[11:20:47] |
Rick: : Hello! This is Rick. How can I help you today? |
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[11:27:47] |
Rick: : Hello! In this moment the BitCoin market is suffering a very rough moment. The exchange rate has raised to 56k the unit and for our payment processor it has been almost impossible to purchase large amounts of BitCoins to complete our payouts. |
[11:28:39] |
Rick: : There is no availability of this currency to purchase large amounts and if there is any allowance, it is really expensive |
[11:29:04] |
Me: why can't I be paid via Skrill or via alternate methods? |
[11:30:07] |
Rick: : For international players (outside USA) our payments processor is unable to offer alternate payment methods. |
[11:30:34] |
Me: Yes but in exceptional circumstances allowance should be made. |
[11:30:56] |
Me: this is not an ordinary situation (which I adhered to) |
[11:31:10] |
Rick: : We are counting to have more players depositing BitCoins in order to have available balance in the wallet to complete payments, |
[11:31:55] |
Rick: : The problem we have are some international restrictions we are dealing with so we can offer alternate methods in the near future |
[11:32:06] |
Rick: : Right now, we don't have them yet |
[11:32:56] |
Me: I know what you're saying but when you say "we are counting to have more players deposit bitcoin - which i understand - ...what if this doesn't happen? |
[11:33:14] |
Me: there needs to be contingency procedures in place... |
[11:33:19] |
Me: not rely on one solution |
[11:34:25] |
Rick: : We are receiving few deposits in BitCoins daily, however we must be completing payments in the order of "First Come, first served" |
[11:34:47] |
Me: I was told my pending withdrawal was high up on the list.... |
[11:34:49] |
Rick: : We can not complete all the payments as fast as we want |
[11:35:33] |
Me: I understand all this but now I've to wait more days...(it's Sunday here) and (Saturday your time) ...your payments team only work mon-fri? |
[11:35:57] |
Rick: : Yes, they will be back on Monday |
[11:36:32] |
Me: I really hope you can tell your management team to offer more withdrawal options in the future - skrill, neteller, ecopayz, **** etc.....these are all good to use... |
[11:36:36] |
Me: like you said |
[11:36:52] |
Me: bitcoin can be unpredictable |
[11:36:58] |
Rick: : They are on top of that subject. |
[11:37:16] |
Me: ok then...thanks for hearing my concerns....thanks Rick, bye |
The visitor has left the chat. |
The chat is ended. (11:39:42) |