Good Morning All!
Today marks the 6th week since Bookmaker put my account under investigation and disabled any withdrawal options as well as wagering. I promptly sent them Identification the same day, they verified it but kept my account under investigation. I have reached out to them weekly since and I continue to get the run-around.
This happened a day after I signed up with their sister site. I asked during the account creation process before I even made a deposit if it was ok to have both accounts because I didn't want to risk any trouble with the Bookmaker account and they said NO PROBLEM! Seems to be a problem or least I was the random person that day they chose to fool with.
I have been reasonable with them, asked them politely each time to re-instate wagering, etc. Today I asked them to please get it done and if they cannot get it done after a month and a half; please allow me to withdraw my Money.
I would say I haven't won much more than I have withdrawn and have kept most of my money in there at all times. I am fearful of over withdrawing, as I know accounts can get limited that way.
It's a dismal feeling, having an amount of money in there that's not insignificant to me, with no legal recourse and support playing possum with it.
I've run into the normal run around when withdrawing with other services but have never had an account outright frozen.
Today marks the 6th week since Bookmaker put my account under investigation and disabled any withdrawal options as well as wagering. I promptly sent them Identification the same day, they verified it but kept my account under investigation. I have reached out to them weekly since and I continue to get the run-around.
This happened a day after I signed up with their sister site. I asked during the account creation process before I even made a deposit if it was ok to have both accounts because I didn't want to risk any trouble with the Bookmaker account and they said NO PROBLEM! Seems to be a problem or least I was the random person that day they chose to fool with.
I have been reasonable with them, asked them politely each time to re-instate wagering, etc. Today I asked them to please get it done and if they cannot get it done after a month and a half; please allow me to withdraw my Money.
I would say I haven't won much more than I have withdrawn and have kept most of my money in there at all times. I am fearful of over withdrawing, as I know accounts can get limited that way.
It's a dismal feeling, having an amount of money in there that's not insignificant to me, with no legal recourse and support playing possum with it.
I've run into the normal run around when withdrawing with other services but have never had an account outright frozen.
