Problems with PinnacleSports - HELP!!!

[hockeyman]

I have been playing with Pinnacle for many months now, but recently I have tried to make cashouts and they have been ignored. My deposit was not subject to any rollover requirements so there should be no problem. I have made 20+ cashout requests which have all been completely ignored, and I have sent 20+ emails, none of them getting a response.
I have emailed from other accounts not registered with PinnacleSports, and the only response I get is "plese email from your registered account", which I do, which then gets ignored.
My balance is less than $3,000 so according to Pinnacle's site it should take less than 30 minutes.
I have no idea what to do, I'm a student with bills and my money is trapped.
PLEASE HELP!!!!

[magnavox]

Are you sure your emails are being ignored? Hard to believe this, really. And, as far as I know, there is a one time rollover imposed on deposited funds.

[hockeyman]

Yes, I have added csd@pinnaclesports.com to my protected email list to make sure it doesn't go to junk...nothing. In addition, my deposit did not receive a bonus, and anyways I have been playing for months now anyways.
Pinnacle has such a good reputation, which is why this is so shocking.

[The General]

welcome to SBR. Very odd indeed.

I'll email this thread to them and see if we can assist in some way.

PM me your account number please.

[Peep]

How did you deposit hockeyman?

[Bill Dozer]

Hi Hockeyman,

Welcome to the board. If you provide us with your account ID management will look into this for you. As Pete mentioned you can PM or email Assistance@SportsbookReview.com.

[hockeyman]

I made my deposit through Moneybookers, and tried to cashout that way many times. I even tried a cashout via Bank Wire Transfer, with no luck.

[pjesnik24]

very strange situation, even if they would ignore your emails for some reason (spam or something) they must receive your withdrawal request made from their webpage.
I had a quite big withdrawal from them a month ago and everything went perfect so you really should not worry about your money

[Bill Dozer]

Hockeyman,
You can expect someone from CS to contact you today. It sounds like there is a glitch somewhere. Pinnacle said they had 6 emails from you that were replied to. Even when Pinnacle CS needs a mgr. response they normally send you something general right away. Hopefully you can give us the good news today.

[hockeyman]

Great, thanks for your help. I'm still waiting to hear, but I will let you know what happens right away.

[hockeyman]

Thanks for your help, the problem is resolved! They were missing documentation from a CC deposit I'd made a long time ago. I still don't know why my emails weren't responded to, but at least my cashouts aren't ignored anymore. I really appreciate the help, I was getting nowhere on my own.
Cheers.

[shantystar]

cheers,in future if you have any problems report sbr staff or administrator bill dozer.