Attention bet Phoenix bettor. Watch you account balance today.

[White_Tiger]

I was log into my account today and saw over 1k was missing. I chat with cs service and they say technical with new system.
My account was -105 and last week they just show up with -110. Problem was fix then.
But today this problem they say will take couple hrs.
here's the chat I got with cs.

Sylvia Ramos: Hello, welcome to our live support service, how can I help you?
WT: hi
WT: My account show that I have $785
WT: It was over 3k yesterday
Sylvia Ramos: yes, we had a technical situation with the new system
WT: wow this it really bad
Sylvia Ramos: they are working on that right now, we hope everything ill be back on track in a couple of hours...
WT: so I can't bet anything tonight?
Sylvia Ramos: not that much... is just a technical problem, no data is missing or anything like that
Sylvia Ramos: as long you have a balance in your account available it won't be a problem...
WT: well it only show $785
WT: I bet over 800 tonight will not possible then
Sylvia Ramos: those you can use without a problem...
WT: and I'll not feel safe to bet it right now
Sylvia Ramos: no
Sylvia Ramos: but we hope it will be fixed by that time
WT: I have -105 account last week computer show -110 account
Long Mai: now my $ missing which is much bigger deal here
Sylvia Ramos: your money is not missing
WT: WELL they show it on here
WT: over 2k missing
Sylvia Ramos: is just a matter time
Sylvia Ramos: for everything to get back to normal
WT: and you have no time frame when will it get back to normal
Sylvia Ramos: no, we don't
WT: at least can you verify me what's my real amount money in my account?
Sylvia Ramos: May I have your account number please?
WT: p.......
Sylvia Ramos: the thing is that I can see the same information you are seeing right now...

[tomcowley]

It's not the first glitch with the transition. I'm missing a lot more than you right now, but I really do expect it to be fixed by the morning. Shit happens.

[robmpink]

Did they give any notification to the players either via e-mail or on their website prior to it happening?

If not, they are a SBR sponser so they could do no wrong. Maybe SBR will bump them up a notch for good measure.

[HeeeHAWWWW]

Been a few times like this. From my account, it looks like they lose track of previous end week balance. Once it's restored all is fine, no bets are lost etc.

[durito]

Their previous software did weird things with my balance a couple of times but it always resolved properly.

[White_Tiger]

the amount on my account show was the same amount $ that I won last week. Wonder if every else show the same???

[tomcowley]

It's fixed. Not like this hasn't happened other places (5dimes).