SBR receives four complaints that Canbet Sportsbook is changing bonus terms

**TheBeautifulGame** · 05-18-09, 09:01 AM

requiring all cash balance to be lost before the bonus is usable. [/quote]

You must LOSE your balance before the bonus can be used??? Thats ridicolous is it not?

**Mudcat** · 05-18-09, 09:10 AM

There was a big long thread about this many months ago. I never did figure out how the bonus was supposed to work.

I didn't try very hard mind you. I pretty quickly came to the conclusion that Canbet just isn't a book to use any more. It's a shame. They were a great book at one time.

**TheBeautifulGame** · 05-18-09, 09:18 AM

I used them a while ago for two deposits. There bonuses are a little misleading. I never got an initial sign up bonus and I didn't mind but weeks passed and they sent me a mailer with a 100% bonus up to 100. I deposited and received the bonus (The bonus is still pending on some League selections to this date) However, the bonus can only be used on a limited amount of sports markets (chosen by canbet). So you receive a bonus but it only has a limited use. That isn't stated in the T&Cs of the bonus.

**Santo** · 05-18-09, 09:32 AM

I still use them, but without bonuses. They have some utility for Aussie sports and UK Horses, though that may change when new ownership fully takes hold.

**SBR Lou** · 05-22-09, 06:14 PM

Canbet canceled 27 correlated NCAA football parlays on different games; downgraded to C+

SBR has discussed the case numerous times with management in recent months. Canbet states that their software has never accepted correlated parlays where the point spread exceeds 33% of the total, and that the string of bets were accepted due to "operator error." Management also stated they believe the player was aware of this as he bet more than his average stake size and also deposited larger amounts to take advantage of these plays. Canbet:

Parlays should not have been offered on this game and were only offered on this game due to operator error. Company policy is to only offer such parlays when the point spread is roughly a third or less of the points total. The fact that the bets were not voided until after the match does not alter the fact that the parlays were accepted in error in the first place. Agreed, it is certainly not normal practice to detect such bets until after the event. Again, through operator error these bets were not detected prior to grading the event.

Canbet cites a rule that it claims supersedes the fact that the software allowed the wagers and graded them after the player's funds had been risked.

In the event that a line or price is put up in obvious error due to a human error by an employee, any customer wagers entered to take advantage of such error will be void

The most applicable rule Canbet has has for these wagers suggests that they were valid bets that are allowed.

Any multiple made up of more than one selection from the same event will be deemed a related contingency. i.e. Alan Shearer to score 1st & Newcastle Utd to win; Denver -7.5 pts and Denver to win the game. The only exception to the above is in North American sports where sides and totals can make up a multiple bet.

**SBR Lou** · 05-22-09, 06:20 PM

Originally posted by CrazyLou

Player: I've been caught up in the Canbet bait-and-switch of applying new terms retrospectively to existing bonuses. I have a £20 bonus I wish to withdraw, claimed several months ago under the old terms (straight forward rollover of deposit and bonus a few times). I've completed more than the original wager requirement required, yet I still have the bonus locked into my account, thanks to the new terms requiring all cash balance to be lost before the bonus is usable. Speaking to live chat they were adamant they could change the terms of existing bonuses as they wished

This player has been granted his bonus balance back into his cash balance.

**mathdotcom** · 05-22-09, 06:21 PM

Why do so many books spoil their reputation over nothing? If you're going to do this you might as well just stop offering bonuses.