[soustek]

Hi, just found new (2015) sites www.babibet.com from Curacao. Has anyone some information about this bookmaker? Withdraw someone from them the money?

"The site is owned and operated by Sprint Technologies N.V with registration number 136795 and registered address in E-commerce Park Vredenberg, Curacao.
All gaming activity is regulated under license number: 8048/JAZ2015-033 that has been granted by Central Goverment of the Netherlands Antilles."

Regards Jakub

[Optional]

Asian style book but out of Europe offering high limits and agent accounts.

Have not heard of any problems as yet but tread with care.

[nicwys]

In other forum someone says, that babibet is a sister book of 188bet and that they have same odds like 188bet.

I cant check it, because I am from germany and 188bet website is blocked for germans.

[pippo9911]

They have the same odds like 18Bet.
Not much experience till now, just played 3-4 Bets there. Trying to find out in the next days/weeks
But as Optional said, allways careful.

In other forum someone says, that babibet is a sister book of 188bet and that they have same odds like 188bet.

I cant check it, because I am from germany and 188bet website is blocked for germans.

[dreamerq]

I asked them to verify my account before i make any deposit there and send them my docs.After a week with no response i asked them (live chat)about the process.Their answer was that they did not receive an email from me.
I resend my documents and ill be waiting to see what will happen.I think that i will receive the same answer again from their support.

For the moment...babibet "stinks"

[lonnie55]

Why not simply use 18bet? Same games, same offer, same prices.

I've been using them for many years and never had a serious issue.

It's just hard to place a bet sometimes, especially on early markets. But in return they don't limit players and offer a wide range of low-level markets.

[sadekmeister]

Why not simply use 18bet? Same games, same offer, same prices.

I've been using them for many years and never had a serious issue.

It's just hard to place a bet sometimes, especially on early markets. But in return they don't limit players and offer a wide range of low-level markets.

They limit sharp bettors very fast. I had 5$ limits after couple days of using them, before that they were reviewing all prematch bets for mor than one minute and accept only if price moved in they favour. Additionally they confiscated some of my winnings saying I've broken bonus rules, but it was bullshit.
One of the worst bookies I've ever used.

[lonnie55]

They limit sharp bettors very fast. I had 5$ limits after couple days of using them

Please share some screenshots.

before that they were reviewing all prematch bets for mor than one minute and accept only if price moved in they favour.

I agree, that's kind of annoying. But in the long run it's not as bad as it might seem in isolated cases. The majority of bets are accepted.

Additionally they confiscated some of my winnings saying I've broken bonus rules, but it was bullshit.

If you're a sharp why do you participate in bonus stuff? You should know this can cause some troubles at ANY book.

One of the worst bookies I've ever used.

You did not use a bad book when you call 18bet one of the worst bookies ever.

[winner9]

18bet and babibet are one of the most stable bookmakers imo.
You can repeat several times your bets, you will be paid for sure.
Using 18bet from long time and never didn't have problem.

[lonnie55]

The worst thing with 18bet is when they reject the bet but change the line/odds.

But it's more important in the long run that they don't limit players and make fast payouts imo (max 24 h via Neteller).

[dreamerq]

...no, they dont want to verify my account even after i send them all the documents they need.
They dont asked me to send them my docs but thats what im doing for every bookmaker before i start betting.
Below is my conversation with one of their support team.

17:28 Your Question: verification
17:28 Please wait and one of our operators will be with you shortly.
17:28 Adriana Lee: Hello, could you please provide me with your username so that I can better assist you?
17:28 You are now chatting with Adriana Lee (Customer support representative) - BabiBet_Help Desk
17:28 ---: hi
17:29 ---: can you tell me how my account verification is going?
17:29 Adriana Lee: Allow me a moment to check, please
17:31 Adriana Lee: I see that your account is fully active and you are free to operate with it. If our Financial department requires any further documentation, we will reach you via e-mail explaining the items requested from them.
17:32 ---: if i need to withdraw money, in this state(account),will i be able to do it?
17:34 ---: ?
17:34 ---: are you there?
17:35 Adriana Lee: Our Financial department is revising every withdrawal request individually. As I said right now your account is fully active. If there is some further file needed, we will let you know.
17:36 ---: do you have cases of users who receive their payouts without to verify their accounts?
17:38 Adriana Lee: The account security procedure could be triggered at anytime. It is not necessary to be upon the payout as it depends on variety of factors.
17:39 ---: im not asking you that
17:39 ---: my question (even if my english arent so good)is clear
17:40 ---: can someone withdraw from you without to verify his account or not?
17:40 Adriana Lee: As I mentioned the verification is not necessary to be upon the withdrawals as it depends on variety of factors.
17:41 ---: can someone withdraw from you without to verify his account or not?
17:41 ---: are you having reading problems?
17:41 ---: YES OR NO
17:42 Adriana Lee: I already advised you on your question, Aggelos. Is there anything else I may help you with?
17:43 ---: check this link in a couple of minutes
17:43 ---: https://www.sportsbookreview.com/forum/sportsbooks-industry/3383033-babibet.html

Their denial to accept my documents and verify my account before i start playing there is a very good reason for me to avoid them.

[Optional]

Maybe it is an English thing dreamerq.

She is just telling you that she cannot guarantee you won't be asked for more, as each account is checked on withdrawal each time.

What do you expect them to say? "Yes we promise to never look at you again, so you can go ahead and safely try to break some rules".


And honestly, asking these questions could easily result in your account being flagged as potentially suspicious all by itself.

Asking books to verify you before betting makes zero sense in my mind. Maybe after you win and want to ensure a planned payout runs smoothly. But asking all this before joining. I know what I would think. You'd be on the radar.

[dreamerq]

Im doing this for every bookmaker i have registered with.
For me this is a must to do before i deposit in any bookmaker(except marathon).
I have "heard" a lot of stories with players who were unable to verify their accounts with the normal(id,utility bill, wallet screenshot) KYC procedure.
I think that if a document from a non played account is legit then a doc from an unverified account with a lot of winnings is less legit.

I dont care if im looking suspicious, thats not the issue here.

[lonnie55]

I think I understand dreamerq's intention but 18bet (same games+odds like babibet) is not the kind of book where you have to fear troubles when you've won too much as far as I can say after 3+ years of use.

As I said above, they don't limit players (or only few?).

So why not place some bets, request a withdraw and getting verified a little bit later?

BTW Optional has a point when he said that it might look suspicious when a newly registered customer is too eager for getting his account verified, especially in such an aggressive style like you did.

[Silve99]

Hello,im new to this forum but i read that is very helpfull,i would like to know how can i write a report against babibet ?

[Silve99]

I will write my case here,im was using babibet for around 3-4 monts ,first i deposite small just to test the platform amd to see if they pay,so i played for a while and made withdraw of 100 eur which they proceed very fast,just to mention that i veryfied my acc with personal document,utility bill and a selfie...after that i played for a while and made another withdraw of 1000 wur which was also sucsesful,mean whille they put some limitations on my account,they was reviewing every single bet of mine,some of my pre-game bets was kept for 3-4 minutes before they was rejected with “odds change” but odds at their site remain the same,as most bettors i use tipsters and some times odds move fast after they are posted...so they made it inposible for me to follow,other than that the limmited me to only 2 bets for event...i wrote them that im pissed whit their service and i want to withdraw all my money,so i requested a withdraw,they asked for another verification which i provided and they told me that my acc is fully verified and i can continue to use it,so for now they keep my withdraw request 4 days with reason that its under review,now my acc is blocked or deleted and i cant even log in ... so they blocked around 3700 eur of mine ...

[Silve99]

Sbr please take a look at my case and if its posible help me to solve it.

[Optional]

Please fill in a Sportsbook Complaint form Silve99.

[Silve99]

Please fill in a Sportsbook Complaint form Silve99.

Thank you very much,i filled the form i hope it works

[kovok]

babibet.com at the same time (day to day - 2018/05/10) as 1bet.com confiscated my money 1072 eur with the same reason:
Dear ***,

Our Finance Department has informed us that your IP address is in use by another account that matches the same log in pattern.



I wrote them to provide me detailed and exact information about coincidence IP addresses coincidence and have got at the same time (day to day - 2018/05/25) as from 1bet.com e-mail about their mistake:

Dear ***,

Following further revision of your account we are happy to inform you that your account balance has been restored to the amount of €1072.35.

Our system had incorrectly matched your account details to that of another user. Once our operators manually analyzed your account and activity it was determined that your account has not violated the site's terms and conditions.

[Silve99]

My account is locked since 3 days and i still dont have access to it ... also they dont explain any information ,just your account is under review...how is it fair to block my acc and not to give me any information ?

[Silve99]

Still nothing happening here, account locked and not giving me any information. Before 5-6 days i had to contact them on live chat with a different name to get in touch with them, otherwise they didnt answer when see my name... and that was the conversation :
08:53x: Hello
08:53x: I would like to ask you something
08:54x: Why my account is locked and why nobody notify me about it or answer my emails ?
08:54John Samster: May I have a username please?
08:55x: Silve99
08:56John Samster: I will check. Give me a moment
08:56x: Thanks
09:00John Samster: I see that our Financial Department is reviewing your account at the moment. Currently I have no further information, but rest assured you will be contacted with any updates.
09:00x: Ok but why i cant log in in my account ?
09:01x: How long will it take ?
09:01John Samster: This was done by the Financial Department, while the review is ongoing. I cannot provide you with an exact time-frame.
09:01x: Please un-block my account !
09:02x: So you want to tell me that you can keep my funds forever without giving me any information ?
09:03John Samster: As I said, you need to wait for an update.
09:03x: As you said ... please be mo co-operative ...
09:03x: This attitude is very un-profesional
09:05John Samster: I understand, however, the related department needs to complete their review. Once that is done you will receive an update.
09:05x: Please give me
09:06x: the email of the related department so i can get in touch with them or their manager!
09:06John Samster: All our communication goes through Live Chat and the e-mail support@babibet.com. It is always forwarded to the necessary personel.
09:07x: I have no problem my acc to be under review but not the way you do it ,without giving me any information or to co-operate with me !
09:10x: Give me the reason why my account is under review,you can not close people
09:10x: accounts for no reason !
09:11John Samster: I cannot provide you with any additional information at this time. As I said - you need to wait for an update.

Till today I didnt receive nothing and this morning i contact them on live chat again and again the conversation is the following.. :

07:26Your Question: Hello
07:26Please wait and one of our operators will be with you shortly.
07:26You are now chatting with Adriana Lee (Customer support representative) - BabiBet_Help Desk
07:26Adriana Lee: Hello, could you please provide me with your username so that I can better assist you?
07:26Silve99: Hello
07:27Silve99: I would like to know where did you get with my acc
07:28Adriana Lee: Please clarify your question.
07:28Adriana Lee: Your account is under review.
07:28Silve99: What is the status of my account,and when i will be able to log in
07:29Silve99: Heyyy my acc is under review for 2 weeks now
07:29Silve99: Dont play that card again !!
07:30Adriana Lee: Allow me a moment to check, please.
07:31Adriana Lee: According to the relevant department your account is under review and you will be updated in the shortest time-frame.
07:32Silve99: Is this a joke ?you repeat the same story over and over again...its taking forever and absolutly nothing ,
07:33Silve99: Its not a murder case that you solve ...
07:33Silve99: Is even someone doing something at the acc or you just bulshiting me ?
07:33Adriana Lee: Silviya, please note that I provided you with all the information I could. Would there be anything else I may assist you with?
07:34Silve99: You provide me nothing
07:34Silve99: First if you want to be helpful why the acc is under review,how can i assist to speed things up
07:35Adriana Lee: Since I have provided you with all the information I could, if there is nothing else I may assist you with, I will be forced to end this chat session.
07:35Silve99: You really start to test my nervs
07:36Silve99: Get me in touch with your manager
07:36Silve99: I wany someone who is capable of sorting this issue
07:36Adriana Lee: If you want to get in touch with our upper management, please forward your request to support@babibet.com
07:37Silve99: You joking again at the very same email i recieve the same information,defenetly write by you or your colegues by template
07:38Adriana Lee: Since I have provided you with all the information I could, if there is nothing else I may assist you with, I will be forced to end this chat session.
07:38Silve99: Now when we are on chat i insit to recieve all the information regarding my acc ,my perso al details are there ,my money are there and my account is locked and i cant even log in
07:39Silve99: Stip using this templates
07:39Silve99: I have 3700 eur locked with you for more than 2 weeks
07:39Silve99: Where is you manager ?
07:40Adriana Lee: If you want to get in touch with our upper management, please forward your request to support@babibet.com
07:41Silve99: Give me dirrect email to your manager and not to the support which is operated by you or lower class support
07:41Adriana Lee: As I already mentioned if you want to get in touch with our upper management, please forward your request tosupport@babibet.com
07:41Adriana Lee: Our upper management will revise it as soon as possible.
07:42Silve99: As soon as possible is already 2 weeks
07:43Silve99: And it looks like you are not doing anything,if you have a case share the information with me
07:43Adriana Lee: As I already mentioned according to the relevant department your account is under review and you will be updated in the shortest time-frame.
07:43Silve99: Best beleive that i will take this case to a higher level and will not let you scam me of my money !
07:44Adriana Lee: Please note that I provided you with all the information I could. Would there be anything else I may assist you with?
07:45Silve99: Yes
07:45Silve99: Why my account is locked,and when the case will be solved ?
07:45Adriana Lee: : As I already mentioned according to the relevant department your account is under review and you will be updated in the shortest time-frame.

[alex_as]

any updates?

[bounty]

I open my Babibet account February. After that i make few deposit and withdrawal without any problem. But now they don't have paid me my 2 000 euro. I have send all document what they ask but account is still "under review" and now i can't log in my account. I send these documents over 3 weeks ago..Right now they don't anymore answer my email.

[Optional]

Have you filled out a Sportsbook Complaint form Bounty?

[bounty]

Have you filled out a Sportsbook Complaint form Bounty?

Yes I did it today.

[Silve99]

I open my Babibet account February. After that i make few deposit and withdrawal without any problem. But now they don't have paid me my 2 000 euro. I have send all document what they ask but account is still "under review" and now i can't log in my account. I send these documents over 3 weeks ago..Right now they don't anymore answer my email.

exactly the same situation here and i even filled a complain to complaints@gaminglicences.com ,there is still no update about my case.

[lonnie55]

Why not simply use 18bet? Same games, same offer, same prices.

I just have to push this.

Although they have a new owner still no payment troubles.

Today I requested 3,000 EUR at 3 pm CET and got my money 4:30 pm.

[flobot]

Same here.

[moojoo]

Babi bet is not same company as 18bet.com They just have same provider.

[lonnie55]

Babi bet is not same company as 18bet.com They just have same provider.

So?

I'm just asking myself why people prefer to play at Babibet instead of 18bet.

[alex_as]

So?

I'm just asking myself why people prefer to play at Babibet instead of 18bet.

maybe because max stake was decreased at 18bet?

[bounty]

So?

I'm just asking myself why people prefer to play at Babibet instead of 18bet.

Because bonuses. And before that case all work very well.

[Silve99]

Just stay away from this penetrating scammers...
18bet,babibet,1bet its all operated by the same group of people,you can search the internet its full with info about them.


Dear Silvija,

We are reaching you regarding the complaint letter that you submitted.

We would like to start by mentioning that our Anti-Fraud department reported a detection of Multi-accounting - a non-recreational activity deemed in conflict with our General terms and conditions. You were found to be sharing the same login numerical pattern (IP) with another account registered with the Company, which is not allowed according to site’s T & C.
You may refer to Babibet’s General terms and conditions, section “Personal Information and Account”, points 9, 10. And 10.1 -> https://www.babibet.com/en/pages/terms-and-conditions

“9. Your account must be registered on your own using your correct name and personal details and it shall only be issued once by you and not duplicated through any other person, family, household, address (postal or IP), e-mail address or any environment where computers are shared (e.g. schools, workplaces, public libraries, etc.), computer (or other access device), and/or account in respect of the services. Any other accounts which you open with us or which are beneficially owned by you in relation to the services will be considered as "Duplicate Accounts". We may close any Duplicate Account (but shall not be obliged to do so).”
“10. The Company may, at its sole discretion, redeem all winnings and refund all deposits (less amount in respect of redeemed winnings and transaction fees involved) made in respect of any account established to be a duplicate one, and to the extent not recovered by Babibet from the relevant duplicate account, any amount to be refunded to us by you in respect of a duplicate account may be recovered by us directly from any other of your accounts (including any other duplicate account).”
“10.1 The Company may, at its sole discretion, grant usage of the duplicate account to be deemed valid in which case all losses and stakes placed by or for such through the duplicate account shall be retained by us.”

The above also led to more thorough inspection of your betting activity. After the revision was conducted, our Trading department informed us that your play-style is abusive and considered as non-recreational - which is again in direct conflict with Babibet’s General terms and conditions.
For more information, Babibet’s General T&C, section "Bets", points 7 and 21 -> https://www.babibet.com/en/pages/terms-and-conditions/

“7. The Company reserves the right to void any or all bets made by any person or group of people acting in an attempt to defraud the Website.”
“21. Babibet reserves the right to review customers’ betting activity at any time.”

We would like to note that you had accepted site’s T&C upon registering, meaning - you got familiar with them in advance. You’d also received numerous decent payouts before our colleagues detected the abuse.
Following the above quoted T&C, the necessary actions were taken on our side - after weeks of thorough revision and analysis your account was closed.

We acted in complete accordance to our rules, the Company position is final and will not be a subject of any further alterations.

Best Regards,
Babibet Team



Ticket Details

---

Ticket ID: 4845
Department: General
Type: Issue
Status: Open
Priority: High

Helpdesk: https://support.babibet.com

[Silve99]

they suppose to like and welcome professional player but when they cant handle your bets they just decide to rip you off from you money.
What and how they consider my betting style as abusive when most of my bets are in-play because they dont let me bet pre-game ?
What do they mean similar ip address when most of the bettors use the same proxy/vpn services ?