I have an account with betonline. Customer for over 10 years. I asked for a refund and they cxled it and told me more than one acct was used on my device and asked me the relationship to a person I have never heard of. No one else uses my device this is false. Can anyone explain how this can happen? Then they give this guy's acct and email address and want me to explain the relationship. I don't know this guy from Joe Blow.