until today
GUEST: I sent an email to lm@gamblerspalace.com
GUEST: (the manager)
GUEST: no reply
GUEST: I want to speak to accounting now if I can please
Laura: Let me check my email box
Laura: one second
Laura: The email you sent was dated 7-14-08 and I got that email and your payout is on the board to be processed
GUEST: when can I expect to receive it in moneybookers
Laura: I have to check with moneybrokers to see if they allow refunds.
Laura: I will email you back today with details on that
GUEST: what do you mean refunds?
Laura: Sir. I didnt say it couldnt be done I am only stating I have to check there rules and there time frame and will email you today with the details
GUEST: Ok.. well I don't know what you meant by refund
GUEST: So I will receive an e-mail from you today?
Laura: yes
Laura: I have your email
GUEST: ok i look forward to it
GUEST: <my email>
GUEST: thanks Laura
Laura: your welcome
--------------
An e-mail from 'Roger C.':
Dear Customer;
We have recieved your payout in the amount of $----- via Neteller. Due to the large amounts of payouts via Neteller for the month of June estimated time frame for NT payouts will be about a week as we are having to send wires to them to payout NT everyone gets some funds paid to them.
Sorry for the Inconvenience!! If you have any questions, feel free to email us back.
----------------
Hi Roger,
I requested a payout via moneybookers, not Neteller.
[The email is gamblers_palace@yahoo.com Wtf?]
---------------
Sorry Money Brokers payout yes that is correct.
Regards
Laura
[Not Roger??]
--------------
Hello;
What I can do is ask the sports manager if we can over-right the system on your since is a small amount and I am sure they will they usually do on new accounts. I will know by tomorrow as that is when the technician comes back so he can over-right the system
Regards
laura
-------------
The saga continues