Dear Sirs, I kindly ask you to help me to get my win money.Approximately one year ago I registered at sportsbook Bet2u.When I wanted to order a withdrawal I was asked to send my documents.The documents were checked, but sportsbook had given me a reply that it was not enough and asked to go through personal identification with IDNOW service, but that was not easy because they had frequent technical problems and it took me quite a while. When I finished identification test I wrote to sportsbook and I got a reply that everything was ok and they were still checking my account. It lasted another 2 months.After that they asked me to go through Skype Verification with their colleague, I passed that test successfully as well and my data were sent to security department. Approximately in 2 weeks my account was unblocked for withdrawal.But then I found out that I could not make withdrawal to Neteller system, only to bank account and no more than 500 Euro per week. I provided my bank account. The correspondence with sportsbook took several weeks and I got the first withdrawal. I ordered the next withdrawal and now I'm waiting for one month and get only promises or sometimes I do not get any replies.
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Nothing personal but all complaints to the licensor, to the payment system, in various gaming forums did not help me to return money from the bookmaker using software "betsonstrust".Comment -
Ok good sabotage.Comment -
Any update?Comment -
Yes. They paid one part of the money, there was still the second partComment -
I wait 7 days for Skype verification still nothingComment -
Thank you very much!I finally got my money!Comment -
I have an account with bet2U for a few years during which I made a lot of deposits and I think I never requested any withdrawal. 1 week ago I took the "Friday reload bonus", made a 150Eur deposit, placed some bets, completed the rollover, my balance was 1577 Eur. After 2 days or so I requested a withdrawal and then the nightmare started. Maximum amount to withdraw on my **** card is 500, so I requested another one. I tried to use alternative methods like neteller, but got some errors each time. I contacted them via live chat and that was the most unfriendly experience I ever had with a book, at all my questions they asked me to email support, which I did a few times, but have not received any answer. They processed my first withdrawal but rejected the others and then they emailed me that my account was placed "on hold" and I was asked to do a skype verification. I did that this morning but they didn't restore my account and they do not want to answer any of my questions (email, livechat, phone or skype). Also they didn't want to forward the transcripts of humiliating live chats I had with them. I am afraid that they will scam me. Please help me.
Below is a sample of discussion I've had with their live chat support (I had many like this):
Hello
How may i help you ?
20:21
Good evening
20:22
please tell me what is the status of my account, because you said you will restore it after skype verification, which was done 15 hours ago or so
20:24
The verification process after the call via Skype is 2-3 working days, after the evaluation we will contact you via email
20:26
can you please explain why it takes 2-3 days? I showed my face, my ID, my passport, answered a tons of questions. not to mention that you placed "on hold" my account that was verified for many years after I requested a second withdrawal (you processed the first one). how is possible to keep my money locked like this without any explanation?
20:28
also you told me to email all my questions to your support. I have sent many emails with a lot of questions and guess what? none of them has been answered
20:28
, this security issues can not be handled by live chat.I request you to please send all of your queries to support@bet2u.com
20:29
I was a good customer for many years, made a lot of deposits, never succeded to win, and first time after many years I request a withdrawal and you humiliate me like this... why?
20:32
.I request you to please send all of your queries to support@bet2u.com
20:32
I did that but they never answer, NEVER
20:33
you will receive an email as soon as possible
20:34
this is what you say for 1 week or so
maybe you wait for my death?
Jack please stop humiliating me
20:35
if I make a heart attack you will regret for the rest of your live
I am going to publish this horror story on all forums
Wait, I will do it right now
20:35
your query has been forwarded to the relevant department. We will contact you as soon as there are any updates
20:35
here is the link
20:36
I am not far from a heart attack, honestly
20:37
just in case it happens, so that everybody knows who is responsible:
good night
sleep well
I will not
20:37
Have a nice dayLast edited by hristo1971; 01-24-19, 01:38 PM.Comment -
I received an email from them that they restored my account. Lets see if they pay.Comment -
They don't seem to care about paying or answering my questions. I don't know what to do. I have a pending withdrawal of 500 and a balance of 900 more, they have a 500 withdrawal limit but nothing happened for 2 weeks. See below another sample of the support I am getting via livechat (same story via skype, zero answers on email):
Hello.
19:52
Hello
19:52
How may I help you?
19:52 please tell me what is the status of my withdrawal requested 1 week ago
19:53 I mean when will you process it, because it is still pending
19:53 Please wait. I will check.
19:54 Your query has been forwarded to the financial department. We will contact you via email as soon as there are any updates.
19:55 You said the same thing 2 weeks ago and 1 week ago
Rosa, why do you hate me?
why do you humiliate me?
19:56 Withdrawals are not handled via live chat. Please contact support@bet2u.com regarding your query and you shall receive an update regarding it.
19:57 of course not
I have sent 40 emails
none of them answered
now I am asking you, Rosa: why do you hate me?
why do you humiliate me?
19:59 Please wait for an update from the concerned department regarding your query.
19:59 I will, but please answer my question: why do you humiliate me?
20:00 Please be aware that I am publishing this conversation
20:02 I have not received any update regarding your query from the financial department. Please wait for your query to be addressed by the concerned department.Last edited by hristo1971; 02-03-19, 07:17 AM.Comment -
How may i help you ?
13:36 any news regarding my withdrawal? I am waiting for 3 weeks or so
13:36In order to provide a better service, it is necessary that you send me the ID of the withdrawal request, the method by which you made your withdrawal, amount and date
13:36Please teach me where to find those information
13:37in the withdrawals section of your account
13:376145939269 bank transfer 500 because that is the maximum
13:38and also please note that I have requested withdrawals before that, all denied without any reason
13:39and please note that I have send many emails, all unanswered (for example asking about other withdrawal options like neteller, or about complaint procedure, and so on, I forgot because you keep torturing me for 1 month or so)
13:40The withdrawal request is in the status of allowed, however I will give a look to our finance department for more information
13:40I also want to tell you that I initiated procedures with different entities, trying to get my money, because apparently you want to scam me (because you simply did not give me any proof that you want to pay)
13:40your query has been forwarded to the relevant department. We will contact you as soon as there are any updates
13:41Jack, please ne honest with me, you know that I know that you keep saying that for 1 month that the relevant department will contact me when they have updates
13:41I have already given notice to the corresponding department
13:42and of course they never have updates what exactly does that mean that you "gave notice" to the department?
13:43I also must advise you that I am publishing all the relevant information on a forum thread, so that everybody has information about Bet2U
13:45for example today you gave me some answer for the first time (in the past you and your colleague Rosa were telling me that you can't give information and advised me to send emails, which of course I did, wasting hundreds of hours, but without any result/answer)
13:46please say something if you are still with me
13:48I have already given notice to the corresponding department, is there anything else i can help you with ?13:50when do you think that corresponding department will answer? do you think I will get my money, and when? or maybe bet2U plans to scam me? please be honest with me
13:51We will contact you as soon as there are any updates
13:51and when these updates will be? approximatelly, are we talking about hours, days, weeks, months, years maybe?
13:51as soon as possible
13:51what do you mean by "updates"?
13:52please define as soon as possible
Jack I want my money, please be honest, are you trying to scam me?
13:53if you don't want to answer the questions please say you don't want to answer them just say you don't want to talk to me, it is easy why do you pretend providing support, this is what I cant understand
13:54do you find normal to torture me like this for 1 month? ho humiliate me every day?13:55you can say no, I don't find that normal, or simple: I don't want to answer! but please be aware Jack, I am ill with my heart. if I make a heart attack you will not escape
13:56it will be your full responsability maybe this is what a customer's life is worthing, 1400 eur that is the amount you don't pay, Jack
13:57I told you from the beginning, if you have financial problems and you want me to wait but you will pay, just tell me the truth, but don't bullshit me like that
13:58I could give a lot of action these days, like I did in the past, but I can't place any more bets, because I am afraid you want to scam me, please confirm that you understand this
13:58The estimated time for payments is defined by our finance department and can not be discussed by online chat,I request you to please send all of your queries to support@bet2u.com
13:59Is there anything else ?Please tell me how may i help you ?
13:59do you know anybody from the so called finance department? can you call them and ask them if they received my emails and why they did not answer?
14:00I am waiting here, Jack please get the information from them and pass the information to me, here
please note that I also tried to call you and also contacted you on skype (not only emails and livechat) I have already given notice to the corresponding department, We will contact you as soon as there are any updates 14:02may I ask you when do you think I will get my money?
14:03what is your expert opinion?
we will contact you as soon as possible
14:03please read my question
The estimated time for payments is defined by our finance department,we will contact you as soon as possible14:06jesus ok jackyou are hot14:07maybe you and your colleagues are making fun right now
14:08We will contact you as soon as there are any updatesLast edited by hristo1971; 02-03-19, 07:14 AM.Comment -
Yeah, sometimes no support is better than this kind of support. The support center of BetConstruct is doing the live support for most of their 200+ partners. Fake names, fake pictures and stock answers like "we have sent your query to the relevant department" and "we will contact you as soon as possible" is what you get at almost any BC book. At Betline.co I am waiting 13 months for my money, no answers on my request but the live support still says "you will get an answer from the relevant department as soon as possible". They are acting like chatbots: https://www.sportsbookreview.com/for...l#post28001661Comment -
thanks for the information. I am trying to fight with them, I've filed a complaint here gameprotect (apparently they deal with curacao licensees) and also I have emailed complaints@curacao-egaming.com ... no answer yet from any of thoseComment -
13:26 Hello How may I help you?
13:27 Hello can you please check the status of my withdrawal ID: 6145939269
13:27 Yes, please wait, I will check.
13:28 please don't say I must wait or email the finance department, please give me all the information yourself
13:31 Please provide with the date of the request.
13:32 27 January
13:33 somebody changed the date, this is hillarious, I am 100% sure I have requested it 2 Sundays back
13:33 The withdrawal request made on the 27th of January is being processed.
13:34 when it will be processed, because I want to withdraw more money but it doesn't allow me it says system accepts only 1 active withdrawal
13:35 It usually takes about 5 business days for the withdrawal to be processed.
13:35 I think after receiving my money (in case I will, that is doubteful) I will need to go so some mental institution
13:37 today is the 6th business day. please ask them what is going on
13:38 because prior to these 6 business days there were like 2 weeks of torture and many more withdrawals were denied
you asked to verify again a fully verified account and so on
13:39 probably now you are typing that I must email finance department and wait for their answer right?
13:41 The average time frame is 5 business days. Delays like these happen sometimes, please wait several days to receive your funds and contact us again in case you don't.
13:41 ok it seems that you are a nice person and you want to help me, is that right?
13:41 How may I help you?
13:42 you can help me trying to understand my situation first, and then trying to answer my questions
so, firstly I must inform you that I am trying to get my money for 1 month, not 5 days
13:43 there is a long history of live chats like this with your colleagues Rosa and Jack, or on skye, and many emails (probably 30) that were never answered all I want is my money
13:45 if you cancel 1 withdrawal you start counting the days from the scratch, but you can't treat me like I am an idiot
so the truth is that I am waiting for my money for 1 month, not 5 or 6 business days
13:46 The last withdrawal request has been made on the 27th of January and is now being processed, which is why you should expect to receive your funds this week.
13:46 please confirm you understand this: your payment delay is 1 month, not 5 days
13:47 I would appreciate if you confirmed that you understand my point here
13:48 because you could cancel it again and then after 1 month you could say again like today, that I am only waiting for 5 days
13:48 Your last withdrawal request was made 5 business days ago.
13:48 so you don't understand. ok lets try again
before my last withdrawal request I had many more requests, via neteller, or ****
13:49 each of them, after a few pending days, was cancelled so that the counter starts again from 0 (zero)
13:50 so my waiting time is not 5 days, but 1 month
if now you cancel my last withdrawal and ask me again to initiate a new one, tomorrow you could say the same, that I am waiting only for 1 day
13:51 and so my life passes day by day, week by week, month by month, year after year, and you never pay
please confirm that you understand my point
13:52 because it is clearly for any rational person that if you wanted to pay you could do that 1 month ago, or you could simply do it now, using neteller, you could pay me in 2 seconds
13:53 why would you have some 5 business days rule if you don't follow it? how can I trust you when you don't respect your own rules?
13:58 As of now you only have one active request from 5 business days ago. The previous requests were rejected due to your account being under monitoring. This is the first request after the completing of the monitoring process. Please wait until your withdrawal request is processed. In case of any further queries in regards to this matter please feel free to contact us again.
13:59 Daena, lets clarify some things, please
firstly this is the 6th business day after my last withdrawal
14:00 Delays like these happen sometimes, please wait several days to receive your funds and contact us again in case you don't receive them.
14:00 secondly, before that I had other withdrawal attempts that were rejected after a few pending days
14:01 The previous withdrawal requests were rejected due to your account being under monitoring.
14:01 thanks for your support
no, that is not true
14:02 some withdrawals were rejected like you said, but I had **** withdrawal request AFTER my account being restored, and that one was rejected as well although I used my **** to deposit
14:02 You need to make withdrawals via Bank transfer for successful payouts.
14:02 and you had 1 withdrawal succesfully processed back on my ****
14:03 wow when you want you can type really fast
I know I need to use wire transfwer, this is not the main topic here
my question is WHEN you will process it
14:04 because YOUR deadline already passed and also because I am being tortured for more than 1 month
do you find this normal? to waste thousands of hours of my time trying to get my money?
14:05 when I deposit it takes 1 second
14:05 Sometimes delays like these may happen. You should expect the request to be processed this week. We apologize for any inconvenience.
14:05 why this week? why not now?
14:06 The request is still being processed. I assure you there is no malicious intent behing any of the actions.
14:06 Daena thanks for your support, you are nicer than Rosa and Jack, I wish you have a nice life and hopefully you'll never experience such trauma like I do because your employerComment -
Hi everybody bet2u processed my withdrawal, I requested another one. Am I supposed to feel lucky for recovering a part of my money?Comment -
They finally paid everything so my case is closed. It is funny that yesterday I wanted to place a bet but they limited my account to 3 Eur and when I asked them to increase my limit if they want to keep me as a customer they blamed the system for doing it automatically.Comment -
I am very glad that I found this page. But I am very sad to be the next oblation of bet2u. They don’t like to pay. I’ve read all of stories here, I have the same. I would advise everyone not to bet at bet2u.Comment -
bet2u
I am in this shit too.... verified account... from november 2018... 3 deposits.. and 2 withdrawals.. with no problem... BUT NO MONEY !!!!!!!!!!!!! I HAVE 611 EUROS ON ACCOUNT... and I could not withdraw them.. so. they. have asked me for aditional verification BY SKYPE.. .all done....
but. after 6 days... they have sent me an email.. that i have broke their policy 23.5 ... SO. THAT I HAVE MORE AS ONE ACCOUNT.. . BUT I DONT...
they have closed my account.. and they have stolen my money...Comment -
I have same problem with bet2u.com. They dont pay my 810 euros. Documents done skype done emails done. But there is money.
Is there anybody can help me ?Comment -
I deposited 20 euros with a **** card on the site.With luck in the bets I made 115 euro.When I asked to withdraw money, they only returned my deposit of 20 euro.Here is their answer:
Withdrawal processed partially: ********** required Dear Customer,
Our finance department reports that your previous withdrawal request was processed partially. Amount processed and paid (as a return of your deposit/s):20 euros
It is not possible to make payments to **** cards if the withdrawal amount is greater than the deposit amount using the card. We offer you to please make a new withdrawal request to your ********** that is registered in your name. Once the new withdrawal request is made, it shall be processed by our finance department as soon as possible.
In order to make the payment to your **********, we require you to make a symbolic deposit and wager of the deposit amount. This is a formality required for anti-money-laundering requirements.
We request you to please fulfill this requirement and then send us a picture of the front and back sides of the card as proof of ow nership. Please make sure that only the first 6 digits and the last 4 digits are visible. Also, please make sure to mask out the CVV ( the 3 digit code on the back ) of your card. Once this is done, the payment shall be processed as quickly as possible.
Please accept our most sincere apologies for any inconvenience caused.
Is there anyone else with a similar problem?Is it really only with a ********** card that I can withdraw the entire amount from my account?
Or is it a false reason not to pay profits?Comment
