Help me, SBR team, with bet dispute in Bet365!

**Optional** · 07-13-16, 12:13 AM

Originally posted by guicampos

THIS ARE CLEARY AS THE CORNER HAPPENED AND WAS DONE DURING THE GAME!

It's not really clear. As clearly the last corner was not actually taken, from your own videos. As the referee blew full time before the player was even there to try to take it.

The linesman did signal for it but can you tell from that video if the referee actually ever awarded it or not? I can't.

BUT... whether that is a real corner or not, BET365 rules actually say that they pay out on the officially published result stats. Which appears to support their grading of 12 total corners in that match.

Can you find any official count that supports your opinion that the last one should be counted?

**guicampos** · 07-13-16, 09:01 AM

Optional, it's not really clear? This are, yes, and lot

Not exist in rules of soccer one corner need to be take in long distance

The game was ending and team winner was passing time to wins and ends. For this reason, all delay to take it

This action of teams is a lot common in soccer, to delay take throw, corners, etc

In first video are cleary that was taked from one player to other player, anonly after this, the referee ended! If he not was to wait, nothing of that scene end had happened. In second video the sound pf referee are cleary 2sec after that corner to be taked

To deny this are comic and desonest, and a lot! ALL ARE CLEARY AND PROVED WITH VIDEO REPLAY. I WANT HELP FROM SBR TEAM, PLEASE

**shari91** · 07-13-16, 09:27 AM

Originally posted by guicampos

Optional, it's not really clear? This are, yes, and lot

Not exist in rules of soccer one corner need to be take in long distance

The game was ending and team winner was passing time to wins and ends. For this reason, all delay to take it

This action of teams is a lot common in soccer, to delay take throw, corners, etc

In first video are cleary that was taked from one player to other player, anonly after this, the referee ended! If he not was to wait, nothing of that scene end had happened. In second video the sound pf referee are cleary 2sec after that corner to be taked

To deny this are comic and desonest, and a lot! ALL ARE CLEARY AND PROVED WITH VIDEO REPLAY. I WANT HELP FROM SBR TEAM, PLEASE

As Optional pointed out, bet365 pays bets on the official results. Your issue is not with bet365, it's with whomever issues the stats of the match. You need to contact them and try to get them to change their results. The whole reason sportsbook rely on official results is so they don't have to watch every single match and count every single corner, etc. Trying to get bet365 to change their payouts based on whatever video you show them is hopeless. Contact the governing authority of the league. Good luck.

**guicampos** · 07-13-16, 11:17 AM

What company make stats to bet365? Please

Thanks

**luctens** · 07-13-16, 09:41 PM

Optional, you say last corner wasn't taken before the final whistle and it isn't clear if the referee awarded the corner, but it clearly was awarded and was taken before the whistle when you look at both videos. The video with the audio may make it look like the corner wasn't taken before the whistle and isn't clear on whether the referee even awarded it, but if you look at the other video that doesn't have audio as well, you can see the build up to the corner etc and that the corner was awarded and was taken before the full time whistle was blown. It may have only been the smallest of touches and it may have only just been before the final whistle, but it was taken and it was before the final whistle and that's all that matters.

I've looked at a few football scores sites etc and as expected I couldn't find anything. I don't expect you are likely to find stats for number of corners in a Brazilian Serie C match anywhere and I wouldn't even expect the governing body of the Serie C to have this info although they may be worth a try as a last resort.

Shari, I agree that Bet365 and all the bookmakers use trusted stats and results providers to settle these markets and they should take these results as being correct on a general basis. However, I'm sure the bookmakers understand that mistakes can happen with these results providers and they are not always 100% correct so for them to seemingly ignore perfectly good evidence that their results provider has got it wrong in this instance isn't good enough. The majority of the bookmakers would use the same results provider especially for these kind of low grade games so if Bet365 have settled the market wrong then every other bookmaker using that provider has done it wrong as well so even in such a low profile game on this sort of market, here will likely be thousands of pounds across the industry that have been incorrectly awarded as winnings and therefore thousands of pounds incorrectly not awarded to bets settled as losers as we aren't just talking about this guy's bet here, we're talking about everybody's bets on this market being settled incorrectly.

The football stats section of Bet365 website is provided by Betradar.com so I assume that is who provides the results to Bet365 so I would suggest the OP to contact them and if it isn't them, Bet365 need to tell you which company has provided them with the result and then you need to provide this evidence to their provider and if still no good go to IBAS, Gambling Commission etc as it seems like you have a pretty clear case here.

**Optional** · 07-14-16, 12:30 AM

Originally posted by luctens

Optional, you say last corner wasn't taken before the final whistle and it isn't clear if the referee awarded the corner, but it clearly was awarded and was taken before the whistle when you look at both videos. The video with the audio may make it look like the corner wasn't taken before the whistle and isn't clear on whether the referee even awarded it, but if you look at the other video that doesn't have audio as well, you can see the build up to the corner etc and that the corner was awarded and was taken before the full time whistle was blown. It may have only been the smallest of touches and it may have only just been before the final whistle, but it was taken and it was before the final whistle and that's all that matters.

I've looked at a few football scores sites etc and as expected I couldn't find anything. I don't expect you are likely to find stats for number of corners in a Brazilian Serie C match anywhere and I wouldn't even expect the governing body of the Serie C to have this info although they may be worth a try as a last resort.

Shari, I agree that Bet365 and all the bookmakers use trusted stats and results providers to settle these markets and they should take these results as being correct on a general basis. However, I'm sure the bookmakers understand that mistakes can happen with these results providers and they are not always 100% correct so for them to seemingly ignore perfectly good evidence that their results provider has got it wrong in this instance isn't good enough. The majority of the bookmakers would use the same results provider especially for these kind of low grade games so if Bet365 have settled the market wrong then every other bookmaker using that provider has done it wrong as well so even in such a low profile game on this sort of market, here will likely be thousands of pounds across the industry that have been incorrectly awarded as winnings and therefore thousands of pounds incorrectly not awarded to bets settled as losers as we aren't just talking about this guy's bet here, we're talking about everybody's bets on this market being settled incorrectly.

The football stats section of Bet365 website is provided by Betradar.com so I assume that is who provides the results to Bet365 so I would suggest the OP to contact them and if it isn't them, Bet365 need to tell you which company has provided them with the result and then you need to provide this evidence to their provider and if still no good go to IBAS, Gambling Commission etc as it seems like you have a pretty clear case here.

Some good points luctens.

At 3:34 in the video with sound we hear the full time whistle and the ball is still sitting in the corner box with two players near but not addressing it. Where are you seeing them make the small touch?

There is no use complaining to IBAS or the UKGC as the agreed terms state bets are graded on the info from their data provider or official published stats. End of story for them. As you suggest, the data source they use for the stat is the place to ask why they did not count it. But I think it would be very very tough to get them to change the count without very very clear evidence or an error, given the large effect it could have on settled markets. And what we see in the vids does not really seem clear enough to me.

**kyan972** · 07-14-16, 03:25 AM

I had a similar problem with crownbet and a result on a boundary market on the cricket. Its not an issue with the match of what you have seen or can prove. its with the official stats and what their rules state for sports. If i was you OP id be going through their rules and seeing what site they result their stats off, then go and check their website to check if they have made a mistake. If they have contact them with your evidence and ask them to change their official results.

**guicampos** · 07-14-16, 12:43 PM

I cannot to understood as someone cannot to see this corner

This are cleary as spoke luctens

**guicampos** · 07-14-16, 03:14 PM

SBR not enter in case dispute against sites who sponsor here, as bet365?

Any when one issue are cleary and proved with evidence, to try help the customers players in fair play gambling?

I wins my bet and I needed to prove the error ohuman of site

What the difficulty in I to have my bet resettled with honesty? I am being stoled?

**luctens** · 07-14-16, 03:44 PM

Originally posted by Optional

Some good points luctens.

At 3:34 in the video with sound we hear the full time whistle and the ball is still sitting in the corner box with two players near but not addressing it. Where are you seeing them make the small touch?

There is no use complaining to IBAS or the UKGC as the agreed terms state bets are graded on the info from their data provider or official published stats. End of story for them. As you suggest, the data source they use for the stat is the place to ask why they did not count it. But I think it would be very very tough to get them to change the count without very very clear evidence or an error, given the large effect it could have on settled markets. And what we see in the vids does not really seem clear enough to me.

https://www.youtube.com/watch?v=LXAwT2njjXs has at 3:34 the final being blown with the bald guy next to the ball and his team mate with dark hair a couple of yards away when the final whistle is blown. If you also look at https://www.youtube.com/watch?v=KuiRx_NtxbU at 4:22, you can see that before the bald guy gets to be next to the ball and the other guy with dark hair is a couple of yards away, the dark haired guy has already passed it to the bald guy with a small touch of the ball so that shows the corner being taken before the whistle is blown.

If you compare the two videos close enough, it is clear that the corner was taken and clear enough in my view for the results provider to correct their error, it doesn't matter whether this would have a large effect on settled markets or not, if the result has been recorded wrong then it needs to be corrected.

Certainly the first port of call here is to Betradar or whoever provided the result to Bet365 but if they are unhelpful then I personally wouldn't give up there. IBAS and Gambling Commission would generally say that the bookmaker should go by their results provider but if the OP provides this clear evidence that the odds provider has got it wrong, I would say it is still worth taking it to IBAS etc, but first port of call is to Betradar.

**kyan972** · 07-14-16, 04:11 PM

I've really wanted to say this so I will,

ITS NOT WHAT YOU KNOW,
ITS WHAT YOU CAN PROVE!

You have to realise that the bet365 trading department are resulting thousands of bets every few minutes, there's little to no chance that they actually watch these games to know what's happening and even if you can show to them in video that try have made a mistake they will always comeback and say to you that they only result their markets from what ever site they get their official results from. It's not really an error from bet365 it's an error from the site they get their results off! You need to find out what site they use to get official results and take your case to them.

As you have proven to us that there is a mistake with their official stats they will correct their error then that's when you go back to bet365 and they will change the result of your bet to a winning one.

I can tell you the exact same thing happened to me with a cricket bet, I went into bread detail about it in a earlier post but I'll give you the full story.

I had a bet on the West Indies to score the most boundaries vs Australia about a month ago as crownbet had them way over odds (2.60s vs other bookmakers had them at 1.80s) and the official result at the end I the game was West Indies 26 boundaries vs Australia 25. I thought brilliant my bet won, but when logging onto crownbet I seen that they resulted my bet as a losing one, so I went to 3 different cricket stats sites to see what was the problem, and 2/3 had the correct score but unfortunately the 1 site crownbet used to result markets was the site with the incorrect score.

I called the customer support and their traders to tell them they have made a mistake and to look at other sites to see that my bet was infact a winner and they even agreed with me and said that my bet did win but ulimately they can't change their decision unless the official stats taken at the site they use to result markets was changed.

So that's what I did, I got in contact with the site and told them their error, and around 45 minutes later I received an email back from them saying they fixed the error and everything is correct. So I called the crownbet traders again to tell them to have a look at the site they get the official stats off, they re checked it and resulted my bet as a winner.

**Optional** · 07-14-16, 06:24 PM

Originally posted by guicampos

SBR not enter in case dispute against sites who sponsor here, as bet365?

Any when one issue are cleary and proved with evidence, to try help the customers players in fair play gambling?

I wins my bet and I needed to prove the error ohuman of site

What the difficulty in I to have my bet resettled with honesty? I am being stoled?

It's nothing to do with not wanting to dispute it with Bet365. We do that all the time.

The problem is that you don't have an arguable dispute with them.

Originally posted by luctens

https://www.youtube.com/watch?v=LXAwT2njjXs has at 3:34 the final being blown with the bald guy next to the ball and his team mate with dark hair a couple of yards away when the final whistle is blown. If you also look at https://www.youtube.com/watch?v=KuiRx_NtxbU at 4:22, you can see that before the bald guy gets to be next to the ball and the other guy with dark hair is a couple of yards away, the dark haired guy has already passed it to the bald guy with a small touch of the ball so that shows the corner being taken before the whistle is blown.

If you compare the two videos close enough, it is clear that the corner was taken and clear enough in my view for the results provider to correct their error, it doesn't matter whether this would have a large effect on settled markets or not, if the result has been recorded wrong then it needs to be corrected.

Certainly the first port of call here is to Betradar or whoever provided the result to Bet365 but if they are unhelpful then I personally wouldn't give up there. IBAS and Gambling Commission would generally say that the bookmaker should go by their results provider but if the OP provides this clear evidence that the odds provider has got it wrong, I would say it is still worth taking it to IBAS etc, but first port of call is to Betradar.

Thanks for explanation. I see what you are talking about now. Unfortunately, in my opinion, it still is not completely clear if the player simply tapped it because the game was over or if it was even awarded by the ref at all.

Originally posted by kyan972

I've really wanted to say this so I will,

ITS NOT WHAT YOU KNOW,
ITS WHAT YOU CAN PROVE!

You have to realise that the bet365 trading department are resulting thousands of bets every few minutes, there's little to no chance that they actually watch these games to know what's happening and even if you can show to them in video that try have made a mistake they will always comeback and say to you that they only result their markets from what ever site they get their official results from. It's not really an error from bet365 it's an error from the site they get their results off! You need to find out what site they use to get official results and take your case to them.

As you have proven to us that there is a mistake with their official stats they will correct their error then that's when you go back to bet365 and they will change the result of your bet to a winning one.

I can tell you the exact same thing happened to me with a cricket bet, I went into bread detail about it in a earlier post but I'll give you the full story.

I had a bet on the West Indies to score the most boundaries vs Australia about a month ago as crownbet had them way over odds (2.60s vs other bookmakers had them at 1.80s) and the official result at the end I the game was West Indies 26 boundaries vs Australia 25. I thought brilliant my bet won, but when logging onto crownbet I seen that they resulted my bet as a losing one, so I went to 3 different cricket stats sites to see what was the problem, and 2/3 had the correct score but unfortunately the 1 site crownbet used to result markets was the site with the incorrect score.

I called the customer support and their traders to tell them they have made a mistake and to look at other sites to see that my bet was infact a winner and they even agreed with me and said that my bet did win but ulimately they can't change their decision unless the official stats taken at the site they use to result markets was changed.

So that's what I did, I got in contact with the site and told them their error, and around 45 minutes later I received an email back from them saying they fixed the error and everything is correct. So I called the crownbet traders again to tell them to have a look at the site they get the official stats off, they re checked it and resulted my bet as a winner.

Good advice. Pain in the backside but this is really the only way to get something like this reversed.

**luctens** · 07-14-16, 06:47 PM

Originally posted by Optional

Thanks for explanation. I see what you are talking about now. Unfortunately, in my opinion, it still is not completely clear if the player simply tapped it because the game was over or if it was even awarded by the ref at all.

We'll agree to disagree on whether he took the corner but fwiw, https://www.youtube.com/watch?v=KuiRx_NtxbU at 3:58 shows that the corner was awarded by the ref.

**Optional** · 07-14-16, 07:22 PM

Originally posted by luctens

We'll agree to disagree on whether he took the corner but fwiw, https://www.youtube.com/watch?v=KuiRx_NtxbU at 3:58 shows that the corner was awarded by the ref.

You're right again. Not sure how I missed ref pointing to the corner there, as I was looking for it.

Maybe he does have a better argument than I thought at first.

@guicampos I have spoken to Bet365 and they are going to review it again and get back to me.

**guicampos** · 07-14-16, 08:22 PM

Optional

Ok, my friend. Thank you very much for your help. I still believe bet365 will to honour this, as I really wins

Of same way we lost bets, we too can wins

luctens

They not confirmed me to be BetRadar the third party provider who make stats for them. You are right to be BetRadar the provider? For me to go try contact with them. Thank you too

**luctens** · 07-14-16, 08:51 PM

Originally posted by guicampos

luctens

They not confirmed me to be BetRadar the third party provider who make stats for them. You are right to be BetRadar the provider? For me to go try contact with them. Thank you too

I'm not sure if you're asking me if Betradar are the provider or that Bet365 haven't confirmed who the provider is?

Betradar is my best guess on who would be providing these stats but I don't know for sure. I would say to contact Betradar to enquire and if they are the Bet365 provider, argue it with them. If it isn't Betradar, go back to Bet365 and insist they tell you who their stats provider is for this game and then argue it with whoever the stats provider ends up being.

Probably best to hold fire though while SBR go back to Bet365 and see if it gets resolved without you having to do that.

**Optional** · 07-14-16, 09:28 PM

The person I spoke too was unable to confirm at the time if it was betradar used for this match either

If they don't decide to regrade it themselves I've asked to be given the correct source.

**guicampos** · 07-15-16, 12:18 AM

Ok Optional and luctens, then now we need to wait for bet365 reply to SBR

All new we will to update here

**guicampos** · 07-15-16, 02:46 PM

Hey, good news!!!

They corrected and resettled my bet, after this 5 last days dealing

Thank you very much for all team SBR and here in topic to Optional - luctens - kyan972 - shari91

I believe they see the videos after Optional to ask for this

Before this, they only was baseing in stats wrong of provider

Thanks, guys, and tge game continues hehehehe

**Hareeba!** · 07-15-16, 05:49 PM

Good result.
Well done Luctens, Optional and Kyan

**Roscoe_Word** · 07-15-16, 05:56 PM

**Optional** · 07-16-16, 02:41 AM

Originally posted by guicampos

Hey, good news!!!

They corrected and resettled my bet, after this 5 last days dealing

Thank you very much for all team SBR and here in topic to Optional - luctens - kyan972 - shari91

I believe they see the videos after Optional to ask for this

Before this, they only was baseing in stats wrong of provider

Thanks, guys, and tge game continues hehehehe

Great news!

Have to admit at first I thought you were wrong. Thanks go to Luctens for making me understand.