[stann]

Hello

I have a problem with Betinasia, I placed 4 bets on 9/09/2021, they settled only losing bets. The two winning bets have not been settled for more than a month.

I tried my best to solve the problem to make them understand that I have not done any violations but nothing succeeded - they are ignoring my emails - I am ghost for them.

As you can see in the screenshot, they settled only losing bets. They know the result, but BetInAsia decided to steal my money.

[Optional]

Did they offer any reason for this?

Did they accuse you of doing something wrong?



Can anyone who uses BIA tell me if the green tick and "done" next to the bets OP says are unsettled means anything?

[Alfie White]

stann, who are bets placed with? All 4, can you explain line by line please?

Also, Opti, this is Molly platform, same across all whitelabels - "Done" means that bets are placed and settlement is pending.

[stann]

Did they offer any reason for this?
Did they accuse you of doing something wrong?

No, they did not give me any reason. I asked them several times, but they get the same reply to the email all the time.

"Thank you for reaching out to BetInAsia.
Your request has been received, and our agents are already notified.

We're prioritizing your request, and we will make sure it is being processed as soon as possible.
In the meantime, if you have any other questions or concerns, please let us know."

stann, who are bets placed with? All 4, can you explain line by line please?.

It is team points bet - Sol America score more then 58.5 and 59.5 points. They scored 59 and betinasia settled only losing bets.

I did not break the rules, my account is on minus. so i do not understand why they do it

[Alfie White]

I am trying to help you here, so please focus. On the far left end, you should have "arrow down" and when you click it, the bet will expand and you will be able to see "bookie" there for each of the bets. That way you (and us) can know with which bookmakers bets have been placed.

BIA doesn't take bets on their own (they do take PT though), so it might be something more to it. But them ignoring email is rather disappointing.

[stann]

I appreciate it, but my English is not perfect so I do not understand what you were asking

That way you (and us) can know with which bookmakers bets have been placed.
BIA doesn't take bets on their own (they do take PT though), so it might be something more to it. But them ignoring email is rather disappointing.

Pin88



Official score: https://fibalivestats.dcd.shared.gen...u/FPB/1912859/

[Alfie White]

Then you have a clear case here - since all bets are placed with the same bookmaker, it can be that Pin voided the bets for some reason (happened to me multiple times), but after intervention from the broker I use, Pin has changed the grading of the bet.

Now, the most important thing to take here is that BIA must solve this one for you. You are their customer and they must be middle-man to negotiate the case with Pin in this case. I can't imagine that they would steal these funds from you, it is not that big amount (for them), so you need to pursue your case further with them.

Still, them ignoring your (or anyone else's) messages is very bad.

[lonnie55]

What about live chat? Skype?

[stann]

I got a reply from Betinasia.

They wrote to me that it is a very rare case and they expecting a solution during this week.

We will see I'll let you know. Thanks for help.

[addictedto]

Not answering to customers and not helping their own customers in disputes is absolutely unprofessional and doesn't speak very well for BetinAsia. I've read recently more stories about disputes taking longer than needed to be solved.

[agon]

Is pin88 -Pinnacle-ps3838?
what about vodds betting platform ?
does anybody plays there?
I hear they void bets
I am tempted i use AC right now but thinking of also trying vodds

[addictedto]

I see the complaint form at SBR is no longer active. Is this complaint process still available or was discontinued?

[Optional]

I see the complaint form at SBR is no longer active. Is this complaint process still available or was discontinued?

SBR will no longer be accepting complaints about offshore books but I'll try to steer people with problems in the right direction still.

[addictedto]

SBR will no longer be accepting complaints about offshore books but I'll try to steer people with problems in the right direction still.

Thanks for your response. What will be then the best way to issue a complaint here against brokers such as Asianconnect/BetinAsia?

[Alfie White]

jjgold and littleshillona will help of course.

[Ruifgalmeida]

Betinasia have always been a good broker for me, never happened to me, my guess is that the problem is with Mollybet and the bookie who took the bet.
They don't take bets, they make bets with third party bookies.
My experience in Vodds, Asian connect and Mollybet is that bookies like sbobet and singbet will sometimes void bets for no reason.
Going for a formal complaint with this brokers is waste of time

[jjgold]

Betinasia Has nothing to do with grading at all if you’re using Mollybet that’s a third-party company

Mollybet controls everything

[stann]

If betinasia is providing mollybet services, they should be responsible for that.
My bets are still unsettled for almost 2 months.... This is a joke.

[Alfie White]

This is still ongoing? Wow!

Did they at least reply to any of your emails?

[jjgold]

what bookie took the bet

[stann]

This is still ongoing? Wow!

Did they at least reply to any of your emails?

Unfortunately yes. No reply from betinasia

what bookie took the bet

Read the thread carefully, it was already written.

[jjgold]

lol right on molybet platform

We are currently experiencing difficulties with Pin88 where some bets may be stuck in a pending status for an extended period of time. We are currently working to fix this. Apologies for any inconveniences.

[the Great Gatsby]

beside that
have you ever have problem with Bet in asia?

[OVAKUL]

SBR will no longer be accepting complaints about offshore books but I'll try to steer people with problems in the right direction still.

Is there another resource that one would go to in such situation? Or is it against the new owner's policy to discuss that here?

[stann]

beside that
have you ever have problem with Bet in asia?

I was satisfied with betinasia's service, I never had any problems except this one but finnaly case is over...

Upon an arduous and dedicated process, we are happy to inform you that now the situation with your misgraded bets on BLACK has been solved accordingly after our team managed to manually add the PL in the amount of 385.6 EUR.


It took a very long time, almost two months, but my problem was solved.

[the Great Gatsby]

I was satisfied with betinasia's service, I never had any problems except this one but finnaly case is over...

Upon an arduous and dedicated process, we are happy to inform you that now the situation with your misgraded bets on BLACK has been solved accordingly after our team managed to manually add the PL in the amount of 385.6 EUR.


It took a very long time, almost two months, but my problem was solved.

i m glad to hear that
those basterds re my last hope
i ll turn to them after b365 limit my account

[Alfie White]

It is terrible that they took 2 months, I assume they got link to this thread and decided to act on it as per potential backlash... very bad.