Stryyke dispute - 2592 euros locked due to 88 euros bonus

[bigjandy]

I'd appreciate any help SportsBookReview can give me regarding a bonus dispute with Stryyke.

My account is locked with a balance of 2592 euros, because of a dispute over 88 euros of bonus.

In February this year I applied for three "Superbonus" offers on their website, which were apparently open to all account holders.
For depositing 100, 50 and 20 euros, my account was credited with bonuses of 125, 63 and 25 euros respectively.

Since then, I have greatly exceeded the rollover requirements for all the bonuses and requested a Moneybookers withdrawal of 2300 euros on April 14th.

At first, Stryyke said they were "flooded" with Moneybookers withdrawals and asked me to be patient. Then almost a month later on 5th May, they emailed me to say my account had been locked due to multiple bonuses.

Stryyke suggested "reducing my earnings by 50%" as they claim I was only able to make my bets by using the bonus money. I have my own account records in Excel and I don't believe that statement is true. I have submitted this evidence to Stryyke and phoned their customer services, but now they no longer return my phone calls or reply to my emails even when I email specific individuals in their customer services.

I have suggested to Stryyke that they revoke the second and third bonus amounts of 63 and 25 euros, and I know Josh at SportsBookReview was able to persuade Stryyke to accept this as a solution for another instance of this bonus dispute which he dealt with last week. Stryyke have not responded to my suggestion.

I've submitted a complaint about this to SportsBookReview and have forwarded email evidence to 'help@sportsbookreview.com'

I'd be extremely grateful for any assistance SportsBookReview can give me with this matter, as I hope you'd agree that it is excessive to have 2592 euros locked for a dispute over 88 euros.

thanks for any help
-andy

[Jamie_UK]

Other people who had the same problem have had their last two bonus's removed and the balance paid, I think Stryyke admitted it was their fault that you could take the extra bonus's.

[bigjandy]

I'd be delighted with that outcome, but don't seem to have any influence on Stryyke's position. They're holding the keys to my account, after all.

Hopefully SBR's intervention could bring about this solution.

[bigboydan]

Stryyke seems to do this sorta thing a lot from what I have read. Hopefully we can help assist you on your complaint sir.

[bigjandy]

Thanks for the reassurance that there's a precedent for this problem with Stryyke.

I submitted my complaint and evidence to SBR on May 30th, but haven't received a tracking number or any response since then. I'd like to submit some more information about what's happened since that date; should I simply email it to the 'help' email address, or wait until SBR contact me to try and help with my case?

Please don't interpret this as impatience on my part; I appreciate there's a queue and probably a triage system, and want to fit in with how the complaints process works.

[JoshW]

bigjandy. Send me your complaint to josh@sportsbookreview.com. If we haven't gotten back to you yet, there may be some email issue as we are generally much quicker than that.

Also we have had some success working with Stryyke lately, so maybe we can finally get this resolved quickly for you.

JoshW

[bigjandy]

Thanks for that, Josh - I've sent you the details from another email account. I've had a few emails go missing when sent from my Gmail account recently, so the same probably happened to my SBR submission.