Account closed with rollover pending

DontTailMe · 07-21-21, 09:25 PM

They should have to pay you the $2,000 which is actually your cash. All books say in their terms that they can pull bonuses at any time for any reason, and you didn't meet the requirements anyways, so I wouldn't expect to see any of that.

If you've been doing this bonus hunting for a while, just be happy with what you've taken them for already.

Optional · 07-21-21, 09:32 PM

I guess it will depend on the state too. But as DM said they should refund deposits.

Do you think you actually broke a written term?

Crusherrr · 07-21-21, 11:23 PM

What site?

jjgold · 07-22-21, 05:58 AM

post site it sounds fishy

we never get the real story

bleedblue · 07-22-21, 10:30 AM

Originally posted by Optional

I guess it will depend on the state too. But as DM said they should refund deposits.

Do you think you actually broke a written term?

I don’t think so, unless taking bonuses they offer is actually breaking the rules.

A couple weeks ago I got an email that basically said I’m playing too many bonuses/promos and not enough straight action. In the email they pointed to this rule

“___reserves the right to refuse or otherwise restrict your eligibility to participate in any Promotion for any reason, in our sole discretion, including based on patron wagering patterns or wagering history or betting on both sides of a game or if the patron failed to take advantage of any previous Promotion in good faith."

About a week later I got an email for casino only deposit bonus. I decided to take the bonus and put a few sportsbets in that I would normally play elsewhere. Then played about half the casino rollover over the course of 3 days. On the 3rd day, my account was suspended.

bleedblue · 07-22-21, 10:39 AM

Originally posted by Crusherrr

What site?

Originally posted by jjgold

post site it sounds fishy

we never get the real story

It’s Parx PA. What do you mean by real story?

I was planning to leave out the site unless it was necessary.

Optional · 07-22-21, 11:09 AM

Originally posted by bleedblue

I don’t think so, unless taking bonuses they offer is actually breaking the rules.

A couple weeks ago I got an email that basically said I’m playing too many bonuses/promos and not enough straight action. In the email they pointed to this rule

“___reserves the right to refuse or otherwise restrict your eligibility to participate in any Promotion for any reason, in our sole discretion, including based on patron wagering patterns or wagering history or betting on both sides of a game or if the patron failed to take advantage of any previous Promotion in good faith."

About a week later I got an email for casino only deposit bonus. I decided to take the bonus and put a few sportsbets in that I would normally play elsewhere. Then played about half the casino rollover over the course of 3 days. On the 3rd day, my account was suspended.

Definitely do not accept that crap.

I don't understand how much you have in there that is not bonus money or bonus winnings.

But you should be paid all your cash balance and pro rata for your bonus rollover. So about half that part by the sounds.

They can warn you about activity they don't like, but they cant just retroactively confiscate a balance if you ignore them unless it is specifically written in their rules. And what they quoted at you does not cover that.

Have they given you their "final decision?"

If not, tell them you want access to an alternative dispute resolution service as you do not agree that the quoted terms cover then confiscating any of your money and want an independent opinion on the matter.

I suspect just saying that will make them pull their head in.

But if it does not and they do not offer an ADR service to you as well, it is going to look very bad for them when you submit a complaint to https://gamingcontrolboard.pa.gov/?p=110

If it gets to that point, I am happy to help you word it if needed.

DontTailMe · 07-22-21, 01:53 PM

Originally posted by bleedblue

I don’t think so, unless taking bonuses they offer is actually breaking the rules.

A couple weeks ago I got an email that basically said I’m playing too many bonuses/promos and not enough straight action. In the email they pointed to this rule

“___reserves the right to refuse or otherwise restrict your eligibility to participate in any Promotion for any reason, in our sole discretion, including based on patron wagering patterns or wagering history or betting on both sides of a game or if the patron failed to take advantage of any previous Promotion in good faith."

About a week later I got an email for casino only deposit bonus. I decided to take the bonus and put a few sportsbets in that I would normally play elsewhere. Then played about half the casino rollover over the course of 3 days. On the 3rd day, my account was suspended.

What I don't understand here is, it seems like the obvious play for the bookie here is to simply disable promotions for you. I mean, that's their whole issue, right? Suspending your account seems odd unless something else is gong on (and it doesn't sound like there is).

bleedblue · 07-22-21, 02:14 PM

Thanks Opti. I’m 99% sure the account will be closed because there have been numerous other people in the same situation and they have all ended the same way. The only thing unique to my situation is the pending bonus.

Perhaps I’m jumping the gun by reaching out for advice now, but I wanted to be prepared for what they offer. I expect them to take the $900ish in bonus and payout the $2000ish that is left, but I can see an argument for getting more or less.

Donttailme,

That is the obvious solution. It boggles my mind that they wouldn’t just do that. Just from reports on another forum, it seems they have banned 5-10 people for the same thing. 1 person claimed to have done a reload bonus like 10 times before getting banned.

Sea Turtle · 07-22-21, 02:41 PM

I got the same garbage from the Bet Phoenix group.

Reduced limits to make rollover insane and texts and calls that i was somehow playing steam. Somehow got through a 65k roll with $250 limits and now they all have been sending me emails,calls,and texts wanting me to deposit with big bonuses.

These sites really cant make up their mind.

Hope you get your dough Bleed

bleedblue · 07-22-21, 02:52 PM

Originally posted by Sea Turtle

I got the same garbage from the Bet Phoenix group.

Reduced limits to make rollover insane and texts and calls that i was somehow playing steam. Somehow got through a 65k roll with $250 limits and now they all have been sending me emails,calls,and texts wanting me to deposit with big bonuses.

These sites really cant make up their mind.

Hope you get your dough Bleed

I have gotten similar to that except the bonuses were still worth taking.

It’s like…

Risk Dept: We don’t really want your action so we are cutting your limits to 10% and putting you on a 20 second delay

2 days later…

Marketing Dept: Deposit now for a bonus up to $500 5x rollover.

Marketing and Risk must not communicate very well.

Optional · 07-22-21, 03:49 PM

Originally posted by bleedblue

Thanks Opti. I’m 99% sure the account will be closed because there have been numerous other people in the same situation and they have all ended the same way. The only thing unique to my situation is the pending bonus.

Perhaps I’m jumping the gun by reaching out for advice now, but I wanted to be prepared for what they offer. I expect them to take the $900ish in bonus and payout the $2000ish that is left, but I can see an argument for getting more or less.

Donttailme,

That is the obvious solution. It boggles my mind that they wouldn’t just do that. Just from reports on another forum, it seems they have banned 5-10 people for the same thing. 1 person claimed to have done a reload bonus like 10 times before getting banned.

You have the advantage of legally enforceable written terms with state licensed books.

Just because they try to do something like this does not mean it's correct. If you are telling me the full story, and it does not work out exactly by the written rules, then going to the licensor to make them aware what has happened can make a difference. Especially longer term if enough make the same complaint.