I decided to try Boomerang-Bet and managed to build my balance up to $400. Excited to withdraw for the first time, I submitted a withdrawal request and that is when the problems began.
The withdrawal process takes up to 5 business days, yet my first withdrawal was completely reset without any valid reason, only a vague “technical issue” on the provider’s side. This failure was not my fault, yet I am forced to go through the entire long process again.
Support repeatedly sends generic, copy-paste replies about queues, standard procedures, and review processes without actually addressing my questions or providing real solutions. There is no prioritization or compensation for delays caused by the platform or its providers.
I have been waiting multiple business days, yet the team refuses to explain why I am being penalized for a provider-side failure or how they plan to prevent the same problem from happening again. Every response ignores the real issue and offers no transparency.
Overall, the withdrawal process is unnecessarily long, customer support is ineffective, and the platform does not treat users fairly. Boomerang-Bet needs to improve its operations because the current experience is unacceptable.
STAY AWAY.
The withdrawal process takes up to 5 business days, yet my first withdrawal was completely reset without any valid reason, only a vague “technical issue” on the provider’s side. This failure was not my fault, yet I am forced to go through the entire long process again.
Support repeatedly sends generic, copy-paste replies about queues, standard procedures, and review processes without actually addressing my questions or providing real solutions. There is no prioritization or compensation for delays caused by the platform or its providers.
I have been waiting multiple business days, yet the team refuses to explain why I am being penalized for a provider-side failure or how they plan to prevent the same problem from happening again. Every response ignores the real issue and offers no transparency.
Overall, the withdrawal process is unnecessarily long, customer support is ineffective, and the platform does not treat users fairly. Boomerang-Bet needs to improve its operations because the current experience is unacceptable.
STAY AWAY.