BetMGM closes account

Optional · 07-06-26, 11:15 AM

Are you way ahead?

Hitting bad lines often?

Any ideas what it might be about?

Chiefs83 · 07-07-26, 09:05 AM

Ahead a little on them… I haven’t hit bad lines on them in year(way harder to find nowadays)
I don’t think they liked me going back and forth to NJ and PA to use there bonuses. My NJ account only get 10% most odds boost

Wish I could of received a reason why

Optional · 07-07-26, 10:02 AM

Yeah, that would help if it is just something like the multi state thing.

Can't know to not do it if they dont say it.

Chiefs83 · 07-07-26, 05:13 PM

I have pending wagers & 1 withdrawal pending, will update

Chiefs83 · 07-20-26, 05:17 AM

Got my withdrawal, still have numerous wagers on 2027 Ryder Cup for golf…when i call they say they cant see my wagers because they were made over 6 months ago. Supposed to receive a call back from a supervisor that never happens. Just want to know if they are refunding the wagers or letting them play out. Cant get an answer, only response i get is tge operations team will decide. Been about 3 weeks, might have to fine a complaint with the gaming commission.

2Sweeet · 07-20-26, 05:53 AM

Originally posted by Chiefs83

Account stopped working Friday, received this email last night. No explanation given. Expecting the same thing to happen to my Borgata account, as both stopped working at the same time. Very frustrating no explanation given.
Also have not received my withdrawal, 1 week now waiting.

This email is to inform you that after further review, we have decided to permanently close your account.
 
Unfortunately, we are unable to share any information regarding this business decision.
 
Please refrain from opening new accounts on any of our platforms as this will result in account closure.
 
Thank you for your understanding in this matter.

If you need any further help, please contact us.

Best Regards,

Online Gaming Operations Team

Had a similar experience a couple of years ago. After waiting over two months and contacting the GCB, they still refused to reopen my account, but they did finally pay me my 17k I had in there and the crazy thing is I was down with them.

In my opinion, regulated shops are worse than offshore now. Using agents who actually pay out is the only approach. Anyone who hasn't been limited by the regulated books clearly isn't winning, as they tend to limit anyone with a pulse. It's a fucking joke to be honest

2Sweeet · 07-20-26, 06:07 AM

They banned you cuz you have a clue, as I've seen the same thing occur with a few others.

The reality is that you actually understand how to gamble, and that is the reason this happened. These platforms need to be called out just as offshore books would be and it should start here for Christ sake. They should stop limiting or banning people without providing a reason simply because they are knowledgeable. He wasn't banned for anything Opti asked. **** BetMGM they only want losers

2Sweeet · 07-20-26, 06:13 AM

.....

2Sweeet · 07-20-26, 06:15 AM

NM u got your wd nice. Still should blast these fools.

Optional · 07-20-26, 08:45 AM

Originally posted by Chiefs83

Got my withdrawal, still have numerous wagers on 2027 Ryder Cup for golf…when i call they say they cant see my wagers because they were made over 6 months ago. Supposed to receive a call back from a supervisor that never happens. Just want to know if they are refunding the wagers or letting them play out. Cant get an answer, only response i get is tge operations team will decide. Been about 3 weeks, might have to fine a complaint with the gaming commission.

I would. Someone just doesn't care to do their job mucking you about with that simple issue for more than 3 hours let alone 3 weeks.

Won't take long to email regulator about that straightforward issue. I bet they get someone to decide/answer same day.

Chiefs83 · 07-20-26, 08:19 PM

Do you have the link to file a complaint

Optional · 07-21-26, 08:27 AM

Originally posted by Chiefs83

Do you have the link to file a complaint

Which state is the affected account with? Or did both get shut down at same time?

I guess send it to both to be sure.

NJ Division of Gaming Enforcement
info@njdge.org
(609) 984-0909

Pennsylvania Gaming Control Board
pgcb@pa.gov
(717) 346-8300

Submit a ticket

https://pgcbhelp.freshdesk.com/support/tickets/new?ticket_form=online_sportsbook

Chiefs83 · 07-21-26, 12:15 PM

Thanks, Both

Wilfred · 07-25-26, 06:51 AM

Did you use the gift cards that came with a bonus? They did a ban across the board of those depositing with that method I believe.

Optional · 07-25-26, 09:19 AM

Originally posted by Wilfred

Did you use the gift cards that came with a bonus? They did a ban across the board of those depositing with that method I believe.

I haven't heard about this. Are you certain? I believe they are still pushing those giftcards as an alternative to c cards.

Wilfred · 07-25-26, 08:50 PM

Originally posted by Optional

I haven't heard about this. Are you certain? I believe they are still pushing those giftcards as an alternative to c cards.

Didn’t happen to me but I Saw in a discord a lot of people that got their accounts closed using that method to deposit. Maybe across the board is the wrong terminology but it seems if you were depositing a lot of money per month in those it was a flat ban (I believe the max is 10K a month).

To add to this everyone I see it happened to it was on 7/3-7/5 same day as this post.

Chiefs83 · 07-26-26, 12:40 PM

Ive only used the gift cards to deposit twice ever. I got it as a gift for an X-Mas present.