please help: complaint against betwinner.com

[edrinho]

I opened an account at betwinner.com 2 months ago and i never had any problem with them. I made a lot of deposits and withdrawal and never had any problem.
Last week i tried to make an withdrawal but it was refused. They told me to sent them photos of my National ID card. I sent them photos of the front and back of my citizen card (even sent photos of me holding in hand my citizen card), but they say that photos don´t have higher quality. And now they are holding my account balance (€175,49) and refuse to accept any withdrawal request.

My account number at betwinner.com : 124326579

Can you please help me to have my money back?

Best regards,

[Optional]

We can try for you, but if they are telling you higher resolution images are needed, they are just going to say the same thing to us too probably.

Can you find a better camera maybe?


If you send in a Sportsbook Complaint form a dispute analyst may be able to help you sort it out https://www.sportsbookreview.com/sportsbook-complaint/

[lonnie55]

Betwinner = 1xbet = scam

https://www.sportsbookreview.com/forum/sportsbooks-industry/3529576-1xbet-their-sister-sites.html

[Optional]

Oh thanks Lonnie. Slipped mind.


They definitely will not do anything unless you send better pics Edrinho. They will just leave the account sitting there as unverified.

If you keep going, eventually they usually refund your deposit at minimum.

[enzo]

Optional, no need to waste time they are 1xbet children

[davidpostas]

Betwinner complaint. 2337€ stolen from my account

Hello

26 days ago a withdrawal request was rejected. I received a message to send documents. First they wanted a copy of my citizen card (front and back), then they asked me for screnshots from my Skrill account, then a selfie with me holding my citizen card and their email as a background, then they asked me if I knew a certain person and finally I was told to write a code and today's date on paper and hold it to my face. I sent them everything you asked for.

11 days after the start of this process, I received an email saying that I had committed fraud (but they do not explain what fraud I allegedly committed) and that they were going to close my account. They only let me raise 389 Euros out of my 2727 Euros! They steal me 2337 Euros!What can I do?