Age verification at WilliamHill

[joaobatista]

Hello, I'm new at this forum and I registered because I need your help and experience.

I registered, deposit and bet at william hill and I won, more than once. Now I would like to withdraw my money and they requested a document that could prove my age. A normal procedure.

The problem started when I already sent 6 or 7 emails from differente emails account and they keep saying they didn't receive none of them. I don't receive any email saying the email wasn't delivered and I tried to send to williamhill and to other email, at the same time. Yes, the email is receipt in the other account. I called them 3 or 4 times.

The only solution they present is to send a fax. But I'm student and I don't have a fax machine at home and I don't want to spend 4 or 5€ to send a fax when I can do it for free through a simple email.

Anyone had a similar experience?

PS: I confirmed the williamhill email more than once, I wrote it, I copied it, I tried all.
PS2: Sorry about my english :s

[Willie Bee]

Welcome to SBR

My experiences dealing with their customer service have been a bit like pulling teeth. Though it might not be your wishes to do so, it sounds like forking over a few bucks to send the FAX is the best way to go. If they still give you the runaround, let us know and we'll see what we can do from our end.

[Hells Kitchen]

Ay Willie,do you think u could talk to my local and get a bet
cancelled for me because I was drunk when i placed it.

Thx lol.

[joaobatista]

It seems fun, but after post the message, the have free my account.
It was not with my registration email, it was from another one, but they finnally did it.

Thank you for the reply and for the help and sorry to open the topic, bu I was trying to confirm my identity since last tuesday I was getting a little bit

[HeeeHAWWWW]

Will Hill CS is totally incompetent - took them the best part of a month to credit my account with a moneybookers deposit.