Betcris Skrill verification incompetence

[TheCatMadeIt]

Hi,

I made a withdrawal request yesterday and was asked to send a screenshot of my Skrill account details to verify it's my account - standard procedure. However, they have now rejected three different screenshots: first with the excuse that the picture is not legible, the 2nd and 3rd time without any reason. Each time I have contacted CS and have been asked to resend. Now, there is nothing wrong with the screenshots, the quality is good and the file format acceptable. Betcris is a somewhat reputable bookie so most likely it's not a scamming attempt, but that they're short on cash. Thus, friendly notice: you would probably be wise to withdraw your money immediately. The corona virus situation obviously decreases sportbook action a ton, and their casino traffic is relatively poor so they might be in a pretty bad situation.

This is just a friendly heads up, I'll update the thread if I receive my withdrawal.

[Vyasports]

you are probably right... but would have been good to know some more details about your withdrawal....like the amount and is this your first time skrill withdrawal req.?

[caramba]

I've had the same issue with them in the past (in non-Corona times) and while annoying, I just kept uploading and eventually they accepted the document.

[TheCatMadeIt]

Update:

1.5 weeks later still no money, this is what's happened.

I was asked to upload all kinds of uploads, an ID selfie etc. I did all that and the documents were approved. I tried withdrawing again, but it was declined.

Today on the 22nd of March I contacted CS again and they requested the same (!) document again. After my protests, I made the CS rep confirm that they indeed have received my document this time so they can't use it as an excuse going forward. I noticed the max withdrawal has shrunk to a tiny ~2.3k € through Skrill which is obviously a bad sign.

I filed a complaint through MGA, not that it'll do much if they're broke but taking legal action vs a company licensed by them is much easier than say a Curacao license holder. Goes without saying that if anyone has any money on BetCris they should try to w/d it immediately. If there's any positive it's that I have less than 5k there so from that point of view this isn't a big deal, it's more of a principle thing and I like to fight these things to the end.