Crsportsbet.ag Closes account and confiscates funds

**SBR Drew** · 02-24-18, 11:33 AM

doyle have you filed a complaint form? You can do so here...https://www.sportsbookreview.com/sportsbook-complaint/

good advice too for others "The mistake I made was depositing with an untested book. Stick with the well known books that have been around for more than 10 years! Bookmaker, 5dimes, betonline, etc and you will avoid these types of problems."

**lonnie55** · 02-24-18, 11:44 AM

Originally posted by SBR drew

good advice too for others "The mistake I made was depositing with an untested book. Stick with the well known books that have been around for more than 10 years! Bookmaker, 5dimes, betonline, etc and you will avoid these types of problems."

If only it was that easy

**SBR Forum** · 02-24-18, 01:08 PM

Thanks for sharing. Were you two betting on the same games? Could any of the wagers have been in excess of CRSportsBet's limits? Top books identify this sort of thing a lot sooner, but from what you've shared the winnings on the first account should be honored at least.

**doylebrinson** · 02-25-18, 05:16 PM

doyle have you filed a complaint form? You can do so here...https://www.sportsbookreview.com/sportsbook-complaint/

I have not. Thanks for the link!

Were you two betting on the same games? Could any of the wagers have been in excess of CRSportsBet's limits?

The majority of the time, we were betting on different games. When I referred my brother, it was during the nba finals, and we both bet the Cavs most nights. During that month, they issued me a referral bonus and thanked me for the business. CRS allowed me to bet up to $3,000 on MLB/NBA/NFL games throughout the year (which is way more than I needed).

Ive had sportsbooks deny my action in the past. However, every single one of them, made an effort to speak one on one, over the phone. For example, Mybookie.ag closed my account after winning ~$10,000. They told me my action wasnt wanted anymore, and paid me out in full, over a 4 month period. Meanwhile CRSports has dodged my phone calls and emails, not once speaking with me about the closure. The closest they came to communicating, was placing my brother on hold, then disconnecting the line. My brother called back 3 times and was hung up on 3 times.

**doylebrinson** · 03-01-18, 09:15 PM

Hello Thomas, and James

We have done an extensive analysis on your account histories: wagering, payouts and deposits history, as well as chat transcripts, phone conversations and emails. These are our conclusions:

- Thomas you have been our customer since November 2015.
- In June 2016 you referred James CR601066.
- Since that time, we have tracked that both accounts have been using the same devices and IPs to log into each others accounts to make bets. This is not accepted anywhere within this industry.
- You have been sharing accounts and placing bets on each others accounts after claiming the referral bonus, when in reality you are working together to defraud this company.
- Your behavior is against the following website terms and conditions:

https://www.crsportsbet.ag/terms.html

Only one account is allowed per person. Multiple accounts will be voided.

Based on this, your accounts with are CLOSED as of today. No more betting action will be taken from you both in any manner.

We have discussed your case with our affiliates and referral sites. They are aware of the situation.

We would like to thank you and we wish you the best of lucks in your future endeavors.

Regards,

Albert Fisher
Risk Manager

Attachment IP login Spreadsheet.

**doylebrinson** · 03-06-18, 04:17 PM

SBR Team,

Has there been any response from CRsportsbook?

I became a PRO last week, and still cant send pms. Can someone please help?

**doylebrinson** · 03-13-18, 03:26 PM

Tried to contact CRsportsbet.ag via live chat, received "

Please wait for a site agent to respond..Your chat request is declined by Agent."

Sent an email Saturday to support@crsportsbet.ag, and received a Mail Delivery Failure notice. Also sent to Finance, Kennedy, and other contacts that have corresponded in the past. No response.

Has SBR received a response?

**OUTCAST** · 03-13-18, 05:59 PM

Try calling their customer support number.

**doylebrinson** · 03-13-18, 07:27 PM

Originally posted by OUTCAST

Try calling their customer support number.

Called customer service for information regarding when ill be paid out. The representative responded, "how about never". I asked why. He said, "how about you stop being a smart player...We sent you proof of multiple accounting". I said, there was no proof contained in the message. There was only a token ip list of longins for both accounts. That didnt prove anything. I informed him that I can send KYC documentation and my brother can do the same. In the middle of further explaining, he interrupted and said, "dont waste my time and stop calling", then hung up. I was going to elaborate on how they accepted my business, and brothers business for more than 5 months, and even issued a referral bonus, and thanked me for spreading the word.

Anyone have experience with brining legal action?

**robbypark** · 03-14-18, 05:35 AM

Originally posted by doylebrinson

Called customer service for information regarding when ill be paid out. The representative responded, "how about never". I asked why. He said, "how about you stop being a smart player...We sent you proof of multiple accounting". I said, there was no proof contained in the message. There was only a token ip list of longins for both accounts. That didnt prove anything. I informed him that I can send KYC documentation and my brother can do the same. In the middle of further explaining, he interrupted and said, "dont waste my time and stop calling", then hung up. I was going to elaborate on how they accepted my business, and brothers business for more than 5 months, and even issued a referral bonus, and thanked me for spreading the word.

Anyone have experience with brining legal action?

Find out the jurisdiction that the book is located in and contact the relevant government agency. Nothing sends sportsbooks running to piss there pants more than a complaint to the regulatory body. I remember once I had a multiple thousand dollar payout denied at a well known book after I had voluntary closed my account - they gave me some bs about security and fraud. So I called the Jamaican Gaming control board who contacted them - suffice to say my payout was processed in full within 24 hrs.

**doylebrinson** · 03-18-18, 12:15 PM

Has SBR received any response from CRsportsbet?

**doylebrinson** · 03-20-18, 10:06 AM

CRsportsbet is using SBRforums as a reference on their web site. I tried to create an image but failed. You can view it at crsportsbet.ag They should be added to the sportsbook blacklist. No need for anyone else to be freerolled by this unprofessional operation.

**fedex11204** · 03-20-18, 10:09 AM

I did get an email from them as follows

Hi,

This is an update on the status of your pending payouts.

We are working with our payments provider to have your outstanding payouts balance covered within the next 4 weeks.

We will let you know as soon as we have the corresponding tracking details.

We want to apologize again for the delays that we have had in completing your payments.

Don't hesitate to reach back to us if you have any questions.

Best Regards,
Alison Webb
Payments processing
finance@crsportsbet.ag
CRSportsBet.ag

**doylebrinson** · 03-20-18, 10:56 AM

Originally posted by fedex11204

I did get an email from them as follows

Hi,

This is an update on the status of your pending payouts.

We are working with our payments provider to have your outstanding payouts balance covered within the next 4 weeks.

We will let you know as soon as we have the corresponding tracking details.

We want to apologize again for the delays that we have had in completing your payments.

Don't hesitate to reach back to us if you have any questions.

Best Regards,
Alison Webb
Payments processing
finance@crsportsbet.ag
CRSportsBet.ag

How much did they owe you? How much have they paid? When did you first request a withdrawal?

**fedex11204** · 03-20-18, 11:20 AM

It’s from July 4th

They owed 11342 and have payed 6000 to dats

**doylebrinson** · 03-20-18, 11:30 AM

Originally posted by fedex11204

It’s from July 4th
They owed 11342 and have payed 6000 to dats

Im glad you have received a portion of your balance. CRsports deserves a blacklist and F rating. 8 months and counting to payout half of a 5 figure balance, while setting expectations and not meeting them is unacceptable.

I have requested 4 figure balances from bookmaker and 5dimes and been paid in less than 1 hour. I have requested 4 figure payouts from intertops and betonline, and been paid out in less than 48 hours.

**fedex11204** · 03-20-18, 11:33 AM

Originally posted by doylebrinson

Im glad you have received a portion of your balance. CRsports deserves a blacklist and F rating. 8 months and counting to payout half of a 5 figure balance, while setting expectations and not meeting them is unacceptable.

I have requested 4 figure balances from bookmaker and 5dimes and been paid in less than 1 hour. I have requested 4 figure payouts from intertops and betonline, and been paid out in less than 48 hours.

I’m with you 100% and this has been an absolute nightmare and they would have to pay me up and everyone else to justify a rating upgrade

**Optional** · 03-20-18, 08:25 PM

Originally posted by doylebrinson

CRsportsbet is using SBRforums as a reference on their web site. I tried to create an image but failed. You can view it at crsportsbet.ag They should be added to the sportsbook blacklist. No need for anyone else to be freerolled by this unprofessional operation.

Thanks for the heads up.

I guess they have been "seen" on SBR. Not sure they would want prospective players to go and see what it is said about them here though!

**bigmarty** · 03-21-18, 06:08 AM

Very bad behavior from them here. I hope you at least get your money back!

Will definitely avoid these guys.

**doylebrinson** · 03-25-18, 12:25 PM

Whats the best way to get an update from SBR?

**doylebrinson** · 03-31-18, 11:38 AM

Its been more than a month since submitting the complaint form. How do I get an update from SBR? Email them?

**Natty68** · 04-01-18, 08:33 AM

I'm a little confused. Are they accusing you of syndicate betting? Because you both bet from the same IP/ physical address? Didn't they look at your referrals particulars when they accepted him as a client?

**Optional** · 04-01-18, 03:03 PM

Originally posted by doylebrinson

Its been more than a month since submitting the complaint form. How do I get an update from SBR? Email them?

Best way is to to reply to the confirmation email you receive after submitting. That goes to the right person who allocates them to agents.

**doylebrinson** · 05-31-18, 09:08 AM

Bump to raise awareness of this scam book.

**marcberbenick** · 09-07-18, 09:29 PM

Crsportsbet.ag is a fkn scam...I had 4 pending payouts each $1,000 a piece also with a balance of $1600. So a total of $5600. My payouts are over 4 months old and all i get is the run around that the payments are on the way. They also created a DHL label march 21 but nothing has ever been sent. Now I call and they screen my call, chat is turned off and there is no way of contacting them. I email and don't hear anything. I have complied with all rules and have achieved rollover long ago. Now my account is closed and when i call they just hang up on me. No response at all. Need HELP! I am still owed over $5600 from this company. No one will answer and when they do promptly hangs up on me. Ive read thru other forums that this is happening to a # of players. This company needs to be shut down. They are scamming players seriously!! Paying small players and scamming larger cash players.

**captrobey** · 09-13-18, 11:51 AM

I just got an automated message from them for a 130% cash bonus have not had one in awhile

**fedex11204** · 09-13-18, 03:04 PM

How are they still in business I really don't understand who is playing with them.

**dimaggio8** · 09-13-18, 09:12 PM

Originally posted by fedex11204

How are they still in business I really don't understand who is playing with them.

Did you ever reach out to them about being paid what you are owed?

**fedex11204** · 09-17-18, 09:02 PM

Yes and they hang up on me and disconnect the chat every single time

**doylebrinson** · 09-27-18, 07:19 AM

Bump to raise awareness. What can be done at this point?

**dimaggio8** · 09-27-18, 09:40 AM

Originally posted by doylebrinson

Bump to raise awareness. What can be done at this point?

What happens when you try to contact them doyle?

**doylebrinson** · 09-29-18, 08:59 AM

They ignore my emails. They close live chat. They hang up the phone.

I doubt any reputable book would handle this situation in this way, or agree with CRsportsbets conduct. My brother and I use betonline and 5dimes. Neither has denied our action or said anything about us playing on the same network.

**doylebrinson** · 10-13-18, 07:38 AM

Bump, for all to see, to stay away from these crooks.

**fedex11204** · 10-15-18, 11:21 AM

I don't understand how they are still open and people still playing with them it is inexplicalbe