I submitted a complaint 7 weeks ago and have not heard anything. I also responded to the auto-generated complaint receipt email, as Optional suggested. Just wondering if I should reach out to another mediator/agency.
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What did you file the complaint about?Comment -
A lot of complaints. And not many. Mostly only clear scammers or abusive fools get ignored.
Did your complaint form start out saying the book is definitely a scam and definitely wont be paying you? Or taking a shot at SBR for the rating? Or just generally demanding SBR does this or that or else it proves we are corrupt?
That might do it.
And I will guess the sort of person who starts a passive aggressive public thread instead of just PMing me again to let me know you still haven't been assisted, might just fall into one of the above categories....Comment -
LOL. Your hunch is wrong, but I can see why you feel that way. I could have PM'd, yes, but wanted to hear from others rather than a source with a natural bias/duty to make his employer look good. I know SBR provides this service to the community for free, so I'm grateful there. But yes, I also know that there are a ton of complaints that come in, and I don't believe SBR has a huge staff.Originally posted by OptionalComment -
nitrogen's live betting system duplicating several of my wagers.Originally posted by ace7550Comment -
PM a copy paste of your complaint form and I will find out what happened for you..Comment -
Ah, i remember that. Did you already email me your complaint form copy?Originally posted by jacksonstreet.Comment -
A lot of complaints are scammersComment -
PM'd to you - thanks.Originally posted by OptionalComment -
To be fair, SBR does receive numerous complaints. From my experience their response has been hit or miss. My last complaint this summer went unanswered. However the complaint before that was addressed and I did benefit from that. As far as changing mediators that is up to you. I get your frustration after 7 weeks of no response. It also doesn't bode well when the moderator you reached out to has predetermined you to be be a scammer or fool. Whatever way you go, I hope your dispute gets resolved to your satisfaction.Originally posted by jacksonstreetComment -
Optional does a tremendous job!!Comment -
Unfortunately this is true.Originally posted by jjgold
But bad mouthing your attorney is not the best way to get good representation.
If I wanted anybody looking into an offshore issue, SBR would be my choice.
That being said I wish you the best and am sure it will get resolved even if it isn’t the result you wanted.Comment -
Sorry, don't mean to be coming off as 'bad mouthing'. I know they have a high volume of complaints. I also prefer that they handle it, which is why I came here first instead of another service.Originally posted by pimikeComment -
It's cool. He has been waiting a long time.
It appears there was a little confusion over email addresses. An agent should be in contact and on the job now..Comment -
Thanks Optional. Appreciate your help on this one.Originally posted by OptionalComment -
Optional how do I get hired. If SBR is short handed I work for betpoints.Comment -
Optional - SBR team reached out this morning, and will be contacting the book on my behalf. Thanks for pushing this one through.Comment -
Add him!!Originally posted by aortega521
I vote for him.Comment
