1. #1
    d478gs
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    Betcruise keep my withdrawal 13 days and they dont answer at my emails

    I have account at Betcruise more than 1 year, i have had do a lot of withdrawals without problems, always after 5 or 10 minutes i got my money at my Neteller account.
    But now i have a pending withdrawal request from 3-8-2018 , 13 days and untill now i am waiting my money.
    I ask there at live chat at betcruise and always they told me that they dont know why my withdrawal is pending.
    Also always they told me not to worry for my withdrawal and that i will get answer from info@betcruise.com at my email.
    But i have not get never email from info@betcruise.com. Also i was sent 4 emails at info@betcruise.com, and never got answer.
    And if i ask again at chat next day they tell me always the same, that i must to wait because they have a lot of emails and they can not answer fast.
    They mean that they can not answer my email after 13 days.
    So i think that they are kidding me.
    Can you help me?
    Last edited by d478gs; 08-16-18 at 06:25 PM.

  2. #2
    d478gs
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    Ι was sent also my 5th email at info@betcruise.com yesterday. No one answer me

  3. #3
    Optional
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    If you shoot in a Sportsbook Complaint form SBR may be able to help.

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  4. #4
    d478gs
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    Quote Originally Posted by Optional View Post
    If you shoot in a Sportsbook Complaint form SBR may be able to help.
    Yes , yesterday i was writing a Sportsbook Complaint form SBR.I am waiting now...

  5. #5
    d478gs
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    Quote Originally Posted by Optional View Post
    If you shoot in a Sportsbook Complaint form SBR may be able to help.
    Hello sir. Do you know if SBR ask at betcruise what is happens with my pending withdrawal? I asked also Betcruise live chat again 4 days ago , and they told me this again: "I will pass your issue to the relevant department, and ask to speed up the process." But i dont receive email from them.19 days pending withdrawal and no one at Betcruise explain me what is happens.

  6. #6
    d478gs
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    And now i am sure that they are scammers.
    Here is discussion at Betcruise live chat, some minutes ago. They do not want to answer me at my questions and also they close chat.
    Can someone tell me what i can to do now?

    https://prnt.sc/klr6or
    https://prnt.sc/klr6uw
    https://prnt.sc/klr777
    Last edited by d478gs; 08-22-18 at 02:21 PM.

  7. #7
    Jude2003
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    Hi.
    I have same problem with them. Made request for poor 40$, and they didn't pay me for 7 days. In live chat "please mail to info@betcruise...." And on the mail - no answer. I remember, on SBR it was B+ rating. Isn't?

    I always have instant withdraws. And then they have void 3 bets in a row (it was made for 7 days before match), and now i have such situation. I don't know, is it a reason?
    Last edited by Jude2003; 08-23-18 at 02:47 AM.

  8. #8
    lonnie55
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    google Betconstruct scam

  9. #9
    lonnie55
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    @d478gs: Funny thing is I get the exact same generic stock answers at Betlinee which is a Betconstruct client, too. They scammed me of more than 10k. Whenever I visit their chat they say "I have sent the issue to the relevant department. The issue will be resolved soon." As far as I remember the operators' names are the same at Betcruise's chat (John, Sophie, David, Bob, Mark and other typical English names).

    It seems like they are using a common third-party CS, maybe even provided from Betconstruct I don't know.

    Her are two examples. The second one is hilarious

    #1




    #2


  10. #10
    Optional
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    That one is "kind of" funny

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  11. #11
    d478gs
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    Quote Originally Posted by Jude2003 View Post
    Hi.
    I have same problem with them. Made request for poor 40$, and they didn't pay me for 7 days. In live chat "please mail to info@betcruise...." And on the mail - no answer. I remember, on SBR it was B+ rating. Isn't?

    I always have instant withdraws. And then they have void 3 bets in a row (it was made for 7 days before match), and now i have such situation. I don't know, is it a reason?
    Jude2003 i have the same problem too, but at my account they have not avoid bets.I do not know if avoid bets is the reason for your pending withdrawal, but may be this is not the reason, because also i have pending withdrawal 20 days without avoid bets.
    Sometimes i think that owner of Betcruise have closed the payments department for this month , because now it is August and may be he is now at islands for holidays, and start again payments at September. It is funny but i can not think something else.Because last months i got my money after 5-10 minutes.
    Last edited by d478gs; 08-23-18 at 07:53 AM.

  12. #12
    d478gs
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    Quote Originally Posted by lonnie55 View Post
    @d478gs: Funny thing is I get the exact same generic stock answers at Betlinee which is a Betconstruct client, too. They scammed me of more than 10k. Whenever I visit their chat they say "I have sent the issue to the relevant department. The issue will be resolved soon." As far as I remember the operators' names are the same at Betcruise's chat (John, Sophie, David, Bob, Mark and other typical English names).

    It seems like they are using a common third-party CS, maybe even provided from Betconstruct I don't know.

    Her are two examples. The second one is hilarious

    #1




    #2

    Ionnie55 i am lucky because i am not waiting 10k withdrawal.
    Sometimes i think that it is better to lose my 190€ at bets, and then 0 balance, and not waiting payment.
    I wish you to get your money fast.
    I think that if i waiting 8 months 10.000€ payment , then or i will have problems with my health, or i will decide to go to court of justice to try to get my money with this way.(sorry for my English but i hope that you understand what i mean)
    Exactly the same they tell me since 3 weeks at live chat.
    Always they told me at chat:
    "Just wait a little more" ....(This little more is some weeks and at payment page i see 72 hours)

    "Your request has been passed to the relevant department and you will receice answer at your email."

    ....(20 days and i am waiting email from info@betcruise.com)
    .

  13. #13
    lonnie55
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    @d478gs: I forwarded the case to a lawyer in Curacao who works on a pay-only-if-we-get-your-money basis but I'm pretty sure that he won't be able to recover even a cent because some sportsbooks are just operated by criminals and there is little you can do about it

    Hope this is not the case with Betcruise and you get your money soon.

  14. #14
    d478gs
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    Quote Originally Posted by Optional View Post
    If you shoot in a Sportsbook Complaint form SBR may be able to help.
    Sir, i know that SBR sometimes can helps bettors but also sometimes it is not easy.
    I see that here at this thread that we are 3 bettors with pending payment from Betcruise, and i want kindly ask at SBR to try to help us if you can do this and if you can speak with betcruise support.
    I have writing Sportsbook Complaint form some days ago, if you need more details of my Betcruise account or of my pending payment, then i will sent you.

  15. #15
    Optional
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    I'll see what I can do d478gs but please also reply to the complaint confirmation email and ask for an update too.

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  16. #16
    d478gs
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    Quote Originally Posted by Optional View Post
    I'll see what I can do d478gs but please also reply to the complaint confirmation email and ask for an update too.
    Ok sir, i will reply now, thank you

  17. #17
    Tom R.
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    Same story... same answers in Live chat... waiting money 7 days...

  18. #18
    d478gs
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    Quote Originally Posted by lonnie55 View Post
    @d478gs: I forwarded the case to a lawyer in Curacao who works on a pay-only-if-we-get-your-money basis but I'm pretty sure that he won't be able to recover even a cent because some sportsbooks are just operated by criminals and there is little you can do about it

    Hope this is not the case with Betcruise and you get your money soon.
    Now i see that you have problem with another Betconstruct platform bookmaker and not Betcruise. I hope that Betlinee and also Betcruise are not operated by criminals and we will get our money.
    This who brokes my nerves is that at chat they tell always the same, that they do not know what is happens and that i will get email from info@betcruise.com as soon as possible, and then after 20 days i do not receive email.
    And i am 100% sure that if they want they can answer at my email after 1 minute to tell me why happen this. And also they can give the ok for my withdrawal after 1 minute.

  19. #19
    d478gs
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    Quote Originally Posted by Tom R. View Post
    Same story... same answers in Live chat... waiting money 7 days...
    In my case waiting money 20 days, and waiting email to explain me 19 days.

  20. #20
    Jude2003
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    It's weird, but i get my 40$ few hours ago. It's also 100$ on account. I will try to made one more withdraw in a few days. Maybe it's same situation like in Noxwin? They pay, but very-very slow. However, i always have instant withdraws to Neteller (from 20$ to 95$).

  21. #21
    d478gs
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    Quote Originally Posted by Jude2003 View Post
    It's weird, but i get my 40$ few hours ago. It's also 100$ on account. I will try to made one more withdraw in a few days. Maybe it's same situation like in Noxwin? They pay, but very-very slow. However, i always have instant withdraws to Neteller (from 20$ to 95$).
    I hope that will works SBR power and Betcruise will pay my pending withdrawal.
    Last edited by d478gs; 08-23-18 at 03:12 PM.

  22. #22
    d478gs
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    Quote Originally Posted by Optional View Post
    I'll see what I can do d478gs but please also reply to the complaint confirmation email and ask for an update too.
    Sir, did you manage to make contact with Betcruise regarding my issue? Thank you.
    Last edited by d478gs; 08-24-18 at 08:59 AM.

  23. #23
    Daddy89
    Im betting now! :)
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    Any update about this book?

  24. #24
    d478gs
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    Some hours ago and after 21 days i received answer from Betcruise at my email. https://prnt.sc/kmm1yd
    They told me that for some technical error my withdrawal was sent to pending and stuck there.
    They rejected this withdrawal request to return the money back to my account.
    And they told me to create a new withdrawal request, and this time i must receive the money without delay.

    A few minutes ago i made a new withdrawal request 289€. And now i will waiting again to see if Betcruise will decide to sent me my money up to 72 hours https://prnt.sc/kmm1yd
    Last edited by d478gs; 08-24-18 at 07:27 PM.

  25. #25
    Jude2003
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    Yesterday i made another request for 50 USD. I will wait.
    I remember on Olybet (another Betconstruct book) - they paid me once a week, but without any problem. This situation reminds me that book.

  26. #26
    piterp
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    It was mentioned multiple times on this forum that Betconstruct bookmakers are not safe

  27. #27
    Itsamazing777
    Not interested....
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    Dont play at shit books for bonuses
    How many times can this be stressed....
    Hope you get.paid though

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  28. #28
    d478gs
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    Quote Originally Posted by Itsamazing777 View Post
    Dont play at shit books for bonuses
    How many times can this be stressed....
    Hope you get.paid though
    Itsamazing777 Thank you.
    But i I did not accept register bonus at Betcruise. I just open account there at 2017 because they have a lot of leagues at football and good odds at top European football leagues.And i was not waiting to happen this, because at all my previus withdrawals i got always my money after 5-10 minutes.
    Last edited by d478gs; 08-26-18 at 07:24 PM.

  29. #29
    d478gs
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    Quote Originally Posted by piterp View Post
    It was mentioned multiple times on this forum that Betconstruct bookmakers are not safe
    My mistake was i not reading often betting forums.Now i think i am sure that they are not safe.

  30. #30
    d478gs
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    Quote Originally Posted by Jude2003 View Post
    Yesterday i made another request for 50 USD. I will wait.
    I remember on Olybet (another Betconstruct book) - they paid me once a week, but without any problem. This situation reminds me that book.
    You are lucky.I did new withdrawal request 48 hours ago, 289 eur.Betcruise told me at email that this time i must receive the money without delay. https://prnt.sc/kn7d0k
    They mean untill 72 hours. So next 24 hours they must pay me. If they do not do this at next 24 hours, it means that Becruise terms and conditions is nothing, and they do everything they want to do.
    Last edited by d478gs; 08-26-18 at 07:55 PM.

  31. #31
    d478gs
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    Today i got my 289. I will do a new withrawal for my 126 balance who i have now in my account and i will stop to place bets there. 24 days pending withdrawal without to explain me what is happens for 20+ days is too much.

  32. #32
    Tom R.
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    also received today my money... two withdrawal...

  33. #33
    Jude2003
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    Great! Gongrats My second withdraw is still pending.

  34. #34
    d478gs
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    I think that now boss of Betcruise finish holidays at islands and come back at office, and start to pay bettors

  35. #35
    Jude2003
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    Today i saw , that my request was canceled without any letters. Made one more request for 50$, and after few hours i have recieved it. Great. Maybe i will made some more bets here )) But maybe not

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