draft kings customer service

[MIGUEL PEREZ]

tried to use a odds booster and by mistake took straight bet on promo im a new customer there i send email after email to see if they can let me out they dont reply any email anything over 7 hours numerous email not one response twitter nothing my god im about to pull my hair out i literally hate the site ill stick to offshore

[Optional]

tried to use a odds booster and by mistake took straight bet on promo im a new customer there i send email after email to see if they can let me out they dont reply any email anything over 7 hours numerous email not one response twitter nothing my god im about to pull my hair out i literally hate the site ill stick to offshore

How did what you did affect you money wise?

[MIGUEL PEREZ]

it affected me cause it was my first deposit with them so i made small deposit so i saw oddbooster for friday spurs vs knicks will any team score a basket double you stake no brainer but when i go to place odd booster i choose straight bet instead -1000 lol so now my return is 3 cents and have to wait till friday i sent email after email literally 7 hours later not one reply so all my funds tied up till friday like why would i make a bet to win three cents common sense should tel them i misuse the booster but they wont respond

[MIGUEL PEREZ]

honestly all the perks not worth it if you cant find anyone in cs to answer emails i made tickects and all say solved and no one reached out to me as a new customer youd think they give me a one time exception and cancel i cant even cash out cause game is not till friday

[MIGUEL PEREZ]

honestly optimum ill probably wont deposit here again i prefer offshore at least i can actually get on phone and speak to betonline here its like your out on a island by yourself imaging you have problem and cant get a hold of no one terrible feeling to have when you have funds

[Optional]

it affected me cause it was my first deposit with them so i made small deposit so i saw oddbooster for friday spurs vs knicks will any team score a basket double you stake no brainer but when i go to place odd booster i choose straight bet instead -1000 lol so now my return is 3 cents and have to wait till friday i sent email after email literally 7 hours later not one reply so all my funds tied up till friday like why would i make a bet to win three cents common sense should tel them i misuse the booster but they wont respond

Ouch.

As a new customer I could see them helping you out on that one.


Requesting a Call Back seems to work for people

https://help.draftkings.com/hc/en-us/requests/new?ticket_form_id=1900000231985

[jjgold]

USA books number 1 weakness is customer support

Two is bad lines

[big joe 1212]

All these USA books have piss poor customer service.

Caesars is absolutely horrible. They respond to every email with a generic answer and then it says “if you need further assistance please contact us”

[tbill1]

FYi, when I need a quick answer from someone at Draftkings, I go on chat. While there may be a bit of a wait, there is a numbered countdown and hasn't taken more than 30 minutes.

[MIGUEL PEREZ]

draft king dont have a live chat where lol i wish

[MIGUEL PEREZ]

by the way they never let me out the bet even being a new customer

[DontTailMe]

draft king dont have a live chat where lol i wish

Not sure about US books, but at offshore books there is always a chat available in the cashier even if you can't find one anywhere else. They want to make sure you don't have problems depositing money.