You aren't gonna BELIEVE this is PINNACLE!
Having real problems with pinnacle.
I have a large balance and want a withdrawal. I want the money to moneybookers - I have a large amount of net transfers INTO my account via moneybookers. My last two deposits were by moneybookers.
Since my last deposits I have had withdrawals via moneybookers but now they are saying I HAVE to have the money deposited by neteller back to my neteller FIRST before ANY money goes to my moneybookers. This is despite this not being the case according to the terms and conditions and help on their website.
I got the matter referred to a manager who ignored all my questions (like why can't I have what I have deposited via moneybookers back to moneybookers, and why are you not acting as per it says on the website). It took just under 24 hours to a reply, and I replied to the reply within 10 minutes. I have heard nothing back and that's 48 hours ago now.
I did mention that I would be referring the matter to SBR but it did not seem to spur them into action. I know you will be able to get this sorted guys so I can have the funds back. I don't want them to go to neteller as it is a large amount and I have been told by a couple of peers that they are in big trouble.
TIA
I have a large balance and want a withdrawal. I want the money to moneybookers - I have a large amount of net transfers INTO my account via moneybookers. My last two deposits were by moneybookers.
Since my last deposits I have had withdrawals via moneybookers but now they are saying I HAVE to have the money deposited by neteller back to my neteller FIRST before ANY money goes to my moneybookers. This is despite this not being the case according to the terms and conditions and help on their website.
I got the matter referred to a manager who ignored all my questions (like why can't I have what I have deposited via moneybookers back to moneybookers, and why are you not acting as per it says on the website). It took just under 24 hours to a reply, and I replied to the reply within 10 minutes. I have heard nothing back and that's 48 hours ago now.
I did mention that I would be referring the matter to SBR but it did not seem to spur them into action. I know you will be able to get this sorted guys so I can have the funds back. I don't want them to go to neteller as it is a large amount and I have been told by a couple of peers that they are in big trouble.
TIA