1. #1
    middram
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    BetUS - be very wary

    I filed this complaint with SBR ~3-4 weeks ago but nothing has come of it (and no resolution from BetUS either) so I'm only posting here so that everyone can have a bit of "buyer beware" information about BetUS. This is the submission I made to SBR, with just a tiny bit of editing so that it makes sense here:

    "I have been betting with BetUS since Fall 2019, and have been getting BTC deposit bonuses from my account manager - I'm a Diamond rating player on my account. I started with 1-2k deposits, but my most recent was 10k with a ~$5500-6000 free play bonus, and 12x rollover (~$180k). This was right before the Super Bowl, where I was able to bet $10k on most bets for that, $10k for NBA, and $3k for the main NHL lines. About 2 weeks ago my RO got down to about $140k, and they cut my betting limits to $1000 per bet, except now just $500 for NBA. I called my account manager and he said that he would look into it, but that I was "doing too well". I was going to suck it up (but not happily), but they've now dropped me to $500/bet for everything and I still have almost $120k of RO left. That's over 200 bets I still have to make. This feels like a massive bait and switch. I would never, EVER have made such a huge deposit with such high rollover if they were going to immediately drop my limits so much that completing my RO would be next to impossible. And not for nothing, but I like being able to bet big, so if I had known I weren't going to be able to make big bets I'd have put my $ on another site. A friend of mine said that you guys can sometimes help with this kind of thing? Hopefully so, because BetUS doesn't seem willing to budge. I'm not really sure what you/they can do, but anything is better than this."

    Anyway, that is my situation. It's fair enough that SBR can't help (they obviously don't owe me anything), but hopefully this will help steer people away from BetUS, or at very least to make them incredibly cautious about accepting deposit bonuses.

  2. #2
    stevex
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    No offense but spread your deposits to other books homie. You giving BetUS that much was a recipe for disaster considering the amount of rollover needed.

  3. #3
    middram
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    I'm spread out -- but yes, obviously I overextended on that one site. It was a dumb mistake, but was massively compounded by their duplicity (and not for the first time). Just trying to help other people avoid the trap I stupidly fell into.

  4. #4
    mtneer1212
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    At least they cut it to $500, and not $5

  5. #5
    ace7550
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    I had a very similar experience at Skybook. It definitely sucks when you need to make 200 max bets to meet an RO.
    I've never had this happen at Betus and I've gone on pretty good runs there. I have a buddy who had his limits cut and he ended up negotiating a deal where they removed the RO and paid him a percentage of his balance.
    Thanks for sharing and good luck.

  6. #6
    captrobey
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    That is one reason i do not like putting in lager deposits i always do $150- $500 rarely more. I then look for a good bonus and rollover. So if they do limit you at least the rollover is still not too high.

    When you deposit and take a bonus and have a rollover they should not be able to change the limits.That is very unethical to me. There were a couple books that did that way back and i immediately after i either lost or cashed out told them to screw themselves when they wanted a deposit from me again. After the roll is complete fine but not before.

    If a book regularly does that i should plummet their ratings . Maybe not an F as long as they pay but if they are a B or A that should make them a C-

  7. #7
    Optional
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    Quote Originally Posted by middram View Post
    I filed this complaint with SBR ~3-4 weeks ago but nothing has come of it (and no resolution from BetUS either) so I'm only posting here so that everyone can have a bit of "buyer beware" information about BetUS. This is the submission I made to SBR, with just a tiny bit of editing so that it makes sense here:

    "I have been betting with BetUS since Fall 2019, and have been getting BTC deposit bonuses from my account manager - I'm a Diamond rating player on my account. I started with 1-2k deposits, but my most recent was 10k with a ~$5500-6000 free play bonus, and 12x rollover (~$180k). This was right before the Super Bowl, where I was able to bet $10k on most bets for that, $10k for NBA, and $3k for the main NHL lines. About 2 weeks ago my RO got down to about $140k, and they cut my betting limits to $1000 per bet, except now just $500 for NBA. I called my account manager and he said that he would look into it, but that I was "doing too well". I was going to suck it up (but not happily), but they've now dropped me to $500/bet for everything and I still have almost $120k of RO left. That's over 200 bets I still have to make. This feels like a massive bait and switch. I would never, EVER have made such a huge deposit with such high rollover if they were going to immediately drop my limits so much that completing my RO would be next to impossible. And not for nothing, but I like being able to bet big, so if I had known I weren't going to be able to make big bets I'd have put my $ on another site. A friend of mine said that you guys can sometimes help with this kind of thing? Hopefully so, because BetUS doesn't seem willing to budge. I'm not really sure what you/they can do, but anything is better than this."

    Anyway, that is my situation. It's fair enough that SBR can't help (they obviously don't owe me anything), but hopefully this will help steer people away from BetUS, or at very least to make them incredibly cautious about accepting deposit bonuses.
    You could try asking your account manager to cancel the bonus and pay you out pro-rated based on % completed?

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  8. #8
    middram
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    Do sites do this? I've never heard of that but I'd happily just get my deposit back -- I'm up a bit on the play through right now so even just "breaking even" is fine with me so that I can be done with them. If they gave me any sort of pro-rating, obviously that would be even better.

  9. #9
    Roger T. Bannon
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    200 bets is too many for rollover? I can understand not liking getting limited but this complaint is a little ridiculous.

  10. #10
    pimike
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    Hence I didnít recommend this book..

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  11. #11
    jjgold
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    I think your an arber son this is your own fault...well I know for a fact you are

    Stop playing dumb kid, BetUS is know to move slow therefore arbers like it with their great bonuses and you got caught on the runnup scenario at one book and that is one risk of arbing

    File a complaint with SBR maybe they can help

    I do not like the move of the book and do not know the rules about this

    https://www.sportsbookreview.com/sportsbook-complaint/
    Last edited by jjgold; 04-04-21 at 05:35 PM.

  12. #12
    jjgold
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    Quote Originally Posted by captrobey View Post
    That is one reason i do not like putting in lager deposits i always do $150- $500 rarely more. I then look for a good bonus and rollover. So if they do limit you at least the rollover is still not too high.

    When you deposit and take a bonus and have a rollover they should not be able to change the limits.That is very unethical to me. There were a couple books that did that way back and i immediately after i either lost or cashed out told them to screw themselves when they wanted a deposit from me again. After the roll is complete fine but not before.

    If a book regularly does that i should plummet their ratings . Maybe not an F as long as they pay but if they are a B or A that should make them a C-
    The most I do is $500...bonuses always have clauses and repercussions

  13. #13
    Patrick McIrish
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    Quote Originally Posted by captrobey View Post

    [b]When you deposit and take a bonus and have a rollover they should not be able to change the limits.That is very unethical to me.[b] There were a couple books that did that way back and i immediately after i either lost or cashed out told them to screw themselves when they wanted a deposit from me again. After the roll is complete fine but not before.

    Spot on.

    From here giving a player an option to negotiate a way out of this would be the right thing to do.

    Taking deposits under false pretenses is not a good thing.

  14. #14
    Roger T. Bannon
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    LOL. When a book says you are "doing too well" and they reduce your limits, they are not going to take into consideration your rollover. $500 is pretty generous in terms of getting limited. Most people complain about getting limited to $250. If you get limited to $50 with a $100K rollover that would be more onerous.

  15. #15
    KVB
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    This is not knew they are at it again.

    But Bannon is right, it really could be much worse.

    Two decades ago this same site went to $1 limits with a 50K rollover.

    I thought their business practices have gotten much better though.

    Just get it rolled semibluff, I doubt there is any further resolution here for you but a continued slashing of your limits. Risk management can go from clenching their butt cheeks to forcing you to clench.

    Would love to see opti's pro rated suggestion work out, but that doesn't happen often as they have no obligation to negotiate here.

    Again, these are old tactics that I thought these guys have gone away from.

    We are watching this thread bluffer, keep us updated and good luck pal.


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  16. #16
    captrobey
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    Quote Originally Posted by jjgold View Post
    The most I do is $500...bonuses always have clauses and repercussions
    Yea i am with you i have never ever deposited $1000 the most ever was one time i did a $900 deposit . My average is around $380 plus a bonus.

  17. #17
    captrobey
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    Quote Originally Posted by Patrick McIrish View Post
    Spot on.

    From here giving a player an option to negotiate a way out of this would be the right thing to do.

    Taking deposits under false pretenses is not a good thing.
    To me taking a bonus with aa rollover is like a contract . Until that deposit is either gone or rollover met they should not be able to change anything. Books that do this to me are crooked.

  18. #18
    PharaohUB
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    TLDR: they paid me out 20k in four days. No questions asked
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  19. #19
    PharaohUB
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    Last week. It was a happy easter
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  20. #20
    ace7550
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    They've also paid me repeatedly. But limiting someone in the middle of a big RO is a no no.

  21. #21
    PharaohUB
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    Iím skeptical I went on a crazy run and they paid me.
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  22. #22
    ace7550
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    I've taken around 30 deposit bonuses there and cleared about 6 ROs. I've never been limited.

  23. #23
    Headsterx
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    Quote Originally Posted by PharaohUB View Post
    Iím skeptical I went on a crazy run and they paid me.
    Why? Because they have such a stellar past.
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  24. #24
    ace7550
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    Quote Originally Posted by Headsterx View Post
    Why? Because they have such a stellar past.
    I haven't heard of them ripping anyone off in over 5 years. They have a sordid past but they haven't screwed anyone in a long time.

  25. #25
    jjgold
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    Quote Originally Posted by ace7550 View Post
    I haven't heard of them ripping anyone off in over 5 years. They have a sordid past but they haven't screwed anyone in a long time.
    me either

    know many people way before that that never had an issues

  26. #26
    pologq
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    i agree with other posts. changing the RO when it was agreed upon in a deposit to me is unfair. there are terms given. the customer accepts. unless they have proof of some other shenanigans the book should have to accept it. people win.

  27. #27
    stevex
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    Just deposited a decent chunk at this book for their 150% first deposit bonus. Will keep you guys updated if anything changes with my limits.

  28. #28
    ace7550
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    Quote Originally Posted by stevex View Post
    Just deposited a decent chunk at this book for their 150% first deposit bonus. Will keep you guys updated if anything changes with my limits.
    Was that bonus all for sportsbook or was it partially casino?

  29. #29
    stevex
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    Already limited to $250 on ML's lol.

  30. #30
    pimike
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    Quote Originally Posted by stevex View Post
    Already limited to $250 on ML's lol.
    Shit book

    Unbelievable people defend them.

    Ace, you are the few lucky ones.

    This book has always lied to me. Even in writing they change what they emailed just a day earlier.

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  31. #31
    ace7550
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    I don't understand why they decide to fukc with some people and others (me) can win thousands and not get limited or messed with in any way.

  32. #32
    pimike
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    Quote Originally Posted by ace7550 View Post
    I don't understand why they decide to fukc with some people and others (me) can win thousands and not get limited or messed with in any way.
    Not sure either bud..

    Last month they said 100% 10x roll

    Then they said itís been a long time so I will throw in a free 25% extra if you fund this week.


    Two days later saying Iíll give them one more try.

    So I confirm prior to sending bitcoin.

    I got 100% bonus x 10 roll? With 25% free added to the 100%

    He said yes 125% bonus for only 12 x roll

    Iím like here we go again.

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