1. 08-08-15 04:15 PM #1
    veddy
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    5Dimes Sportsbook Wagering Suspended

    Just logged in to my account and was met with the following message.

    Sportsbook Wagering Suspended

    Sportsbook wagering has been suspended. Please contact customer service for more information.


    Is this just me? If so, why would this happen?

    Last night I had some success at a new casino game called All or Nothing Solitaire. Earlier today (when I had access to my account) this game was shut down but other casino games worked. I am worried there there was some problem with this game and I will not receive my winnings. Any advice?
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  2. 08-08-15 04:21 PM #2
    Optional
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    Why not contact customer service and ask them?
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  3. 08-08-15 04:23 PM #3
    veddy
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    I am chatting with live help and on the phone with them right now. Haven't received an answer yet.
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  4. 08-08-15 04:24 PM #4
    EVfollower
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    Quote Originally Posted by veddy View Post
    I am chatting with live help and on the phone with them right now. Haven't received an answer yet.
    Get ready to talk to Tony! You're gonna get the boot I'm guessing and hes a real dick about it too. If you're up at least 5k expect this.
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  5. 08-08-15 04:31 PM #5
    veddy
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    The person on the phone would only tell me my account is "under review" and they do it from time to time to everybody and it was "my turn" and the account would be back open tomorrow. Any chance at all that is the truth?
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  6. 08-08-15 04:34 PM #6
    veddy
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    Why would I get the boot from winning at a -ev casino game? If I do, so be it but that doesn't really make sense. All I really care about is getting the money on my account.
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  7. 08-08-15 04:39 PM #7
    EVfollower
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    Quote Originally Posted by veddy View Post
    Why would I get the boot from winning at a -ev casino game? If I do, so be it but that doesn't really make sense. All I really care about is getting the money on my account.
    Have you won a lot of $ recently? That reasoning they gave you is 100% BS, what book would stop a random player from wagering?...
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  8. 08-08-15 04:46 PM #8
    veddy
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    I won about 4k last night playing All or Nothing Solitaire in the casino.
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  9. 08-08-15 04:51 PM #9
    EVfollower
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    Quote Originally Posted by veddy View Post
    I won about 4k last night playing All or Nothing Solitaire in the casino.
    Thats why your account is under review and all games are frozen. They are verifying you didn't cheat the system somehow since you had a size-able win in as you admitted a -EV game. I've seen their All or Nothing game though, def looks like a very high variance game. Anyways, be patient, it'll be unfrozen soon, standard procedure for any casino to verify large wins before paying out or allowing further game play. Report it to SBR if it isn't unfrozen within 48 hours.
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  10. 08-08-15 05:08 PM #10
    veddy
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    Yes, extremely high variance. I played the option in which you have to win 2 games in a row. No success for a while betting $10 (to win $4000) and then, after dropping down to $5, won twice (not back to back but not particularly far apart). I assumed this is why my account was suspended and, knowing I did not do anything to cheat, am farily confident my account will be restored or at the very least my money will be paid but I'm still freaking out.
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  11. 08-08-15 05:09 PM #11
    veddy
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    I can no longer log in.
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  12. 08-08-15 05:12 PM #12
    EVfollower
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    Quote Originally Posted by veddy View Post
    I can no longer log in.
    What did live chat tell you for you not being able to log in?
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  13. 08-08-15 05:14 PM #13
    veddy
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    Nothing- at that point I was able to log in and see the message that my account was suspended. At some point since then they made it so I cannot log in. I will have to call them now.
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  14. 08-08-15 05:20 PM #14
    Grivas_Digeni
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    really?
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  15. 08-08-15 05:24 PM #15
    veddy
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    Sadly, yes. Really.
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  16. 08-08-15 06:04 PM #16
    Kindred
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    Quote Originally Posted by EVfollower View Post
    Thats why your account is under review and all games are frozen. They are verifying you didn't cheat the system somehow since you had a size-able win in as you admitted a -EV game. I've seen their All or Nothing game though, def looks like a very high variance game. Anyways, be patient, it'll be unfrozen soon, standard procedure for any casino to verify large wins before paying out or allowing further game play. Report it to SBR if it isn't unfrozen within 48 hours.
    That's NOT standard procedure and $4k is not a "very large win" in the casino. I've had bigger wins than that at Bovada among others and never once had my account frozen for "review"
    If the game was in DGS software (the software used here at SBR casino) then it's possible they'll claim it was a software malfunction and confiscate winnings even though it's -ev game. They did it to that corey guy for hitting royal flushes close together playing VP. If you were playing in the real time casino you should be fine, but it's still not standard procedure to freeze an account for winning $4k in the casino.
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  17. 08-08-15 06:06 PM #17
    LordVodka
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    Ages ago I got up $40k there and they never limited me or gave me any notice of course I finished that year -$9k in the hole so maybe Tony knew I would give it all back and more.
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  18. 08-08-15 06:09 PM #18
    temple2010
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    Guy wins 4k and this faking place locks his account?? What' going on here? Tell them to pay you your faking money and go play somewhere else. I've won twice that amount in a weekend at lower rated books and they dont shut my account down. this place is rated A or whatever and they do this shit?? I feel an SBR upgrade, yes upgrade, rating coming haha
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  19. 08-08-15 06:32 PM #19
    veddy
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    Yeah, I did not think 4k was an amount that would even really show up on their radar. Just have to see where we're at tomorrow.
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  20. 08-08-15 07:31 PM #20
    veddy
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    Well it looks like my account is restored and all is OK. Oh, except they pulled 3k from my account stating u was paid at the wrong odds.

    Absolutely ridiculous.
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  21. 08-08-15 08:26 PM #21
    Optional
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    Quote Originally Posted by veddy View Post
    Well it looks like my account is restored and all is OK. Oh, except they pulled 3k from my account stating u was paid at the wrong odds.

    Absolutely ridiculous.
    Nothing to do with your casino win then?

    If you think the bet re-grading was ridiculous feel free to submit an SBR complaint: http://www.sportsbookreview.com/sportsbook-complaint/
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  22. 08-08-15 09:46 PM #22
    veddy
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    Quote Originally Posted by Optional View Post
    Nothing to do with your casino win then?

    If you think the bet re-grading was ridiculous feel free to submit an SBR complaint: http://www.sportsbookreview.com/sportsbook-complaint/
    Incorrect. It has everything to do with my casino win. I won two $5 games in the All or Nothing Solitaire casino games in the mode of having to win two consecutive games, winning $2000 each. 5Dimes is now saying that I should have been paid 105-1, not 400-1, and has deducted the difference from my account. It is important to note a few things-

    1. It was explicitly stated that $5 wins $2000. The other limits were also 400-1 ($1 to win $400, $2 to win $800, etc). So this was not an error on one specific amount. That has now been changed to 105-1.
    2. This was also in line with the payout for winning a single game of 19-1. That has now been changed to 10-1.
    3. Last night was the first time I played the game. So it is not as though I saw the error and tried to take advantage. To me, those were the correct payouts.

    So basically 5dimes offered a game with specific payouts, and once I won the game, retroactively decided to change to the payouts. That does not seem right to me.
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  23. 08-08-15 09:58 PM #23
    EVfollower
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    Quote Originally Posted by veddy View Post
    Incorrect. It has everything to do with my casino win. I won two $5 games in the All or Nothing Solitaire casino games in the mode of having to win two consecutive games, winning $2000 each. 5Dimes is now saying that I should have been paid 105-1, not 400-1, and has deducted the difference from my account. It is important to note a few things-

    1. It was explicitly stated that $5 wins $2000. The other limits were also 400-1 ($1 to win $400, $2 to win $800, etc). So this was not an error on one specific amount. That has now been changed to 105-1.
    2. This was also in line with the payout for winning a single game of 19-1. That has now been changed to 10-1.
    3. Last night was the first time I played the game. So it is not as though I saw the error and tried to take advantage. To me, those were the correct payouts.

    So basically 5dimes offered a game with specific payouts, and once I won the game, retroactively decided to change to the payouts. That does not seem right to me.
    Doesn't sound right to me either. I would file a complaint. Sounds like a sportsbook casino taking shots at players (offering good odds to people and if it hits taking that away).

    The other night I saw the frontpage of 5dimes talking about this all or nothing solitare and I went to see what the payout was for 1 win - it was 19 to 1 as you say. Win 1 game and win $20. So its been like that for MULTIPLE days.
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  24. 08-08-15 10:09 PM #24
    jtoler
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    A+ book.
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  25. 08-08-15 10:23 PM #25
    veddy
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    Complaint lodged.
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  26. 08-08-15 11:22 PM #26
    EVfollower
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    Please keep us updated on what happens.
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  27. 08-08-15 11:55 PM #27
    SBRMAN23
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    Lmaoooo this will get interesting number 1 book does as they please it seems
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  28. 08-09-15 01:47 AM #28
    raiders72001
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    Do any other casinos offer this game? I'm not familiar with casino games and couldn't find any odds using google outside of 5Dimes and Sportbet.
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  29. 08-09-15 03:13 AM #29
    TheMoneyShot
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    Veddy - Ask to speak to a guy named Tony when you use CHAT. Explain to him the story... tell him exactly what happened... and then copy and paste your chat log here.

    I need some entertainment.
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  30. 08-09-15 04:14 AM #30
    Grivas_Digeni
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    A+ sports book under same roof as D- casino.

    How convenient
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  31. 08-09-15 05:46 AM #31
    slayer14
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    Very unlikely you get paid full winnings it not even licensed casino they can do what they want.
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  32. 08-09-15 12:11 PM #32
    jtoler
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    How dare you try to denigrate an A+ book. Admit you took a shot and Tony sniffed it out.
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  33. 08-09-15 12:48 PM #33
    EVfollower
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    Quote Originally Posted by TheMoneyShot View Post
    Veddy - Ask to speak to a guy named Tony when you use CHAT. Explain to him the story... tell him exactly what happened... and then copy and paste your chat log here.

    I need some entertainment.
    Don't do this. Tony is unreasonable. Tony is like a crackhead who loves being a crackhead and you trying to tell him that crack is whack.
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  34. 08-09-15 02:03 PM #34
    ADR51
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    You should have your money, mistakes will happen but some are a lot more obvious than others, in this case i think that they should honor the bets. like you said is not like you took advantage of it. just my 2 cents. Good Luck!
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  35. 08-09-15 02:22 PM #35
    Kaabee
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    The old odds were way off. The odds of winning that game is about 10.5 to 1. New odds are spot on.
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