BetOnline robbed me and then blocked me

[el_clarko]

I placed an eSport wager on September 15, 2020. The wager was graded incorrectly as a “loss”. The eSport bet was: CS:GO Wisla Kraków -132 vs AVEZ -101 for September 15, 2020 @ 11:30 AM Alaska time zone. I chose the winner to be: Wisla Kraków. The wager was graded as a “loss” for me, even though Wisla Kraków won the match 16 to 12 versus AVEZ. Wisla Kraków clearly won the Best of 1 match that started on September 15, 2020 at 11:30 AM Alaska time. I can provide pictures of the match results and my ticket.

Justin from BetOnline finally reached out to me in regards to the issue. He stated via email: “ Please note this wager was graded correctly as a loss, this was confirmed with our line managers.” He also added a screenshot of the match scoreboard. The screenshot CLEARLY showed Wisla Krakow won the match 16 to 12 versus AVEZ !!

After sending my reply via email, I get the following message:

“Delivery has failed to these recipients or groups:

CS_BOL (cs@betonline.ag)
Your message wasn't delivered because the recipient's email provider rejected it.”

They filtered my email as spam so I can’t respond anymore. These guys are the biggest damn thieves and I will never refer anyone to them. This is the SECOND time they’ve robbed me.

[Optional]

I would try emailing again in case it was a fault.

But you are welcome to submit a Sportsbook Complaint form if you need help.


"Wisla Kraków clearly won the Best of 1 match" <--- does this mean Betonline say that there was more than one match between them scheduled that day?

[el_clarko]

I would try emailing again in case it was a fault.

But you are welcome to submit a Sportsbook Complaint form if you need help.


"Wisla Kraków clearly won the Best of 1 match" <--- does this mean Betonline say that there was more than one match between them scheduled that day?

I attempted to reply one more time and get the same automatic reply to my email. There was more than one match. There was double-header between the same two teams. One match occurred at 10:30 AM (AVEZ won) and another at 11:30 AM (Wisla won). I bet on Wisla to win the 11:30 AM match. The only match option available on BetOnline to wager on was the 11:30 AM match.

They wrongfully graded the 11:30 AM with the results from the 10:30 AM match. I have pictures of the match results AND the time of the match that I bet on. BetOnline automatically detects the time zone you are in and configures the match time to your geographical location.

[Wegmine9]

I attempted to reply one more time and get the same automatic reply to my email. There was more than one match. There was double-header between the same two teams. One match occurred at 10:30 AM (AVEZ won) and another at 11:30 AM (Wisla won). I bet on Wisla to win the 11:30 AM match. The only match option available on BetOnline to wager on was the 11:30 AM match.

They wrongfully graded the 11:30 AM with the results from the 10:30 AM match. I have pictures of the match results AND the time of the match that I bet on. BetOnline automatically detects the time zone you are in and configures the match time to your geographical location.

Are you sure about that last part? For me they always have everything listed on eastern standard time regardless of where I'm located.

[caramba]

After sending my reply via email, I get the following message:
“Delivery has failed to these recipients or groups:
CS_BOL (cs@betonline.ag)
Your message wasn't delivered because the recipient's email provider rejected it.”

They filtered my email as spam so I can’t respond anymore. These guys are the biggest damn thieves and I will never refer anyone to them. This is the SECOND time they’ve robbed me.

They didn't block you, it's a bug with their email (that I pointed out almost a year ago and they haven't bothered to fix it). Anyway, just write them a new email from scratch rather than reply to it, and make sure you include case number and all other relevant info, and they will respond.

[Optional]

They didn't block you, it's a bug with their email (that I pointed out almost a year ago and they haven't bothered to fix it). Anyway, just write them a new email from scratch rather than reply to it, and make sure you include case number and all other relevant info, and they will respond.