I have had an active account at Bovada for over ten years. But I’m done with them after today. They will add a couple Bonuses to my account every so often. I’ve actually used the bonuses a few times and never had this happen until today. I made a deposit and took a bonus this afternoon around 12pm. Well, about 10pm, I noticed my balance went down quite a bit for no reason. I looked around and noticed my account said “Bonus closed.” After a brief chat with the charming CS rep, she told me that the bonus had expired. Lol, the bonus expired after a good 10 hours??? Again, I’ve NEVER had a bonus expire there before. And it’s crazy this happened after I have cashed out a few times in the past two weeks! Anyways, I asked her if there was anything she could do to fix the problem and she told me that she couldn’t because she wasnt able to add a credit to my account. After looking at the bonuses offered, a majority of them don’t even have an expiration date and a few of them do. I just don’t see how this could just happen this one time after I’ve literally taken maybe 2-3 bonuses a week for the last few months and have NEVER had a bonus expire on me. Either way, I’m over Bovada as this isn’t the only hiccup I have run into with them.
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In Live Chat they are robots trained to say NO. I would ask for a Supervisor. They seem to be able to reason and generally are a lot more helpful.Comment -
Yeh get a manager
You could be ok
Do not over react hereComment -
Alright, so I kept calling and they told me to send an email explaining my situation and that someone would get back to me. Instead, I got an email saying "as an exception, we've credited a $100 bonus for being a valued customer." I don't want their $100! I want the full amount they screwed me out of! Does anyone know what would be my best option to get this resolved? Any help would be appreciated!Comment -
Bovada has a community forum. Your best shot is asking the moderators for help there, good luck.Comment -
Bovada Bullshit again - Call Battaglia Kentucky Derby and Keenland handicapper -- He endorses them--- Have a office in Sac Town area - pay them a visit -- or NBCComment -
Their weekly crypto rewards are top notch. Huge rollovers. But at least you get it once a week. That’s pretty wild most books are like a deposit bonus a few months.
The biggest prob I have is their site blows. Was down the hour before the Super Bowl for anything other than straight bets lolComment -
guys here are right - this is my overall life observation having lived in 4 countries throughtout life- first line agents are ebtry level jobs where people know little have no authority - and asume that if they have no authority its a no for a client - managers do miracles.Comment -
Just a friendly public service announcement here...if you need help with anything at Bovada, do not waste your time with the representatives on live chat or by phone.
The mods on the forum will help you(if it is at all possible) and in a timely manner.Comment -
It’s approximately $266 that my account was short. I know it’s not a big amount, but it’s the principle of the whole thing. I’m just not comfortable that they just Closed out a bonus after SIX hours and took the money out of my account AND didn’t pay out a winning wager. They have admitted that there was a screw up on their end. But like I said, I don’t want their money for my inconvenience.” I want the money that I am owed. I don’t think that’s asking too much. Optional, I know that you have experience In these matters, and I respect your opinion. What do you think I should do? Am I out of line here??Comment -
Optional, I don’t have a link. But what I was told is this: there is a page where you can see your available bonuses. These bonus have a date that says “Expires On: February 14th (just for an example.” They’re trying to “convince” me that that date is the date it must be rolled over by, and not the date this it just needs to be claimed or activated by. This isn’t true. I have since made a deposit that shows this is the date it must be activated by. Every single deposit gives me SIX MONTHS from this date.Comment -
I think it sounds like an error has been made somewhere. of course they should not intentionally be offering bonuses that expire 6 hours later.
If what Jake said about the community forum mod saying it was known, I think I would jump over there and make sure those mods are aware your account needs fixing too.
It may not be quite as simple as saying I had won a bet with most of the rollover left as far as determining a fair value though. If they are offering you a do-over of the bonus and original value was also $100 that's probably not unfair. If you had done 10% of rollover, maybe 10% of the current profit level on top would be fairest. Just my opinion..Comment -
I went ahead and found that post. According to a mod over there, it is a 'known' situation. I'm hoping he can help get this resolved, as the agents I'm speaking to are standing firm saying the bonus expired. Thanks for your help and advice. I will let you know how this all pans out.Comment -
If you can't get it fixed with the community mods let me know..Comment -
Good Day Optional,
Just a brief update. After making a post on their community forum that stated the problem I am having, and moderator replied to my post with “Welcome to the community@rmoney22,we’re happy to have you here with us. We’ve made you post to a PM so we can look into this and advise you further. One moment while I review your account.” So of course, they made my post private and nobody can see it. And I haven’t heard back from the moderator. Kind of strange, but I guess I’ll see if they reply back to me today? Again, thank you for even taking the time to give me a little guidance on this matter. This whole thing has me scratching my head because we’re talking about a couple hundred dollars here!Comment
