Forum - after a very successful NFL betting season last year, where I took my account from $2-3K up to ~$12K, I suddenly became unable to login to MyBookie on December 7th, 2021. Many calls to Customer Service in the subsequent weeks resulted in the same dead-end response: my account was under "confidential investigation" and due to the confidential nature of the investigation, they are unable to share any details with me. The few times I got a supervisor on the line, they fed me the same line. I called 5 times over the course of the next couple weeks but same result.
I decided to let it rest for a few months and spent my time betting on other sites. I'm circling back now as NFL season is about to start again. I have ~$12K in the account. I'd had my account for about 1 year prior to last NFL season and was definitely a losing bettor in year 1. I took the account from about $2-3K up to $12K after a great NFL season where I hit at 56-57%.
I have a good friend with an MB account who has a balance higher than $12K (and I believe is a net winner), so I have a hard time imagining it's purely the size of the balance that led them to disable me. I'm quite clueless on what to do and pretty frustrated at this point, and without the ability to login or get answers from Customer Service, I'm hoping SBR can help me get some answers. I filed a complaint through SBR about two weeks ago - happy to provide any other info or DM with any mods here if it would help.
I'm now aware of the many awful stories regarding MB's shadiness - wish I'd been aware these 2.5 years ago before I created my MB account.
I decided to let it rest for a few months and spent my time betting on other sites. I'm circling back now as NFL season is about to start again. I have ~$12K in the account. I'd had my account for about 1 year prior to last NFL season and was definitely a losing bettor in year 1. I took the account from about $2-3K up to $12K after a great NFL season where I hit at 56-57%.
I have a good friend with an MB account who has a balance higher than $12K (and I believe is a net winner), so I have a hard time imagining it's purely the size of the balance that led them to disable me. I'm quite clueless on what to do and pretty frustrated at this point, and without the ability to login or get answers from Customer Service, I'm hoping SBR can help me get some answers. I filed a complaint through SBR about two weeks ago - happy to provide any other info or DM with any mods here if it would help.
I'm now aware of the many awful stories regarding MB's shadiness - wish I'd been aware these 2.5 years ago before I created my MB account.