1. #1
    Camma23
    Camma23's Avatar Become A Pro!
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    Noxwin is not paying me

    Few days ago they disabled their sport section so for me this bookmaker became useless.
    I've 2,265.56 EUR on my account and after I asked a withdrawal for the whole amount, they suggested me via live chat to split it into more parts and ask smaller amounts. I did like this and I asked for 1/3 of it, around 755 euros. Nothing changed because my withdrawal is still pending since a week (even if Skrill is an instant payment method). Moreover they suggested me to write to their financial department via mail, but i I got no answer from them. Also they are not answering anymore to live chat as you find a long queue at any time, that never ends also if you wait the (fake) eta. This behaviour is very suspicious and weird. It's first time I withdraw from them, and for sure last time I'll play with them, if things are like this.

    Someone had same? how you did? what do you suggest? any input welcome

  2. #2
    Camma23
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    after 20 days from my withdrawal request, yesterday they sent me this via email but ofc no money......I'm so frustrated. Don't know what to do

    ##-Please type your reply above this line-##
    Hi,

    Your withdrawal is still pending.
    We will escalate it to our relevant department.

    You will receive it soon.

    Regards,
    Noxwin

  3. #3
    SBR Drew
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    If you would like assistance here please fill out a complaint form. We can look into this for you.
    175 pts

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  4. #4
    Jude2003
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    I was "happy" to open account here before they closed. Verification was long, but then i made 90$ request, and they paid in 3 days, than 95$, and they paid in 2 days. Last 45$ they paid in the same day, or after this. So if you want to recieve money faster - try to make some little requests.

  5. #5
    Camma23
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    Quote Originally Posted by SBR drew View Post
    If you would like assistance here please fill out a complaint form. We can look into this for you.
    I did it few weeks ago. Pls give a look. Btw I did it again to be sure

  6. #6
    SBR Forum
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    We have requested comment from Noxwin.

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  7. #7
    Tom R.
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    I placed withdraw request (330 USD) in March, 13
    They sent money in April, 6

  8. #8
    Camma23
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    1 month and 3 days and no money yet....

    still same story in live chat : Your withdrawal is still pending. We will escalate it to our relevant department.
    You will receive it soon.


  9. #9
    debur88
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    I have same problem, was about to make new thread but obviously no need

    made withdrawal on April the 4th for 420 EUR, same story with live chat agents, no reply from support team for days

  10. #10
    shari91
    forum@sportsbookreview.com
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    Quote Originally Posted by debur88 View Post
    I have same problem, was about to make new thread but obviously no need

    made withdrawal on April the 4th for 420 EUR, same story with live chat agents, no reply from support team for days
    Make sure you fill out a Complaint Form if you haven't already so that one of our Dispute Analysts will be able to contact them on your behalf as well http://sportsbookreview.com/sportsbook-complaint/

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  11. #11
    debur88
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    i did fill out a Complaint Form 2 days ago... no response yet

    thank you

  12. #12
    Camma23
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    Quote Originally Posted by debur88 View Post
    i did fill out a Complaint Form 2 days ago... no response yet

    thank you
    we can't do anything else than wait & hope, it seems

  13. #13
    debur88
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    SBR, did you manage to make contact with Noxwin regarding new issues?

    thank you

  14. #14
    debur88
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    it looks noxwin got sportsbook again

    i cancelled my withdrawal and split it into lower parts following advice of live chat agent

    will see how that will work out for me

  15. #15
    Camma23
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    No chance my friend. I splitted as they suggested me via live chat and nothing changed. Iím here waiting 1st tranche for 40 days now...

  16. #16
    debur88
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    I get today 25% of my balance and asked for another 25%

    will see how it is going

  17. #17
    Camma23
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    Quote Originally Posted by debur88 View Post
    I get today 25% of my balance and asked for another 25%

    will see how it is going
    hi man, if I can ask you, how much was that 25% of your balance? just to understand if they make any difference related to amounts (ps i'm still waiting for those 755 euros since 24/03 (that are 33% of my balance)

  18. #18
    debur88
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    i have 420 in total
    so i get today 105

  19. #19
    Daddy89
    Im betting now! :)
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    @Camma23 update?

  20. #20
    Camma23
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    Quote Originally Posted by Daddy89 View Post
    @Camma23 update?
    no Daddy, still waiting for those 755 euros since 24/03. Today I wrote them via chat and their stupid answer has been : send a mail to support@noxwin.com

  21. #21
    alex_as
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    "Unfortunately at the moment we have some technical problem with Skrill, which our relevant department will fix as soon as possible."

    Earlier they proceeded small payouts during 1-2 weeks. Now 4 weeks and no payout, just only bullshit about technical problems...

  22. #22
    debur88
    debur88's Avatar Become A Pro!
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    received second part of my balance

    2 more to go
    Points Awarded:

    Optional gave debur88 2 Betpoint(s) for this post.


  23. #23
    Camma23
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    pffff to me nothing yet...not even the 1st part. after exactly 2 months today

  24. #24
    aliceinchains
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    Prayers are with you Camma23...

  25. #25
    wilsonrajp
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    I am in the same boat. They're stalling for a month right now. It's only a small sum of €150 though, but I'd like to see it arrive asap.

  26. #26
    Artem
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    i have the same

    Quote Originally Posted by Camma23 View Post
    Few days ago they disabled their sport section so for me this bookmaker became useless.
    I've 2,265.56 EUR on my account and after I asked a withdrawal for the whole amount, they suggested me via live chat to split it into more parts and ask smaller amounts. I did like this and I asked for 1/3 of it, around 755 euros. Nothing changed because my withdrawal is still pending since a week (even if Skrill is an instant payment method). Moreover they suggested me to write to their financial department via mail, but i I got no answer from them. Also they are not answering anymore to live chat as you find a long queue at any time, that never ends also if you wait the (fake) eta. This behaviour is very suspicious and weird. It's first time I withdraw from them, and for sure last time I'll play with them, if things are like this.

    Someone had same? how you did? what do you suggest? any input welcome

    Hello everybody! I have a problem with payout from noxwin.com too. i made withdrawal request on 27.04.2018 waited almost month and 25.05.2018 i cancelled my request and made new. the support do not answer. My amount on 27.04.2018 was 123$ now is 90$. All sum in my account is 160$ and 120$ out of it is deposit. I think noxwin is down(((

  27. #27
    Camma23
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    everybody in same situation. Most probably we won't have our money back anymore. penetrating scammers

  28. #28
    malikreten
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    my friend "debur" received 3rd part of his balance

  29. #29
    Kurtua
    Kurtua's Avatar SBR PRO
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    I have 509 usd balance. And try to get them from 25/03/18 . but as you understand no money and only stupid answers in support-"they working hard to fix"
    How work License Regulatory? How can we ask them to push on NoxWin?
    NoxWin as I understand works with OddsMatrix and it is licensed in Malta.

  30. #30
    Kurtua
    Kurtua's Avatar SBR PRO
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    Try to contact with oddsMatrix.
    Thank you for contacting us !


    Unfortunately the casino in question is fully operated by TK Services Ltd and TK Media N.V. registered address at E-Commerce Park Vredenberg Willemstad, Curacao Postcode 0000CW. TK Media NV is licensed and regulated by the Curacao Gamgling Authority in virtue of a Class 1 license numbered 8048/JAZ2015-021. All financial transactions are handled by TK Services Ltd registered address, 3 Denitsa Street,Sofia 1421,Bulgaria.


    We have no control or obligation towards the above mentioned casino. Please directly contact their customer support representatives in order to conclude your case.


    Kind Regards,


    EveryMatrix Team

  31. #31
    RemRoos
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    Noxwin website now offline, and their sister sites Flamantis and Macabahis too.

    Can they just do this? Does Curacao E-Gaming have no rules at all and bookmakers are free to just disappear?

  32. #32
    lonnie55
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    Noxwin and Flamantis used to have the Oddsmatrix software but this was like 2+ years ago

  33. #33
    Optional
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    Quote Originally Posted by RemRoos View Post
    Noxwin website now offline, and their sister sites Flamantis and Macabahis too.

    Can they just do this? Does Curacao E-Gaming have no rules at all and bookmakers are free to just disappear?
    Online from here.

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  34. #34
    Camma23
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    they are online. But doesn't change anything. Our funds are locked there. And not even filling the complaint here on SBR has been usefull. Don't know what to do

  35. #35
    redcar
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    has the live chat disappeared as well ?

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