Players beware! Myb casino / my bookie seized $210,000 winnings from account ad-hoc!

[RAIDER1223]

Hey you got 84 k form a crap casino/book take it and run
Of course files complaints but I doubt that will help there really are no online regs
It's not like brick an mortar casinos
If there is gaming its probably run by the scam casino also
Nice catch on the 84k I feel the games were probably bad

Thank you. I just hope I get the rest back.

[lonnie55]

X'd out on my side.

I found out why:

"

Under this license, apart from its own diligence and legalities, the license holder is not authorized to offer its services in the territories of Aruba, Bonaire, Curaçao, France, Netherlands, Australia, UK, Spain, Saba, Statia, St Martin, USA, or any other jurisdiction that the Central Government of Curaçao (formerly the Netherlands Antilles) deems online gambling illegal or are blacklisted."

[RAIDER1223]

I found out why:

"

Under this license, apart from its own diligence and legalities, the license holder is not authorized to offer its services in the territories of Aruba, Bonaire, Curaçao, France, Netherlands, Australia, UK, Spain, Saba, Statia, St Martin, USA, or any other jurisdiction that the Central Government of Curaçao (formerly the Netherlands Antilles) deems online gambling illegal or are blacklisted."

Ah, that does make some sense then. Good find!

[captrobey]

Thanks. I appreciate that. Correct. I got $84,000 in payouts. $211,000 remains. They just don't want to pay me anymore. Either way, they still owe me the money.

Yea i do hope you get the rest or at least some more. I got screwed a couple years back at a newer casino i lost maybe $4000 then hit for $4500 . They screwed me and did not give me a dime. So at least that did not happen to you . I smeared them all over SBR posting all their lies . They made the mistake of leaving me voice messages that were threatening i posted them on here too. I did not get my money but at least i got the satisfaction of exposing them to everyone else. IDK where they would be on here now but some of them were pretty entertaining. The more i posted the more mad the guy got. So i would post that too lol. I kid you not by the end of their voice messages there was one that the guy started threatening me again in the beginning then by the end he was singing a song.

[PD77]

OP, make sure BetSoft knows about your situation. I think this is your best bet, I’m sure they license their software to anyone and everyone but if MyBookie is slandering their software in an attempt to confiscate a players balance, this opens up an entirely different can of worms. Everyone knows mybookie is a scam but nobody knows BetSoft let a couple of their slots OVERPAY for more than a year. Who is mybookie kidding? Everone knows slots never glitch in the players favor, gimme a f’ing break. I’ve played those slots in the past year I’ve never heard anything remotely close to this.

[DontTailMe]

Let me clarify then. I made an initial deposit of $2,000-$3,000. During the course of the 9-months (June, 2020 - March, 2021), my balance when up and down. Additionally during those 9 months, I took out a total of 42 payouts, all being the maximum of $2,000 per week (7 days). Thus, I was able to take a combined amount of money in payouts equating to $84,000 (42 payouts at $2,000/each). When they disabled my account, I had a balance of $210,085.70 remaining in my account.

No matter how it is viewed, they seized my remaining balance of $210,085.70. I view that is stealing my money. I won that money fair and square and they owe it to me. When someone seizes your money, they have essentially stolen it form you. The initial deposit amount is immaterial here.

You can also look at it this way: I have won a total of $294,085.70. I got $84,000 of that. They owe me the remaining $210,085.70. Since they seized that entire remaining balance, I view that as stealing my money. They should pay me the remaining $210,085.70 as those are my winnings that I have not been able to take payouts on. My balance is now $0.00 since they seized it. All of it.
I hope this helps clarify.

No need to be so defensive. I tried hard in my last post to not pass judgement on your case. When I said that you were about $81-82k in the black, I wasn't saying that MyBookie didn't still owe you anything more. All I was merely trying to do is determine if they still owed you your deposit. The reason that would be important (to you) is because your deposit money should not be dependent on your disagreement with MyBookie about the software glitch. They would owe you your deposit FULL STOP, even if there was a glitch, and it should be returned to you TODAY.

So they do NOT still owe you your deposit money. Thanks for clarifying. You previously said "I did not withdrawal my initial deposit", so I thought it was important to get this straight.

[DontTailMe]

I hope you get everything i would be pissed too. But at least a little bright spot is you did net a bit over $80000 from them minus your deposit right? At least they did not screw you from the beginning .

Given their reputation, I'm a little shocked they waited as long as they did.

[RAIDER1223]

No need to be so defensive. I tried hard in my last post to not pass judgement on your case. When I said that you were about $81-82k in the black, I wasn't saying that MyBookie didn't still owe you anything more. All I was merely trying to do is determine if they still owed you your deposit. The reason that would be important (to you) is because your deposit money should not be dependent on your disagreement with MyBookie about the software glitch. They would owe you your deposit FULL STOP, even if there was a glitch, and it should be returned to you TODAY.

So they do NOT still owe you your deposit money. Thanks for clarifying. You previously said "I did not withdrawal my initial deposit", so I thought it was important to get this straight.

No worries at all. I didn't mean to come across as defensive. They do not owe me my deposit back because I played everything from that initial deposit and built-up my balance very high over those 9 months. I did lose significant money along the way (in terms of my balance decreasing), but was able to build it back up to $210,085.70 until they decided to seize it.

[RAIDER1223]

Given their reputation, I'm a little shocked they waited as long as they did.

Yes, apparently from what I am reading from folks in this post. I was not aware of all of the problems with MYB Casino / My Bookie. I was under the impression that this was an isolated incident, and that they had a good reputation.

[DontTailMe]

No worries at all. I didn't mean to come across as defensive. They do not owe me my deposit back because I played everything from that initial deposit and built-up my balance very high over those 9 months. I did lose significant money along the way (in terms of my balance decreasing), but was able to build it back up to $210,085.70 until they decided to seize it.

I don't think you understand what we mean by them owing you your deposit back. You've withdrawn ~$80k more than you deposited. The deposit is more than taken care of. It's no longer an issue.

What's left is your disagreement over the remaining ~$210k of winnings.

[RAIDER1223]

I don't think you understand what we mean by them owing you your deposit back. You've withdrawn ~$80k more than you deposited. The deposit is more than taken care of. It's no longer an issue.

What's left is your disagreement over the remaining ~$210k of winnings.

I understand exactly what you are saying. Correct. I just want my remaining $210K. Correct. The deposit isn't in question here. Never has been.

[RAIDER1223]

All:

I tried making a Complaint to Betsoft this evening. Thanks to PD77's advice, I tried connecting with Betsoft to alert them about what MYB Casino was alleging about them, and their slot games apparently having software glitches for near a year.....allowing Players to be 'OVERPAID" during this extended time.

Interesting enough, the email address Betsoft lists for contacting them, bounces. That email address is: contact@betsoftgaming.com

Address not found

Your message wasn't delivered to contact@betsoftgaming.com because the address couldn't be found, or is unable to receive mail.

(JUST MORE SHADE UNDER THE TREE......THE MYB CASINO / MY BOOKIE TREE)

[JoeCool20]

How long did it take you to build up to $210,000 dollars?

It took me 9 months (June, 2020 to March, 2021).

Why would you run up a big balance at a shit book like MyBookie? I could see if you hit a big parlay or had a hot run over a couple days but if you left money in that book for 9 months, you are nuts!

And you NEVER got a payout of ANY of your winnings over a nine month period?

Sheez I'm so sorry for you, but THAT is the lesson to be learned here! If you win money get a damn payout

before they figure out a way to cheat the shit out of you!




EDIT EDIT! I see now that you posted you were taking out MAX withdraws every week.

They just got tire of freakin paying you!


Next question is that were you continuing to win all this money on those two "glitchy" slots?
you might have answered that too. If so sorry.

[RAIDER1223]

And you NEVER got a payout of ANY of your winnings over a nine month period?

Sheez I'm so sorry for you, but THAT is the lesson to be learned here! If you win money get a damn payout

before they figure out a way to cheat the shit out of you!

Yes, great comments. Much appreciated. I did post all of the information several times in the previous posts. A quick summary:

1. Made a $2,000 - $3,000 deposit in June, 2020
2. Got my balance up over a period of 9 months to over $200,000
3. During the 9 months (June, 2020 - March, 2021), I took out a total of 42 payouts, each at a maximum of $2,000 per week (payout rules)
4. Total amount taken out in payouts over this 9 month period was $84,000.
5. Remaining balance in my account as of March 31, 2021 is $210,085.70
6. MYB Casino / My Bookie disabled my account and took unilateral measures in "seizing" my entire remaining balance of $210,085.70
7. MYB Casino states that there were software "glitches" in at least two Betsoft Gaming slots for nearly a year; accusing me of knowing this and somehow taking advantage of the games for the entire period. MYB Casino states that the Betsoft Gaming slot games in question are "Take The Bank" and 'Take Santa's Shop".
8. MYB Casino stated on March 31, 2021 that Betsoft informed them of the software "glitches" and asked for a review of my account.
9. The MYB Casino / My Bookie Auditor allegedly "reviewed" my account for 3 weeks and then recommended to the MYB Casino / My Bookie Casino Management and Security Teams to "seize" my account balance and disable my account.

[JoeCool20]

Yes, great comments. Much appreciated. I did post all of the information several times in the previous posts. A quick summary:

1. Made a $2,000 - $3,000 deposit in June, 2020
2. Got my balance up over a period of 9 months to over $200,000
3. During the 9 months (June, 2020 - March, 2021), I took out a total of 42 payouts, each at a maximum of $2,000 per week (payout rules)
4. Total amount taken out in payouts over this 9 month period was $84,000.
5. Remaining balance in my account as of March 31, 2021 is $210,085.70
6. MYB Casino / My Bookie disabled my account and took unilateral measures in "seizing" my entire remaining balance of $210,085.70
7. MYB Casino states that there were software "glitches" in at least two Betsoft Gaming slots for nearly a year; accusing me of knowing this and somehow taking advantage of the games for the entire period. MYB Casino states that the Betsoft Gaming slot games in question are "Take The Bank" and 'Take Santa's Shop".
8. MYB Casino stated on March 31, 2021 that Betsoft informed them of the software "glitches" and asked for a review of my account.
9. The MYB Casino / My Bookie Auditor allegedly "reviewed" my account for 3 weeks and then recommended to the MYB Casino / My Bookie Casino Management and Security Teams to "seize" my account balance and disable my account.

This is a terrible thing that they have done to a winner. I really don't want you to answer this on here and give any leverage against you, so please don't answer it, but does anybody else think that there might HAVE been a "glitch" because nobody ever fukin wins like that at these places? Even if so it is their fault and I hope they aren't just allowed to steal back winnings by claiming there was a "glitch"!

[DontTailMe]

I understand exactly what you are saying. Correct. I just want my remaining $210K. Correct. The deposit isn't in question here. Never has been.

Okay, well you kept insisting that they owe you your deposit, so excuse me for clarifying.

[lonnie55]

Ah, that does make some sense then. Good find!

Yeah, but that means you can't sue them in Curaçao (in case you planned to file a suit if MYB won't pay your winnings).

All:

Address not found

Your message wasn't delivered to contact@betsoftgaming.com because the address couldn't be found, or is unable to receive mail.

I would try the mail domain ...@betsoft.com

e.g. I found the email address press@betsoft.com and sales@betsoft.com https://www.igamingsuppliers.com/ven...ft-gaming-ltd/

Maybe one of those works as well: info@betsoft.com , contact@betsoft.com , support@betsoft.com , service@betsoft.com etc.

You can also use their contact form: https://betsoft.com/contact-us/

or give them a call (Malta): +356 21224481

[lonnie55]

THAT'S WHEN I IMMEDIATELY FILED A COMPLAINT WITH THE CURACAO E-GAMING GOVERNING BODY. THEY ARE CURRENTLY INVESTIGATING MYB / MY BOOKIE AS OF APRIL 1, 2021.

BTW, could you show a screenshot of this email? What exactly did they reply? Since only Betsoft is licensed with CEG and MYB is not, I am surprised that CEG is investigating MYB.

[pologq]

Let me clarify then. I made an initial deposit of $2,000-$3,000. During the course of the 9-months (June, 2020 - March, 2021), my balance when up and down. Additionally during those 9 months, I took out a total of 42 payouts, all being the maximum of $2,000 per week (7 days). Thus, I was able to take a combined amount of money in payouts equating to $84,000 (42 payouts at $2,000/each). When they disabled my account, I had a balance of $210,085.70 remaining in my account.

No matter how it is viewed, they seized my remaining balance of $210,085.70. I view that is stealing my money. I won that money fair and square and they owe it to me. When someone seizes your money, they have essentially stolen it form you. The initial deposit amount is immaterial here.

You can also look at it this way: I have won a total of $294,085.70. I got $84,000 of that. They owe me the remaining $210,085.70. Since they seized that entire remaining balance, I view that as stealing my money. They should pay me the remaining $210,085.70 as those are my winnings that I have not been able to take payouts on. My balance is now $0.00 since they seized it. All of it.
I hope this helps clarify.

i missed when you had said you withdrew. i am sorry about that. i was thinking they confiscated your deposit also. that was my mistake.

[pologq]

This is a terrible thing that they have done to a winner. I really don't want you to answer this on here and give any leverage against you, so please don't answer it, but does anybody else think that there might HAVE been a "glitch" because nobody ever fukin wins like that at these places? Even if so it is their fault and I hope they aren't just allowed to steal back winnings by claiming there was a "glitch"!

i think that is exactly what happened. it sounds similar to that other story posted here recently:

https://www.casino.org/news/betfred-loses-1-7-million-software-glitch-jackpot-case/

[RAIDER1223]

Yeah, but that means you can't sue them in Curaçao (in case you planned to file a suit if MYB won't pay your winnings).




I would try the mail domain ...@betsoft.com

e.g. I found the email address press@betsoft.com and sales@betsoft.com https://www.igamingsuppliers.com/ven...ft-gaming-ltd/

Maybe one of those works as well: info@betsoft.com , contact@betsoft.com , support@betsoft.com , service@betsoft.com etc.

You can also use their contact form: https://betsoft.com/contact-us/

or give them a call (Malta): +356 21224481

This is great information! Thanks for sharing. I will reach-out to these addresses and see what occurs from that. Thanks again Lonnie55!

[RAIDER1223]

i think that is exactly what happened. it sounds similar to that other story posted here recently:

https://www.casino.org/news/betfred-...-jackpot-case/

Yes, I have about this situation as well. Sad. Betsoft is directly tied to this. Horrible actually.

[RAIDER1223]

BTW, could you show a screenshot of this email? What exactly did they reply? Since only Betsoft is licensed with CEG and MYB is not, I am surprised that CEG is investigating MYB.

The CEG has done nothing, other than sending me a short email overnight, stating that I need to file my complaint with the Licensor of the Casino, or with the Casino itself. I already did that with the Casino. A total failure obviously. Trying to get Betsoft's attention. No way to formally submit a complaint to Gaming Curacao.

I just hope SBR will get involved and speak to the Casino directly to help get my money back.

[littlekona]

MyBookie should really reconsider and start paying as this is a horrible PR move and will cost them way more then the 2K per week long run. Is it really worth it for the a C book on a good day to get a SBR rating downgrade plus all the negative google, social media and forum posts all for not paying 2K a week? The 2K a week BS payout limit is their insurance policy just in case someone get lucky like the OP did. Pay the OP his money MyBookie or lose 10X + that every week.

[captrobey]

MyBookie should really reconsider and start paying as this is a horrible PR move and will cost them way more then the 2K per week long run. Is it really worth it for the a C book on a good day to get a SBR rating downgrade plus all the negative google, social media and forum posts all for not paying 2K a week? The 2K a week BS payout limit is their insurance policy just in case someone get lucky like the OP did. Pay the OP his money MyBookie or lose 10X + that every week.

Even if they slow pay him that is better then nothing if they at least did $1000-$2000 every 2 weeks at least that would look better then what they are doing. Hell $2000 a month would be better then what they are doing . Anything.

[MT Casings]

MyBookie should really reconsider and start paying as this is a horrible PR move and will cost them way more then the 2K per week long run. Is it really worth it for the a C book on a good day to get a SBR rating downgrade plus all the negative google, social media and forum posts all for not paying 2K a week? The 2K a week BS payout limit is their insurance policy just in case someone get lucky like the OP did. Pay the OP his money MyBookie or lose 10X + that every week.

It should be rated as D- book. I don't have an account with them purely based off all the negative crap I've read on this forum.

[lonnie55]

The CEG has done nothing, other than sending me a short email overnight, stating that I need to file my complaint with the Licensor of the Casino, or with the Casino itself.

So why did you say CEG would investigate MYB (even written in caps)?

THAT'S WHEN I IMMEDIATELY FILED A COMPLAINT WITH THE CURACAO E-GAMING GOVERNING BODY. THEY ARE CURRENTLY INVESTIGATING MYB / MY BOOKIE AS OF APRIL 1, 2021.

[pologq]

if mybookie reads this forum, you guys suck donkey nuts

[RAIDER1223]

MyBookie should really reconsider and start paying as this is a horrible PR move and will cost them way more then the 2K per week long run. Is it really worth it for the a C book on a good day to get a SBR rating downgrade plus all the negative google, social media and forum posts all for not paying 2K a week? The 2K a week BS payout limit is their insurance policy just in case someone get lucky like the OP did. Pay the OP his money MyBookie or lose 10X + that every week.

Excellent post littlekona! I couldn't agree more and greatly appreciate your support. I can only hope that between this post feed and all of the support, plus SBR hoping to get involved, will push My Bookie to do the right thing here. Thank you again for your comments and support of this!

[RAIDER1223]

Even if they slow pay him that is better then nothing if they at least did $1000-$2000 every 2 weeks at least that would look better then what they are doing. Hell $2000 a month would be better then what they are doing . Anything.

Thank you captrobey! I appreciate your comments and support as well. Clearly, the posters of this post feed support my efforts and concern in trying to capture my winning back.

[RAIDER1223]

It should be rated as D- book. I don't have an account with them purely based off all the negative crap I've read on this forum.

Thank you MT Castings. You are very wise. Part of this whole post is to also create awareness in this forum so that other Players don't get burned or hurt in a similar way. That would be just awful if that were to be the case.

Maybe My Bookie will realize how bad their Organization looks in all of this; as well as Betsoft. Perhaps even Gaming Curacao and Curacao e-Gaming will take notice and help to resolve this matter.

[RAIDER1223]

So why did you say CEG would investigate MYB (even written in caps)?

Because that was copied from another forum post that I wrote, onto this post:

https://www.trustpilot.com/review/mybookie.ag

[RAIDER1223]

if mybookie reads this forum, you guys suck donkey nuts

Classic! I may actually write them tonight and paste this forum post to let them see how bad everyone is blasting them over this.

[lonnie55]

Because that was copied from another forum post that I wrote, onto this post:

https://www.trustpilot.com/review/mybookie.ag

You got me wrong. My question was why you said that CEG would investigate MYB if there is no investigation at all.

It's not like that it's important but I want you to be aware of the fact that
a) CEG is not the master-license holder of MYB and
b) CEG are crooks themselves who are siding with the casino in 99 of 100 cases.

So just don't expect any help from them.

[lonnie55]

Classic! I may actually write them tonight and paste this forum post to let them see how bad everyone is blasting them over this.

I don't think that will get you anywhere.