Edit by SBR: We spoke with BetOnline on this.
In summary, a casino software malfunction allowed users to increase the amount of their bet stake without their balance being deducted from. Essentially, players could bet with air money, and in this specific complaint the user turned $140 into $54k. If there was a dealer push or a win he received the value of the raise bet into his balance all the way up into $54k.
The player was contacted by a BetOnline manager who explained the exploit, the same as was done in other cases. In a majority of the cases the users were happy to receive free money for the inconvenience. In this case, the player accepted a settlement but then retracted his acceptance, and admitted in his own words to taking a shot. This eroded the good faith BetOnline tried to extend, so naturally the (extremely generous) compensation is off the table.
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Bet online complain.
I was playing the online slot game caribian poker at BetOnline ,then im playing beting on sport and financical . im play olmost 2 days .my won wager was around 30k. when im play caribian poker my balance go up and down, when im see slots give money im up bet to 100 per spin .after cople won spin im make bet again 5 per spin. i have screen shot for my history beting.
Please help me with this SBR. These guys are trying still money.
if this post not help take some kompensacion im will create same evrywere wheare i can.
moderator,can i show my screan shot with my transaction ?