I made two roughly $400 bets on the NE/AZ game on the 27th.
When looking over my bets during the games I saw that the bets had been refunded. I thought it must have been because the two bets combined exceeded some limit. Unfortunately I didn't take any screenprints of this REFUNDED status of the bets.
Once the game was over the grading changed from refunded to a loss.
Is this normal for DSI? Do bets go into a refunded status before they are graded?
I contacted support and asked if they had a history of the different changes to the bet so I can confirm the timestamps of when they refunded and when they then graded it as a loss and they said they did not have any such history. They also said if the bet would have won they would have graded it as a win.
Ultimately the bets did lose so I don't think I have much recourse but it did scare me away from doing any more betting on the site
When looking over my bets during the games I saw that the bets had been refunded. I thought it must have been because the two bets combined exceeded some limit. Unfortunately I didn't take any screenprints of this REFUNDED status of the bets.
Once the game was over the grading changed from refunded to a loss.
Is this normal for DSI? Do bets go into a refunded status before they are graded?
I contacted support and asked if they had a history of the different changes to the bet so I can confirm the timestamps of when they refunded and when they then graded it as a loss and they said they did not have any such history. They also said if the bet would have won they would have graded it as a win.
Ultimately the bets did lose so I don't think I have much recourse but it did scare me away from doing any more betting on the site