1. #1
    kknjizekk
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    Betfair refusing payout my winnings for nearly 3 years

    Hello,

    I started betting with Betfair since 2017, before my account got suspended after my last bet in Aug 2018.
    Betfair only return my initial deposit of around 10k, but refusing to payout my winnings around 20k euro.
    They keep telling me my account is being reviewed, but they're not providing me any update during the past 3 years, and they also refuse to tell me what kind of review is being taken on my account.
    I don't think there's anything that would raise their alert, I made a long list of bet during the year before my account is suspended, my winnings doesn't came from one single bet.

    Things I have tried -
    1. Complaint to MGA - they ask me to complaint to IBAS
    2. Complaint to IBAS - they told me Betfair says there's an external investigation and IBAS can do nothing about it
    3. Complaint to UKGC - no response
    4. Inquiry to IBIA - no response

    It has been nearly 3 years since my account is suspended, and Betfair is refusing to provide me any information.
    I don't believe there's really an investigation going on, even if there's indeed an investigation, I don't believe it will take so long, and they should provide me an update every 6 months.
    I'm really frustrated now, because I have tried everything I could, but no one seems to be able to help.
    I can't believe a A+ bookmaker would do this, and I'm extremely worried that this is just a strategy for Betfair to not to pay me out, and I will never see my money again.

    Is there anyone has similar situation before? What did you do and what's your outcome?
    Any advise will be appreciated, thank you!

  2. #2
    cristianbet
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    At this point you should consider legal approach. If you know there's nothing wrong with you, sue their ass if you think it's worth the money

  3. #3
    Vyasports
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    interesting first post...after 3 years ...

  4. #4
    cristianbet
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    at that deposit amount I guess they asked for "source of income" or whatever bullshit is that... I'm surprised you managed to make that amount on their sportbook section and not get limited (if that's where the profit was made)

  5. #5
    Alfie White
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    Can you explain what were your bets? What did you wager on?

  6. #6
    kknjizekk
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    Quote Originally Posted by Vyasports View Post
    interesting first post...after 3 years ...
    I made this post now because I have tried everything I could during the past 3 years.

  7. #7
    kknjizekk
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    Quote Originally Posted by cristianbet View Post
    at that deposit amount I guess they asked for "source of income" or whatever bullshit is that... I'm surprised you managed to make that amount on their sportbook section and not get limited (if that's where the profit was made)
    Right now they're not asking anything from me, they just tell me my account is being reviewed and no further document is needed.
    If they need anything from me I will sure send them right away.
    The only documents they requested from me since the beginning are my ID and proof of address, it was an year ago.
    I sent them all the documents right away, but it's all silence since then.
    I really don't believe it will take Betfair over an year to look into 2 documents.

  8. #8
    kknjizekk
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    Quote Originally Posted by Alfie White View Post
    Can you explain what were your bets? What did you wager on?
    I bet on football and tennis, the last bet which I believe led to my account suspension is a tennis bet.
    It was Federico Gaio vs Miljan Zekic in Padova Challenger 2018.
    Federico Gaio won 2-0, but I really don't see there's anything suspicious in the match.
    Both players played hard and it was a tough match.
    I tried to contact IBIA to see if there's indeed an investigation ongoing on this match but I receive no reply.
    Even if there's indeed an investigation, I don't believe it will take 3 years.

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