Hi I have problem with 18bet. I make few deposits (total 705eur). After many bets my balance was 2600euro. I request withdraw. I send them all what they wont (id , bill..). they also call me on my mobile... On the end they closed my account and payout me only my deposits minus 8% processing fees. They send me this:
We are reaching you to inform you that our Anti-Fraud Department detected that your IP address is already in use by another account.
You may refer to the "Player Registration & Deregistration Process" section in our Terms & Conditions:
"3.8 The player’s account must be registered in his/her own, personal and correct, name and personal details. The individual has to ensure that all data given at registration stage is true, complete and free from error. This therefore also means that the player has to register personally. Furthermore, a player can only have one account. Any other accounts which a player opens with Shark77 Limited, or which are beneficially owned by the player shall be considered as duplicate accounts. We shall close any duplicate account/s consequent to the identification of the main account. If we close a duplicate account, deposits will be refunded, and all bonuses, free bets and winnings acquired from such promotions using that duplicate account will be void and forfeited. If the amount in the duplicate account does not cover the amount to be refunded to us, we shall seek to recover the loss incurred directly from any other of your accounts."
Here is a link for reference: https://www.18bet.com/en/pages/terms-and-conditions/
In accordance to our policy your account has been closed and your deposits for the amount of €705 (minus 8% processing fees) have been returned to your Skrill account.
Yours,
18bet Team
I not understand whats wrong. Nobody not use my pc. And I not know nobody who use this book. I sought an explanation about that and today they answer me;
Dear
Thank you for your E-mail.
Like we've already mentioned in our previous correspondence - as a Company procedure, while being an active customer regular reviews of your activity were conducted. After a more thorough inspection led by our Anti-Fraud team they reported a detection of Multi-accounting - a non-recreational activity deemed in conflict with both our General and Promo terms and conditions. You were found to be sharing the same login numerical pattern (IP) as well as multiple similarities in personal details, financial and betting behavior and fully matched "Secret Question / Secret Answer" with other account(s) registered with the Company, which is not allowed according to site’s T & C.
Please refer to the attached screenshot, where you can find more detailed information regarding the case.
You may find 18bet's Terms of Use by following the link: https://www.18bet.com/en/pages/terms-and-conditions/
Since your account activity breached the terms and conditions on the site, by purposely bypassing both our General rules (Section "Personal Information and Account") and Promo rules in an attempt to defraud the site, your deposits for the amount of 648.60 € have been returned to your Skrill account which accounts for your entire Financial history, taking into consideration previous deposits and withdrawals, bringing your lifetime Profit/Loss on the site to 0 €. In this way you have received back the sum of every successful deposit ever performed towards 18bet (minus processing fees, applied by the payment provider).
The access to your account will remain terminated.
Yours,
18bet Team
I still not understand what is problem. Somebody had a problem like this one? Is this a sort of misunderstanding? I not know what to do.
We are reaching you to inform you that our Anti-Fraud Department detected that your IP address is already in use by another account.
You may refer to the "Player Registration & Deregistration Process" section in our Terms & Conditions:
"3.8 The player’s account must be registered in his/her own, personal and correct, name and personal details. The individual has to ensure that all data given at registration stage is true, complete and free from error. This therefore also means that the player has to register personally. Furthermore, a player can only have one account. Any other accounts which a player opens with Shark77 Limited, or which are beneficially owned by the player shall be considered as duplicate accounts. We shall close any duplicate account/s consequent to the identification of the main account. If we close a duplicate account, deposits will be refunded, and all bonuses, free bets and winnings acquired from such promotions using that duplicate account will be void and forfeited. If the amount in the duplicate account does not cover the amount to be refunded to us, we shall seek to recover the loss incurred directly from any other of your accounts."
Here is a link for reference: https://www.18bet.com/en/pages/terms-and-conditions/
In accordance to our policy your account has been closed and your deposits for the amount of €705 (minus 8% processing fees) have been returned to your Skrill account.
Yours,
18bet Team
I not understand whats wrong. Nobody not use my pc. And I not know nobody who use this book. I sought an explanation about that and today they answer me;
Dear
Thank you for your E-mail.
Like we've already mentioned in our previous correspondence - as a Company procedure, while being an active customer regular reviews of your activity were conducted. After a more thorough inspection led by our Anti-Fraud team they reported a detection of Multi-accounting - a non-recreational activity deemed in conflict with both our General and Promo terms and conditions. You were found to be sharing the same login numerical pattern (IP) as well as multiple similarities in personal details, financial and betting behavior and fully matched "Secret Question / Secret Answer" with other account(s) registered with the Company, which is not allowed according to site’s T & C.
Please refer to the attached screenshot, where you can find more detailed information regarding the case.
You may find 18bet's Terms of Use by following the link: https://www.18bet.com/en/pages/terms-and-conditions/
Since your account activity breached the terms and conditions on the site, by purposely bypassing both our General rules (Section "Personal Information and Account") and Promo rules in an attempt to defraud the site, your deposits for the amount of 648.60 € have been returned to your Skrill account which accounts for your entire Financial history, taking into consideration previous deposits and withdrawals, bringing your lifetime Profit/Loss on the site to 0 €. In this way you have received back the sum of every successful deposit ever performed towards 18bet (minus processing fees, applied by the payment provider).
The access to your account will remain terminated.
Yours,
18bet Team
I still not understand what is problem. Somebody had a problem like this one? Is this a sort of misunderstanding? I not know what to do.
